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North Shore Healthcare At Marshfield

814 W 14th St

3.3(44 ratings)· Marshfield average: 3.7

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North Shore Healthcare At Marshfield, photo 11 / 2

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120
History
Operating as a skilled nursing facility since 1975

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for North Shore Healthcare at Marshfield are largely negative, with multiple families describing understaffing, delayed care, and poor communication with families. A few reviewers noted good end-of-life care and long-term staff dedication, but the majority report serious concerns about safety and neglect.

What reviewers praise

  • One reviewer praised dignified end-of-life care
  • Some staff described as attentive despite understaffing
  • Long-tenured, community-focused staff mentioned

What reviewers flag

  • Multiple reports of understaffing and delayed personal care
  • Reports of bed sores developing during short stays
  • One report of verbal abuse and gaslighting of a resident
  • Families report poor communication and unreturned questions from staff
  • One report of phone service being cancelled, limiting family contact

AI-generated from reviews and community data.

North Shore Healthcare At Marshfield is a senior living community in Marshfield, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.3 out of 5 across 44 reviews.

About North Shore Healthcare At Marshfield

North Shore Healthcare At Marshfield is a 120-bed skilled nursing and long-term care facility in Marshfield, Wisconsin. It serves residents requiring post-hospital rehabilitation and extended care.

Family accounts of care quality are sharply divided. Multiple families reported serious concerns about staffing levels and attentiveness: residents left without call lights for extended periods, delayed responses to requests, and inconsistent daily activities. One family described residents spending full days alone in their rooms with only brief check-ins. Families also noted gaps in basic care routines and expressed frustration with staff coordination on patient status. One family wrote, "do not let any of your loved ones stay here." However, one family whose relative lived at the facility for six years felt she received dignified, compassionate care in her final days.

The facility holds a 3.3 out of 5 rating on Google across 44 reviews. Families considering placement should plan to be closely involved in their relative's day-to-day care and advocate actively on their behalf.

Types of Care at North Shore Healthcare At Marshfield

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of North Shore Healthcare At Marshfield

3.3overall · 44 ratings combined

3.3★ on Google (44)

Gail

Dec 2025

via Google ↗

My father has been here for 2 years, care is mediocre as they are understaffed. Many of the staff do try to provide good care, but as with any facility there is quality staff and people who shouldn’t work in this field. Just a few recommendations to those who have family in a Nursing home…..including this one. * You are their advocate! Do not let them talk you into making your family member a DNR regardless of what they tell you or promise you that their care will not change…. It’s a lie. This takes the burden off the facility if something should happen to your loved one. * Care conferences - take your own notes (as they do not), no one will get back to you on questions or concerns (as they assure you they will). Blame is always placed on someone that is not in the room. Again…. You are their advocate…..be persistent with their care. * Recently they have had their phone service cancelled, you cannot reach your loved one without having staff go get them or letting them use staff’s personal cell phones and your loved ones cannot reach you without going through the front desk phone or utilizing staffs cell phones which takes the staff away from their other duties in a facility that is already under staffed.

Dennis Bushman

Dec 2025

via Google ↗

My Sisterin law lived there for 6 years and enjoyed it very much. She was well taken care of in her last days and treated with dignity. Thank You very much!

Nicole Salomone

Apr 2025

via Google ↗

This place is extremely unprofessional and disgraceful. None of the staff is on the same page with the progress or status of a patient. They use the excuse that they're short staffed for not having "time" to bathe the patients on a regular basis but they have at least 7 "nurses" having a conversation at the front desk while residents alarms are going off- and no it was NOT shift change. The employees act lazy, inexperienced, and are extremely rude. It's almost like they have a title and name tag on their work shirt for someone who is unqualified for the position and will hire just about anyone. My recommendation is to NOT put your loved one in this specific place.

Seeya!

Jul 2023

via Google ↗

Do not let any of your loved ones stay here! UNLESS you plan on being there in the morning and at night to take care of their daily routines because they will not. They will let your person stay there in their room, alone, doing nothing all day except for the "peek in" visits every few hours for maybe a minute. They also left medications unattended in the client's room for any person to come in and take and then the nurse argued with me that I was wrong. I am trained medical professional so I know. 3 Oaks is just as bad if not worse! I used to get clients from them with bed sores so bad it would take a year to recover from them! They definitely do not deserve a National Quality award!

Charlie Wells

Apr 2022

via Google ↗

Terrible place to put a loved one. My mother was moved here for rehabilitation from the hospital. After only one week of being here, my mother had a bed sore. I moved her promptly out on day 9 because the conditions were so bad there. Staff would leave her without a call light on the bed pan for over 40 minutes and frequently would leave her otherwise without any call light for hours. At the time she was just out of the hospital and was unable to do anything for herself and the only limb movement she had were her hands, which only slightly worked. If she asked them to brush her teeth or comb her hair, they would sometimes tell her they didn't have time so she would go for 2 days without basic hygiene like teeth brushing. They would not come when she needed to use the bathroom and instead told her to go in her diaper. She is only 64 years old and never wore depends before she went there. They are not only incredibly neglectful of residents, they are also verbally abusive to them. They would verbally berate and make my mother feel small for needing help with things. For instance, they would make statements to other staff that "they didn't like that woman" in front of my mother. Or they would say angrily, what do you want now? Or, you can do that yourself, you just don't want to, when asked for basic help. When I confronted them about their treatment of my mother, they tried to tell me that these things weren't happening. Then after they finished talking with me, they went to her and tried to gaslight her and told her she had better stop telling me. Even the staff who is administration, covers for the caregiving staff who is being abusive or neglectful to residents. I was able to get my mother out of there after only 9 days of being there but I worry what's happening to the residents who cannot speak up for themselves or have no one to tell. Also the facility is very very old and They did not keep the place up according to health codes. It is altogether an awful, neglectful place that needs to be shut down. I really do not know how they're still open. Please do not send your loved one here!!!!!

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Government Inspection History

5 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 7, 2025Health Complaint5 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025

Jun 5, 2025Health Complaint1 citation
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2025

Mar 26, 2025Fire Safety StandardHealth Standard7 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternWaiver has been granted

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

Jan 4, 2024Fire Safety StandardHealth Standard8 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternWaiver has been granted

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2024

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2024

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 29, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 29, 2024

Nov 10, 2022Fire Safety StandardHealth Standard4 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does North Shore Healthcare At Marshfield offer?

North Shore Healthcare At Marshfield offers Skilled Nursing / Long Term Care.

Where is North Shore Healthcare At Marshfield located?

North Shore Healthcare At Marshfield is located at 814 W 14th St in Marshfield, Wisconsin.

What do families say about North Shore Healthcare At Marshfield?

North Shore Healthcare At Marshfield carries a 3.3 out of 5 rating from 44 Google reviews. Reviews for North Shore Healthcare at Marshfield are largely negative, with multiple families describing understaffing, delayed care, and poor communication with families. A few reviewers noted good end-of-life care and long-term staff dedication, but the majority report serious concerns about safety and neglect. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did North Shore Healthcare At Marshfield do on recent health and safety inspections?

North Shore Healthcare At Marshfield had 5 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit North Shore Healthcare At Marshfield?

Submit the Request Information form on this page, or contact North Shore Healthcare At Marshfield directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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