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Colonial Health Services

702 W Dolf St

3.1(17 ratings)

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Colonial Health Services, photo 11 / 4

Quick Facts

Total units
70
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
70
Inspections
View history (24 citations)
Respite care
Short-term respite stays available for families
Service area
Serves Marathon, Wood, and Taylor counties

What Families Think

Reviews for Colonial Health Services are sharply divided: several families praise the rehab therapy, respite stays, and attentive staff, while others describe serious lapses in daily care and responsiveness. The facility offers skilled nursing, rehabilitation, and respite care to residents from Marathon, Wood, and Taylor counties.

The Good

  • PT and OT therapists praised for attentive rehab support
  • Respite stays described as respectful and well cared for
  • Staff and maintenance know residents by name
  • Facility reported clean with no unpleasant odors
  • Calls to staff answered promptly, per one reviewer
  • Management described as accessible and responsive to concerns

The Bad

  • Multiple reports of residents left in bed for most of the day
  • One report of inadequate encouragement to eat, leading to weight loss
  • One serious report of delayed medical attention before a hospital transfer
  • One report of resident belongings not being returned properly

AI-generated from reviews and community data.

Colonial Health Services is a senior living community in Colby, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 3.1 out of 5 across 17 reviews.

About Colonial Health Services

Colonial Health Services in Colby, Wisconsin provides skilled nursing care, rehabilitation, and respite care serving Marathon, Wood, and Taylor counties. The facility is designed to deliver quality and compassionate care through a team of well-trained professionals in a warm, supportive environment.

The community emphasizes comfort and safety during residents' stays, offering healthy dining options and engaging activities as part of individualized care plans. Staff members are dedicated to supporting residents' recovery and well-being, with an average tenure of around eight years and ongoing opportunities for professional development through CNA training programs.

Colonial Health Services operates under core values of trust, engagement, competence, respect, and passion. The facility recognizes its employees through a Kudos Board and regular appreciation events throughout the year, including food days, dress-up days, and monthly potlucks.

The community maintains a 24-hour helpline available 365 days a year for residents and families to share concerns or feedback about their experience at the facility.

Types of Care at Colonial Health Services

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Colonial Health Services

3.1overall · 17 ratings combined

3.1★ on Google (17)

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Adrianna Elliy

Jun 2026

via Google ↗

My mom has been staying here for well over a year and we couldn’t be more satisfied with the care she has received, the staff here really care about the residents and everyone including maintenance house keeping etc seem to know most residents by name I think that’s so sweet. My mom says they always answer her when she calls and she never has to wait too long the facility is clean and doesn’t have smells and management is always available during the day to answer any questions you can just go right up to their door and the issues are handled immediately

cathleen sutterer

Jun 2026

via Google ↗

I am very impressed with the level of care I received at Colonial Health Rehabilitation in Colby WI. The atmosphere there is warm and friendly. Every employee that helped me during my stay were respectful, and caring. They were so helpful in getting me every service I needed. The PT and OT therapists were interested in my progress and helped me immensely . I don’t think I could have had a better experience!

Laurel Gregoire

Apr 2026

via Google ↗

My dad has had several respite stays at the Colonial Health Services and has always been treated with respect and with great care. Highly recommend!

Shelby

Dec 2025

via Google ↗

This is the worst place to be my mother in-law and my my grand daughter is her great grandma was in there and they let her get sick when she should have been in hospital when she first got sick now she is really bad and won't make it thanks to you people and I will make sure people know about you guys you people need to have respect for older people cause you people just let her lay there when she would ask for blankets and people don't bring her belongings back like there suppose to I know you people have picks but just remember how would you like it if you were in a place like that and got treated like that. I WOULD NOT RECOMMEND THIS PLACE. Keep your loved ones home and love.

Thomas Winston

Apr 2024

via Google ↗

The staff here are very lazy! Your family member will stay in bed 95% of the day!! They don't encourage them to get up!! They are all about the money . They don't support the family into getting them back in the real world and will make their condition look worse then what it is just so they can get the money. My family member lost weight because they don't encourage him to eat properly. He eats alone in his room. He's depressed and should be home with his family who can care for him and has the degree's to do it. Unfortunately he will die there I wouldn't recommend this place there are so many better ones. Keep your loved ones home with family where they are loved and cared for. There are agency's that can insist you in caring for your family and they can stay home where they are loved and cared for.

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Government Inspection History

5 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 19, 2025Health Complaint2 citations

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 15, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 15, 2025

May 21, 2025Fire Safety StandardHealth Standard8 citations

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 21, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 21, 2025

Oct 7, 2024Health Complaint1 citation

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2024

Mar 14, 2024Fire Safety StandardHealth Standard5 citations

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 3, 2024

Feb 16, 2023Fire Safety StandardHealth Standard8 citations

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2023

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Colonial Health Services offer?

Colonial Health Services offers Skilled Nursing / Long Term Care.

Where is Colonial Health Services located?

Colonial Health Services is located at 702 W Dolf St in Colby, Wisconsin.

What do families say about Colonial Health Services?

Reviews for Colonial Health Services are sharply divided: several families praise the rehab therapy, respite stays, and attentive staff, while others describe serious lapses in daily care and responsiveness. The facility offers skilled nursing, rehabilitation, and respite care to residents from Marathon, Wood, and Taylor counties.

How did Colonial Health Services do on recent health and safety inspections?

Colonial Health Services had 5 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Colonial Health Services?

Submit the Request Information form on this page to connect with Colonial Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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