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North Royalton Post Acute

9055 West Sprague Road

3.7(20 ratings)· Parma average: 3.8

North Royalton Post Acute, photo 11 / 5

Quick Facts

Total units
130
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
130
Location
Minutes from University Hospitals Cleveland Medical Center
Nursing coverage
Licensed nurses on-site 24 hours daily
Payment options
Accepts private pay, PPOs, Medicare, HMOs
Therapy services
On-site physical, occupational, speech, respiratory therapy

What Families Think

Reviews for North Royalton Post Acute are sharply divided: several reviewers praise the therapy team, communication, and helpful staff, while others describe serious lapses in basic care, cleanliness, and responsiveness. The facility offers 24/7 licensed nursing and a range of rehab therapies, but multiple accounts raise concerns about call-button response times and staffing follow-through.

The Good

  • Therapy team praised as fantastic by reviewers
  • Staff described as friendly and communicative
  • Social workers noted as compassionate and attentive
  • 24/7 licensed nursing coverage
  • Discharge planning and insurance benefit support offered

The Bad

  • Multiple reports of slow or unanswered call button response
  • One report of unaddressed sepsis and high ammonia levels
  • Several mentions of dirty, worn furniture and stained carpets
  • One account of a HIPAA violation with exposed medical info

AI-generated from reviews and community data.

North Royalton Post Acute is a senior living community in Parma, Ohio offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 20 reviews.

About North Royalton Post Acute

North Royalton Post Acute is a skilled nursing facility in Parma, Ohio, located minutes from University Hospitals Cleveland Medical Center. The community provides round-the-clock personalized healthcare services in a home-like environment, with licensed nurses available 24 hours a day, seven days a week.

The facility offers compassionate post-acute care following surgery, illness, or injury under customized care plans. Clinical services include physical, occupational, speech, and respiratory therapies designed to help patients build strength, skills, and confidence. The community features an expansive, state-of-the-art rehabilitation gym where patients recover under the guidance of licensed experts.

Daily activities and programs are structured to encourage residents to be as active and social as they choose. The facility includes amenities such as beautiful courtyards and a welcoming lobby where patients and families can visit and rest. Discharge planning services help patients and families prepare for life after discharge or arrange for outside services.

The facility accepts private pay, all PPOs, Medicare, and a wide range of HMOs, with insurance experts available to help residents understand their plan benefits.

Types of Care at North Royalton Post Acute

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of North Royalton Post Acute

3.7overall · 20 ratings combined

3.7★ on Google (20)

Jake Larsen

Jun 2026

via Google

Love the staff! Had a great experience here

Megan Tellalian

Mar 2026

via Google

I work as a professional legal guardian. Currently I work in 14 facilities but I've been in dozens more over the years. This building communicates so much more than any other nursing home about my client. For me, communication is so valuable because I can't be there all the time. I have always found the facility to be clean, the staff is available for questions and they know their residents well. I look forward to having other clients placed there in the future!

1234! !

Jan 2026

via Google

Terrible!!!! Do not send y'all love ones here

Gayle DeSimone

Jan 2026

via Google

I have never been so disappointed!! When asking for help it doesn’t come I was told by a supervisor that during breakfast lunch or dinner time they do not take care of your personal needs. If you need to pee do it in the bed and when they get a chance they will clean it . I’m in for physical therapy for 4 days now and have not seen any one

Lisa Maczko

Oct 2025

via Google

I don't know where these one star people went but it is very nice here. Can it use a little updating? Yes some of the furniture is older and there are some stains on the carpet. As far as the carpet they can't wash it weekly. The staff is very nice and helpful. I only experienced 2 crabby people and I think that's great. The food is very good for nursing home food. I wasn't expecting Michelin star good 😂. Unfortunately some older patients are demanding but they do get to them as quick as possible. A lady had an accident one day and they were there immediately. My parents are older so I learned that if a facility smells when you walk in just walk out. Oh course you're going to pass the occasional stinky room but that's to be expected. Hopefully I'll never have to come back as a patient. But if I do I would definitely come here.

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Government Inspection History

8 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 21, 2026Health Complaint5 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2026

  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026

Nov 25, 2025Health Complaint6 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2025

Aug 28, 2024Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2024

Jan 31, 2024Fire Safety StandardHealth Standard5 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2024

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 13, 2024

Dec 6, 2023Health ComplaintInfection Control1 citation
  • Provide and implement an infection prevention and control program.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Dec 26, 2023

Jul 31, 2023Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2023

Sep 16, 2021Fire Safety StandardHealth Standard8 citations
  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2021

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2021

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2021

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2021

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2021

May 14, 2019Fire Safety StandardHealth Standard11 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Jun 26, 2019

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 2, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2019

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2019

  • Meet other general requirements that are deficient.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2019

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2019

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2019

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2019

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity B of L: potential for minimal harm, patternCorrected Jun 26, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does North Royalton Post Acute offer?

North Royalton Post Acute offers Skilled Nursing / Long Term Care.

Where is North Royalton Post Acute located?

North Royalton Post Acute is located at 9055 West Sprague Road in Parma, Ohio.

What do families say about North Royalton Post Acute?

Reviews for North Royalton Post Acute are sharply divided: several reviewers praise the therapy team, communication, and helpful staff, while others describe serious lapses in basic care, cleanliness, and responsiveness. The facility offers 24/7 licensed nursing and a range of rehab therapies, but multiple accounts raise concerns about call-button response times and staffing follow-through.

How did North Royalton Post Acute do on recent health and safety inspections?

North Royalton Post Acute had 8 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit North Royalton Post Acute?

Submit the Request Information form on this page to connect with North Royalton Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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