MyLivingChoice

North Pointe of Archdale

303 Aldridge Rd

2.8(16 ratings)· Archdale average: 3.4

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North Pointe of Archdale, photo 1

Quick Facts

Licensed capacity
56 residents

North Carolina DHSR

Memory care
Dedicated dementia care unit on-site
Leadership turnover
Four different administrators in one year (2023)

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of North Pointe of Archdale are mixed, with several families reporting serious concerns about office communication, billing accuracy, and cleanliness, while others describe caring floor staff and a welcoming atmosphere for residents. The community includes a dedicated dementia care unit, and opinions on facility upkeep and administrative reliability vary widely between reviewers.

What reviewers praise

  • Dementia care unit staff described as caring
  • Friendly, welcoming atmosphere for residents and families
  • Facility reported cleaner than many similar communities
  • No strong nursing home odor noted by one reviewer

What reviewers flag

  • Multiple reports of poor office communication and unreturned calls
  • One report of missing funds and billing errors
  • One report of infrequent showers and unclear care plans
  • High leadership turnover with four administrators in one year

AI-generated from reviews and community data.

North Pointe of Archdale is a senior living community in Archdale, North Carolina offering Assisted Living and Skilled Nursing / Long Term Care. Families rate it 2.8 out of 5 across 16 reviews.

About North Pointe of Archdale

North Pointe of Archdale is a community in Archdale, North Carolina, providing assisted living and skilled nursing or long-term care.

Reviews are mixed. Some reviewers reported that dementia care floor staff showed genuine care for residents, while others described serious concerns with office administration, including difficulties obtaining billing and appointment information, facility cleanliness, and alleged missing funds from resident accounts. One reviewer wrote that staff and residents were "some of the friendliest, most welcoming folks you could imagine." Families have raised complaints about inconsistent care plans, resident restrictions, and administrative instability.

Types of Care at North Pointe of Archdale

Assisted LivingSkilled Nursing / Long Term Care

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Reviews of North Pointe of Archdale

2.8overall · 16 ratings combined

2.8★ on Google (16)

Joe Gablosnki

Mar 2026

via Google ↗ · Report

Joe has arrived, I will be seeking retribushions as to my subjudy into my expereince in this hole, NOT ENOUGH SAND. see you in court

debbie ayers

Jul 2024

via Google ↗ · Report

HORRIBLE... In 2023 there were 4 different Administrators/Directors and this facility was unclean and foul smelling. July 2024 this facility continues to decline. And money has been discovered missing from my siblings account several times (2 X in 2023) and this year the threat was made (by phone and letter) that she would be put out if $24 was not paid. I made a trip to DSS along with the letter. The case worker said North Pointe should check THEIR records as they were paid that in January of 2024 and they could NOT put her out. I am done with this facility, it's foul smelling, dirty {another sibling requested a broom to sweep the room herself and she cleaned the window sill of filth} and the management doesn't do honest accounting. It is nothing like it was years ago.

Cindy Stanley

Nov 2017

via Google ↗ · Report

My mother was a resident of this facility for all of 2 months. The office staff is where the problem lies. In the time my mom was there, she had maybe 3 showers. She is deathly afraid of dogs and one was allowed in her room daily. She was not allowed outside to enjoy the sunshine. It was not a good experience at all. He care plan was never explained to the CNAs.

Darrell Gibbs

Aug 2014

via Google ↗ · Report

The employees working the floor in the Dementia care unit have been great, they seem to care about the patients. There seems to be something lacking when it comes to the office help, it is about impossible to get general information from them, no one seems to know what is going on. You can't get the information you need for monthly billing or when your parent has a doctor's appointment etc. out of them. You have to stay on them constantly to find out anything, and forget anyone returning your phone calls. You can usually get more information from the floor help than you can the office if you are lucky enough to catch anyone in the office. I will say that the facility appears to be cleaner than most I have been in and you don't have the usual nursing home smell knocking you down when you go in.

Marjorie Church

Jun 2013

via Google ↗ · Report

My mother recently was moved to North Pointe of Archdale, and the staff and residents there are some of the friendliest, most welcoming folks you could imagine. She has been treated so well over the last few days, and I can see how this facility really lives up to its mission to create a "family" atmosphere.

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Frequently Asked Questions

What types of care does North Pointe of Archdale offer?

North Pointe of Archdale offers Assisted Living and Skilled Nursing / Long Term Care.

Where is North Pointe of Archdale located?

North Pointe of Archdale is located at 303 Aldridge Rd in Archdale, North Carolina.

What do families say about North Pointe of Archdale?

North Pointe of Archdale carries a 2.8 out of 5 rating from 16 Google reviews. Reviews of North Pointe of Archdale are mixed, with several families reporting serious concerns about office communication, billing accuracy, and cleanliness, while others describe caring floor staff and a welcoming atmosphere for residents. The community includes a dedicated dementia care unit, and opinions on facility upkeep and administrative reliability vary widely between reviewers. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit North Pointe of Archdale?

Submit the Request Information form on this page, or contact North Pointe of Archdale directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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