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Reviews for Brookstone Haven are mixed: several families with loved ones who have lived there for years praise the caring staff and director, while other reviewers report a rude phone interaction and a serious allegation of neglect. Google ratings average 3 out of 5 from a small number of reviews (14), reflecting this split experience.
AI-generated from reviews and community data.
Brookstone Haven of Randleman is a senior living community in Randleman, North Carolina offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Families rate it 3.0 out of 5 across 14 reviews.
Brookstone Haven is an assisted living facility in Randleman, North Carolina. The community provides personalized care plans developed in coordination with medical professionals, designed to support residents who require assistance with activities of daily living while promoting independence and maintaining quality of life.
Services include assistance with bathing, dressing, grooming, eating, correspondence, and scheduling appointments, as well as meal preparation and service including special diets as directed by physicians. The facility offers access to nursing care and physical, speech, and occupational therapy. Staff is available 24 hours a day to respond to emergencies and provide support with tasks such as insulin monitoring for residents with diabetes and mobility assistance.
The community emphasizes social engagement and active living through organized activities and common indoor spaces where residents can interact with peers. Meals are provided daily, eliminating the need for residents to prepare their own food. The facility also offers respite care services for families needing temporary assistance, which includes personal care, meals, transportation, and access to scheduled activities and outings.
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Help Me Choose3overall · 14 ratings combined
3★ on Google (14)
Nyla Cranford
Oct 2025
I recently called this facility to get information, and unfortunately the first person I spoke with was extremely rude. They didn’t try to help me with my questions or provide any guidance, which left me very disappointed. Based on this interaction, I would not feel comfortable bringing my people here to live. Respect and courtesy should be a priority, especially in a care setting, and that was not what I experienced.
Phyllis Bertke
May 2025
Brookstone Haven is awesome. Most important is that Penny, the director, and all of the staff are caring and compassionate. When problems arise, there is always someone to help solve them. My son calls me every day and tells me how grateful he is to be living there. He frequently asks to be reassured that he will be able to stay for the rest of his life.
Lelia Moore
May 2025
My brother has lived at this facility for ten years. They are now part of his family and ours. I am a nurse and have a caregiver who takes my brother out weekly. Together, we recognize the care and concern the staff offers my brother. He has significant health issues. His primary MD states without my brother being in a place where he gets medication and monitoring regularly as well as socialization, he is not sure my brother would be thriving. The director and staff have always been attentive to any need expressed.
carla ingold
May 2025
So far this place has been great for my brother. Very kind , and loving. Very helpful. No place is perfect, of course but I have been quite pleased and my brother is happy.
diboroa dinevorced
Dec 2024
Stay away from this place. Will not administer proper care to their patients. Even neglect to give toothbrushes, when employees bring light to welfare of patients they are then put in trouble and allowed not to speak on it again. Do better. Will be contacting BBB. If this review is deleted I will be following up with a law suit. Nice try 😉 Freedom of speech.
Brookstone Haven of Randleman offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Brookstone Haven of Randleman is located at 501 Pointe S Dr in Randleman, North Carolina.
Reviews for Brookstone Haven are mixed: several families with loved ones who have lived there for years praise the caring staff and director, while other reviewers report a rude phone interaction and a serious allegation of neglect. Google ratings average 3 out of 5 from a small number of reviews (14), reflecting this split experience.
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