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Norfolk Health & Rehabilitation Center

901 East Princess Anne Road

3.8(222 ratings)· Norfolk average: 4

Norfolk Health & Rehabilitation Center, photo 11 / 6

Quick Facts

Total units
180
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
180

What Families Think

The Good

  • Rated 3.9 out of 5 by 215 families

AI-generated from reviews and community data.

Norfolk Health & Rehabilitation Center is a senior living community in Norfolk, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 222 reviews.

About Norfolk Health & Rehabilitation Center

Norfolk Health Care Center is a skilled nursing / long term care community in Norfolk, Virginia. The community is licensed for up to 180 residents.

Families rate Norfolk Health Care Center 3.9 out of 5 based on 215 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Norfolk Health & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Norfolk Health & Rehabilitation Center

3.8overall · 222 ratings combined

3.8★ on Google (222)

Kay

Aug 2026

via Google

This place is horrible and should be shut down. The staff do not care for the residents and are very unprofessional towards family members. The condition of the facility is very poor and looks like it’s very unsafe to even operate in the condition it’s running. The elevator hasn’t been serviced since 2022 and there is mold EVERYWHERE. The residents are very poorly taken care of and have dirty linen it seems like no one bothers changing them or never have any clean. The food is horrible very small portions and not even warm food at that. They deserve better food to enjoy while being there. This faculty needs to be shut down as I stated earlier I would not EVER recommend sending a love one you care about here AT ALL PLEASE DONT! The staff don’t put in any effort to show the care and compassion that they say they do.

Erin L

Aug 2026

via Google

This facility should be shut down immediately. The lack of care, the unprofessional staff, the filthy living conditions. It’s not fit for any living thing. Person or animal. The food is served cold and portions so small a child couldn’t survive off of it. Prisons have better food. The residents are not taken care of. Laying in filth. Not being changed when soiled. Clean linens not being delivered for bedding for baths. The facility itself is literally falling apart. Mold everywhere. Air conditioning not working. Not only are the staff neglecting the residents they are extremely rude and disrespectful to family and visitors…..and their own co workers. Elevators haven’t been serviced in 4 years. This place, the owners, the administrators should be ashamed of themselves. DO NOT for the love of god choose this place for your loved ones.

Harleen Quinzel

Aug 2026

via Google

This place is a disaster! The residents live in filth. They are served cold food and portions so small a toddler would want more. The staff is nasty and mean to the residents and their visitors. I watched a nurse yell at a residents daughter for pushing her dad joking around. There are staff members stealing meds and selling them in the streets. The administrator won’t make the necessary work needed to make this place shine. The floors are covered in mold which could kill a person. There are holes in walls of the dining hall. The elevators are out of date and haven’t been inspected in years! The rooms are always hot and the ac doesn’t work. Call bells are always lit and no staff answers them. There is a man who was on the floor and they never came to help pick him up. Residents are walking around in wet clothes because the nursing staff won’t do their job. I witnessed nurses and CNAs talk crap about the residents too. DO NOT I REPEAT DO NOT SEND YOUR FAMILY HERE IF YOU TRULY LOVE THEM! Below are just a few pictures of the filth and disgust that is this building.

Earl Hudgins

Aug 2026

via Google

Nurses are great and very responsive

Sharay Hearn

Aug 2026

via Google

This place needs to be closed! Staff is very unprofessional, the facility is dirty and management does not care at all!! They don’t take any concerns serious. All they do is leave replies to our reviews, but nothing ever changes. Management and staff from top to bottom are liars and they truly could care less about families. The nurse station is so ghetto and unprofessional!! Please don’t come here!! PLEASE DON’T COME HERE!!

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Government Inspection History

7 inspection visits in the last three years, 74 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 12, 2026Health Complaint2 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2026

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2026

Jan 14, 2026Health Complaint5 citations
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 30, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

  • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

Sep 24, 2025Health Complaint6 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 16, 2025

  • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 30, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

Sep 5, 2024Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2024

Jul 15, 2021Fire Safety StandardHealth Standard19 citations
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 18, 2021

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2021

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2021

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2021

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2021

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2021

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2021

  • The resident has the right to receive notices in a format and a language he or she understands.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2021

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2021

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2021

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2021

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2021

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2021

  • List the names and contact information of those in the facility.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 18, 2021

  • Establish staff and initial training requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 18, 2021

  • Develop Emergency Preparedness policies and procedures.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 18, 2021

  • Address patient/client population and determine types of services needed.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 18, 2021

  • Conduct risk assessment and an All-Hazards approach.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 18, 2021

May 9, 2019Fire Safety StandardHealth Standard30 citations
  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2019

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2020

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2020

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2019

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2020

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2020

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2020

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2019

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2020

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2019

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2020

  • Address subsistence needs for staff and patients.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 17, 2019

  • Establish policies and procedures for volunteers.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 17, 2019

  • Establish roles under a Waiver declared by secretary.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 17, 2019

  • Provide a means of sharing information on occupancy/needs.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 17, 2019

  • Establish staff and initial training requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 17, 2019

  • Address patient/client population and determine types of services needed.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 17, 2019

Aug 17, 2017Fire Safety StandardHealth Standard11 citations
  • Ensure that residents are safe from serious medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2017

  • Provide necessary care and services to maintain or improve the highest well being of each resident .

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2017

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2017

  • Store, cook, and serve food in a safe and clean way.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2017

  • Keep accurate, complete and organized clinical records on each resident that meet professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2017

  • Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2017

  • Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2017

  • Try to resolve each resident's complaints quickly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2017

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2017

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2017

  • Have a program that investigates, controls and keeps infection from spreading.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2017

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Norfolk Health & Rehabilitation Center offer?

Norfolk Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Norfolk Health & Rehabilitation Center located?

Norfolk Health & Rehabilitation Center is located at 901 East Princess Anne Road in Norfolk, Virginia.

How did Norfolk Health & Rehabilitation Center do on recent health and safety inspections?

Norfolk Health & Rehabilitation Center had 7 government inspection visits in the last three years, with 74 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Norfolk Health & Rehabilitation Center?

Submit the Request Information form on this page to connect with Norfolk Health & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Norfolk Health & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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