1 / 5Reviews for NHC Place at Sumner are sharply divided: several families praise the rehab therapy, food quality, and attentive nursing staff, while others describe serious concerns about neglect, slow response times, and treatment of residents without regular visitors. The community includes a large skilled nursing wing alongside separate assisted living and memory care apartments on the same campus.
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NHC Place at Sumner is a senior living community in Gallatin, Tennessee, offering skilled nursing, assisted living, memory care, and rehabilitative services. The campus includes a 92-bed healthcare center, a 62-apartment assisted living community, and a 20-apartment memory care neighborhood.
The community serves both short-term residents recovering from hospitalization who need skilled nursing or rehabilitative care, and long-term residents choosing assisted living, long-term care, or memory care as their home. Staff are guided by the organization's 20 Better Way promises, which emphasize personalized experiences, anticipating resident needs, and independence supported by appropriate care.
The campus features restaurant-style dining rooms, landscaped courtyards, and recreational amenities designed to enhance daily life. The community is part of NHC, a senior care operator that has served communities across ten states since 1971.
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Help Me Choose3.6overall · 60 ratings combined
3.6★ on Google (60)
Kristi
Jun 2026
Our Mom is here ow & has been for 5 days. I honestly don’t know how anyone could leave a bad review. She has Dementia & a fracture in her spine. She’s a fall risk . And can be a bit moody some days. They check in on her every 45 min., PT is great, the meals are brought to her but if she was more Mobil there’s a nice cafeteria. She currently lives in assisted living in Whitehouse memory care. But we love it here so much we are thinking of moving her here.
Casey Chapman
Apr 2026
I’d leave zero stars if I could. I cannot put int words how horrifying this place is. I’ve always heard terrible things but until you witness it first hand, you can’t even believe it. They treat these patients worse than prisoners. I feel so badly for the poor pitiful victims of this place that have no advocates or loved ones checking in on them. It’s absolutely disgusting and disturbing how these people treat elderly helpless patients. Waiting over an hour to have to go to the bathroom after hitting a call light is sickening. Having vitamins and supplements confiscated is appalling. Do no expect your loved ones to be treated kindly and respectfully if they go here. Check in on them as much as possible. I am truly beyond disturbed by this facility.
Stephen Gaston
Feb 2026
The extra star is because it’s a nice place on the inside and some people are good. However, keep your family out of this place for rehab. Some workers were hard to find when you needed something because they were out in their car and nobody knew (we later confirmed this was common with someone who previously worked there, especially at night). One nurse was a control freak who had something against us being there every day and knew how to act different with management when called out. We eventually had round-the-clock helpers and even hired a firm to help us with elder planning while in this facility. When we finally took a vacation and left another family member there, they decided the timing was perfect (coincidence??) and had her sent to a psychiatric facility for behavior where they gave her a chemical restraint that was unneeded (we were there daily for hours before this so we knew of her behavior). She is finally getting back to herself 3 months later behaviorally but is physically weaker because of the psychiatric facility stay where she wasn’t moved. If you’re afraid of using a facility where you don’t feel comfortable leaving your loved one alone, this is that place.
Silver Rose Pottery Gloria Dobbs
May 2025
My mom is 87 and was very weak from too many hospital stays for pneumonia and infections, so we needed a place for her to regain her strength to come home. When I walked in the front door I knew it was the right place for her to get well and come home. It doesn’t smell of the disinfectants like other places that we’re trying to hide the dirty, this place is clean and lived the fact that each room has its own circulation for air. The rehab was truly an elevated experience. She had OT/PT and ST. They all checked in and were knowledgeable and had patience. Food was exceptional! I didn’t feel like I needed to bring it from home. Always had Dr on call to answer questions. I didn’t feel visit daily and saw how they treated the people that didn’t have visitors. Yes, I give it five stars - I did visit other places nearby and this was a world apart.
Mary M
Apr 2023
I cannot say enough nice things about this place. The nurses are kind and understanding, the food is really good and the chef is sweet as can be. Hunter Farr does the cooking and he does a great job of it. I can’t even begin to tell you what these biscuits he makes are like. Everything is just really nice and tasty and the place itself is beautiful! I can’t possibly name all of the people that have helped us here, from Samantha in admitting to Keith in PT, and the nurses that come and check my husband each night at four in the morning with a smile on their faces. I would give this place 10 stars if I could.
NHC Place at Sumner offers Skilled Nursing / Long Term Care.
NHC Place at Sumner is located at 140 Thorne Blvd in Gallatin, Tennessee.
Reviews for NHC Place at Sumner are sharply divided: several families praise the rehab therapy, food quality, and attentive nursing staff, while others describe serious concerns about neglect, slow response times, and treatment of residents without regular visitors. The community includes a large skilled nursing wing alongside separate assisted living and memory care apartments on the same campus.
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