California CDSS
New Horizon's is a small adult care home in Prescott Valley where several families describe strong end-of-life and hospice support, with staff praised for personal attention and cleanliness. One reviewer, however, described poor service and tired, unhappy caregivers, a note worth weighing given the consequential nature of the complaint.
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New Horizon's Adult Care Home is a senior living community in Prescott Valley, Arizona offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 6 reviews.
New Horizon's Adult Care Home is an assisted living community in Prescott Valley, Arizona. The facility serves residents who need help with daily activities and personal care.
Families consistently praise the staff's attentiveness and work ethic, noting that caregivers are hardworking and accommodating. The community maintains clean facilities and welcomes frequent family visits. Multiple families specifically highlighted compassionate end-of-life care, with one noting that a nurse "stayed up all night" to ensure comfort and allow extended family presence during a resident's final days. Families describe the atmosphere as friendly and report that residents appear comfortable.
The community holds a 3.8-star rating across 6 Google reviews. While most families report very positive experiences, one reviewer expressed significant dissatisfaction with service quality and staff engagement. Prospective residents and families should weigh these accounts carefully.
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Help Me Choose3.8overall · 6 ratings combined
3.8★ on Google (6)
Spencer Wagner
Aug 2018
The nurse here too amazing care of my wife's grandfather. Stayed up all night with him until he passed. She was an angle. Made sure he was comfortable until the end. Let us stay as long as we needed with however many people we needed to have there in his last few days. He was here for hospice. I can't imagine a better place.
slburgie1
Mar 2018
Three members of my family spent their final days at New Horizons. The individual care they received while within New Horizons care was outstanding. It's a difficult decision when placing a loved one into the care of another and made much easier when one is able to visit and observe at any time. My father was first placed three years ago, my beloved wife two years ago and just recently my mother. All three, including myself, were very happy with the care they received, the living conditions and the friendly staff.
Travis Clark
Aug 2017
My grandma has been staying here for many months now. I can tell you that my experience with his place has be very good. These people work very hard, they have a tough job, and the do the job very well. The place is very clean and they are very accommodating. My grandfather visits everyday so we have a pretty good idea of what goes on. He also is very complimentary about the place. It is not an easy thing for the residents or the caregivers and they do as good a job as possible. Martha the manager is amazing! She does above and beyond and I have total faith in her. I am so lucky to have my loved one here as opposed to the other places we visited.
Brandi Zeigler
Apr 2016
They all take good care or their residence. They keep a clean house and a friendly atmosphere. :) I loved having my grandpa in their home for his last few months of life. He was very comfortable.
nop nope
Jan 2013
New Horizons is a very bad place for a loved one. The service is poor, the caregivers are tired of her job and the owners give an awful service, do not bring your loved ones there.
New Horizon's Adult Care Home offers Assisted Living.
New Horizon's Adult Care Home is located at 7020 E Long Look Dr in Prescott Valley, Arizona.
New Horizon's is a small adult care home in Prescott Valley where several families describe strong end-of-life and hospice support, with staff praised for personal attention and cleanliness. One reviewer, however, described poor service and tired, unhappy caregivers, a note worth weighing given the consequential nature of the complaint.
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