Hannah Ford
May 2026
Very clean building, the receptionists were very helpful, my doctor was patient and kind. Overall, a great experience!
NYC Health + Hospitals/Gotham Health, Gouverneur
227 Madison Street3.7(329 ratings)· New York average: 4.1
1 / 6Quick Facts
- Total units
- 295
- Medicare rating
- 5 of 5
- Ownership
- Government, City
- Certified beds
- 295
- Inspections
- View history (20 citations)
- Resident capacity
- Licensed for up to 295 residents
CMS Care Compare
NYC Health + Hospitals/Gotham Health, Gouverneur is a senior living community in New York, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 329 reviews.
About NYC Health + Hospitals/Gotham Health, Gouverneur
New Gouverneur Hospital S N F is a skilled nursing / long term care community in New York, New York. The community is licensed for up to 295 residents.
Families rate New Gouverneur Hospital S N F 3.7 out of 5 based on 328 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at NYC Health + Hospitals/Gotham Health, Gouverneur
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of NYC Health + Hospitals/Gotham Health, Gouverneur
3.7overall · 329 ratings combined
3.7★ on Google (329)
Nicole Williams
May 2026
THIS IS THE WORST PLACE IN iTHE WORLD. NOBODY DOES THEIR JOB OR KNOW ANYTHING. DO NOT COME HERE. I ONLY HIT ONE STAR BECAUSE IT WOULDNT LET ME POST WITHOUT A SELECTION OTHER THAN THAT THIS PLACE SHOULD BE INSPECTED AND CLOSED FOR GOOD.
F A
Feb 2026
I went in for a dental appointment on 02/5/26. It had been quite a while since I had been to the dentist due to other persistent health issues. For starters, Dr.Kathy Yeung is polite. After speaking with Dr. Yeung, I was directed across the hall to the Hygienist. This is where the torture chamber began. The Hygienist (whose name I can't remember), does NOT have adequate communication skills, or good bed side manner. I walked in cordial and polite. He said hello and wasn't conversational AT ALL about what he was doing or why he was doing it. The Hygienist was going beneath my gumline to clean, and it literally felt like he was striking my gum with a sharp instrument repeatedly in complete silence. I stopped him. Spat blood, and asked what he was doing. He only said, "You have alot of calcium." Then he continued in silence going back to the same area scraping. The pain was sharp and excruciating!! My reflexes slapped his hand away from my mouth! He replied, "You can't slap my hand like that." Even though he was ignoring my pain. I spat in the sink, and once again it was blood. Only THEN did he explain what he was doing and said "you can schedule a deep clean and numbing for that." So he KNOWS what he was doing was notoriously painful, yet he continued on. He started a third time on my lower teeth. I felt his hand slip into my gum again. Sharp and PAINFUL. Blood. Again. That's when I jumped up and said, "I want to speak to my Dentist! I want someone else to do this." I went directly to Dr. Yeung and explained exactly what was happening with the Hygienist. She listened and further explained my Xrays. But I was still adamant about seeing another hygienist. The PROBLEM with the Hygienist was that he was NOT treating me like a *human being*. Anyone with sharp tools in your mouth scraping can be extremely painful. And it WAS. Instead of him checking in with me, adjusting, or informing me on what he was doing and why, he sat there continuously scraping even though he knew I was in pain. He did it THREE TIMES. I had to STOP him 3 times. And he acted irritated that I had to stop him. From the very beginning, he should have EXPLAINED everything! Instead he sat in silence ignoring my pain. And I don't care if he has worked at Gouverneurs for a long time. It's possible that patients just don't complain about his work. As I was walking back towards the room, he requested to Dr. Yeung that I see another provider. Thank God we were on the same page about THAT!!!! I had already told him I wanted someone else ANYWAY. I was then placed with Hygienist Ashley Hui Huang. She was great! She listened, was polite, informative, respectful and checked in with me as she cleaned my teeth. I wasn't squirming in pain while in the chair. She did all of what the other Hygienist DIDN'T do. That's exactly how I knew I made the RIGHT decision to seek another hygienist instead of the first one. If a patient is in pain, you don't keep doing what you're doing ignoring them and acting like they are a nuisance to you. He was essentially attempting to do some scaling without NUMBING me. He knew exactly what he was doing which is why he suggested scheduling a "deep cleaning" where I would be numbed! Because, that's what USUALLY happens when cleaning is happening beneath the gum line because it extremely painful. I am DEFINITELY reporting this incident to higher entities. I also will not be returning to this hospital for care. There's some other things that were deeply disturbing during my visit.
Joann Ramos
Jan 2026
This place is a rat hole. The staff on the 7 floor are horrible. My elderly mother was there and she suffered greatly. They never answered the call bell. They disconnected the bell and she developed a horrible bed sore. Stay away it’s horrible
Desery Martinez
Oct 2025
227 Madison ABSOLUTELY SHOCKING CONDUCT from Head Nurse - Door Slammed in My Face. I had a deeply unsettling and unprofessional experience on the 7th Floor. I approached the Head Nurse, Ms. Joseph, at the nurse's station with a simple, respectful question regarding the person I was visiting. The Head Nurse responded with an immediate and hostile display of impatience. They didn't even allow me to finish my sentence before barking, "I'm busy," and slammed the office door shut right in my face. This aggressive and completely unacceptable behavior is a massive failure in professionalism and human decency, especially from someone in a leadership role in patient care. Visitors should not be treated with such contempt. The nurse's hostile reaction speaks volumes about the unit's culture. Management needs to address this specific incident immediately. I am truly shocked by this lack of respect. The facility and employees were very nice. She was the only one that was unprofessional.
Government Inspection History
3 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dec 19, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2025
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 12, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2025
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 12, 2025
Oct 18, 2022Fire Safety StandardHealth Standard8 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2022
Properly provide smoke detection systems in areas open to corridors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 28, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022
Dec 20, 2019Fire Safety StandardHealth Standard3 citations
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does NYC Health + Hospitals/Gotham Health, Gouverneur offer?
NYC Health + Hospitals/Gotham Health, Gouverneur offers Skilled Nursing / Long Term Care.
Where is NYC Health + Hospitals/Gotham Health, Gouverneur located?
NYC Health + Hospitals/Gotham Health, Gouverneur is located at 227 Madison Street in New York, New York.
How did NYC Health + Hospitals/Gotham Health, Gouverneur do on recent health and safety inspections?
NYC Health + Hospitals/Gotham Health, Gouverneur had 3 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit NYC Health + Hospitals/Gotham Health, Gouverneur?
Submit the Request Information form on this page to connect with NYC Health + Hospitals/Gotham Health, Gouverneur and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at NYC Health + Hospitals/Gotham Health, Gouverneur? Claim this listing to update photos, pricing, and details. It's free.
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