Shuliu Chen
Jul 2026
I love my mom. Neville Center is the best I can pick for my mom. Perfect size perfect location, professional staff, clean facility, high quality food. And so much more……
1 / 5Quick Facts
- Total units
- 112
- Medicare rating
- 4 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 112
- Inspections
- View history (31 citations)
- Care focus
- Offers hospice and palliative care services
- Therapy access
- On-site physical therapy provided to residents
- Quality rating
- Described as a 5-star rehabilitation facility
CMS Care Compare
What Families Think
Neville Center is a skilled nursing and rehabilitation facility in Cambridge that receives a mixed 3.1 out of 5 rating from 90 Google reviewers. Some families praise the cleanliness, staff professionalism, and physical therapy, while others report serious neglect, understaffing, and unsafe medical oversight.
The Good
- Facility described as clean by multiple reviewers
- Physical therapists called pleasant and informative
- Some reviewers praised food quality
- Staff described as kind and professional by several
The Bad
- Multiple reports of understaffing and neglect
- One report of a diabetic resident given regular soda repeatedly
- Several complaints about poor food quality
- One account of residents left in dirty rooms/diapers unchanged
AI-generated from reviews and community data.
Neville Center is a senior living community in Cambridge, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 90 reviews.
About Neville Center
Neville Center is a skilled nursing and long-term care facility in Cambridge, Massachusetts, licensed for 112 residents.
Family experiences at Neville Center are deeply divided. Some report exceptional cleanliness, attentive staff, and quality meals, one family noted the physical therapists were "pleasant, informative and patient." Others describe serious concerns: inadequate attention to dietary restrictions for residents with diabetes, neglect of care standards, and limited meal alternatives. A particular complaint involved staff repeatedly providing regular soda to a diabetic resident despite explicit requests for diet beverages.
The facility carries a 3.1-star Google rating based on 90 reviews, with roughly equal numbers of five-star and one-star assessments. Families considering Neville Center should recognize the stark contrast in reported experiences and seek clarity on care protocols, especially around medical diet compliance and individualized attention.
Types of Care at Neville Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Neville Center
3.1overall · 90 ratings combined
3.1★ on Google (90)
Lisa S.
May 2026
I would give 0 stars if I could. My mother was just a patient at this place unfortunately. This is the 3rd time she has been here. I really thought she was in safe hands but I was mistaken. The neglect is beyond comprehension. Also the food served I would not even serve my dog. What is ridiculous is they “say” the patients have a choice of other options if they don’t like what is on the menu for the day BUT the paper they hand out for the selections is never collected because THEY DO NOT CARE! My mother has not eaten pork for over 40 years but was subjected to eat ham and sausage since she was literally starving!! You do not go to rehab to lose weight! You go to rehab to get strong enough to go home. My mother is 80 and is clear headed, thank goodness. I feel so bad for the poor elderly people who do go there and are not with it mentally. I can only imagine how they are treated. I could go on and on about the neglect of this place & the staff. Bottom line if you love your family member do not send them here!
Mark White
Jul 2025
Everyone was kind & professional. My partner was there for a week. It was very good to see how all the helpers were dealing with ‘emerging curriculum’.ie.: before getting physical therapy, my partner needed a new ‘Depends’, the therapist nicely took care of that change. Thumbs way up!! Mark W.
Joanne Carbone Dolan
Jul 2025
The facility was very clean. I was there for pulmonary issues. The staff exceptionally helpful. The Physical Therapist, were pleasant, informative and patient, they too were terrific. I was pleasantly surprised by the food. Plentiful and great. Hats off to the cook! I would recommend Neville.
American Lady
Oct 2024
My relative who is there has moderate dementia and diabetes, and is on insulin. He asks the nurses for Coke (not Diet Coke) and they give it to him, even though he's not supposed to be consuming sugar and they know it! Then they test his blood sugar and it's off the charts. When I asked them to bring him a diet beverage instead, they said they don't have any diet beverages! This happened 3 times when I visited, so this is clearly their default! The "food" is is disgusting and looks like cat food smeared on a plate. Probably is cat food. My relative is miserable there. Many of the employees there are very nice, but the facility is terribly understaffed, so they just put all patients in dirty rooms and slap a diaper on these poor elderly people and leave them lying in filth. I could hear people crying for help, to no avail. Makes me so sad.
Government Inspection History
4 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 28, 2025Fire Safety StandardHealth Standard10 citations
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Dec 3, 2024Health Complaint1 citation
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2024
Jul 23, 2024Fire Safety StandardHealth Standard10 citations
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2024
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Jun 8, 2023Fire Safety StandardHealth Standard10 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2023
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Neville Center offer?
Neville Center offers Skilled Nursing / Long Term Care.
Where is Neville Center located?
Neville Center is located at 640 Concord Avenue in Cambridge, Massachusetts.
What do families say about Neville Center?
Neville Center is a skilled nursing and rehabilitation facility in Cambridge that receives a mixed 3.1 out of 5 rating from 90 Google reviewers. Some families praise the cleanliness, staff professionalism, and physical therapy, while others report serious neglect, understaffing, and unsafe medical oversight.
How did Neville Center do on recent health and safety inspections?
Neville Center had 4 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Neville Center?
Submit the Request Information form on this page to connect with Neville Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Neville Center? Claim this listing to update photos, pricing, and details. It's free.
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