MyLivingChoice

Neville Center

640 Concord Avenue

3.1(90 ratings)· Cambridge average: 3.5

Neville Center — photo 11 / 5

Quick Facts

Total units
112
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
112
Care focus
Offers hospice and palliative care services
Therapy access
On-site physical therapy provided to residents
Quality rating
Described as a 5-star rehabilitation facility

What Families Think

Neville Center is a skilled nursing and rehabilitation facility in Cambridge that receives a mixed 3.1 out of 5 rating from 90 Google reviewers. Some families praise the cleanliness, staff professionalism, and physical therapy, while others report serious neglect, understaffing, and unsafe medical oversight.

The Good

  • Facility described as clean by multiple reviewers
  • Physical therapists called pleasant and informative
  • Some reviewers praised food quality
  • Staff described as kind and professional by several

The Bad

  • Multiple reports of understaffing and neglect
  • One report of a diabetic resident given regular soda repeatedly
  • Several complaints about poor food quality
  • One account of residents left in dirty rooms/diapers unchanged

AI-generated from reviews and community data.

About Neville Center

Neville Center is a skilled nursing / long term care community in Cambridge, Massachusetts. The community is licensed for up to 112 residents.

Families rate Neville Center 3.1 out of 5 based on 90 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.1overall · 90 ratings combined

3.1★ on Google (90)

Shuliu Chen

Jul 2026

via Google

I love my mom. Neville Center is the best I can pick for my mom. Perfect size perfect location, professional staff, clean facility, high quality food. And so much more……

Lisa S.

May 2026

via Google

I would give 0 stars if I could. My mother was just a patient at this place unfortunately. This is the 3rd time she has been here. I really thought she was in safe hands but I was mistaken. The neglect is beyond comprehension. Also the food served I would not even serve my dog. What is ridiculous is they “say” the patients have a choice of other options if they don’t like what is on the menu for the day BUT the paper they hand out for the selections is never collected because THEY DO NOT CARE! My mother has not eaten pork for over 40 years but was subjected to eat ham and sausage since she was literally starving!! You do not go to rehab to lose weight! You go to rehab to get strong enough to go home. My mother is 80 and is clear headed, thank goodness. I feel so bad for the poor elderly people who do go there and are not with it mentally. I can only imagine how they are treated. I could go on and on about the neglect of this place & the staff. Bottom line if you love your family member do not send them here!

Mark White

Jul 2025

via Google

Everyone was kind & professional. My partner was there for a week. It was very good to see how all the helpers were dealing with ‘emerging curriculum’.ie.: before getting physical therapy, my partner needed a new ‘Depends’, the therapist nicely took care of that change. Thumbs way up!! Mark W.

Joanne Carbone Dolan

Jul 2025

via Google

The facility was very clean. I was there for pulmonary issues. The staff exceptionally helpful. The Physical Therapist, were pleasant, informative and patient, they too were terrific. I was pleasantly surprised by the food. Plentiful and great. Hats off to the cook! I would recommend Neville.

American Lady

Oct 2024

via Google

My relative who is there has moderate dementia and diabetes, and is on insulin. He asks the nurses for Coke (not Diet Coke) and they give it to him, even though he's not supposed to be consuming sugar and they know it! Then they test his blood sugar and it's off the charts. When I asked them to bring him a diet beverage instead, they said they don't have any diet beverages! This happened 3 times when I visited, so this is clearly their default! The "food" is is disgusting and looks like cat food smeared on a plate. Probably is cat food. My relative is miserable there. Many of the employees there are very nice, but the facility is terribly understaffed, so they just put all patients in dirty rooms and slap a diaper on these poor elderly people and leave them lying in filth. I could hear people crying for help, to no avail. Makes me so sad.

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Frequently Asked Questions

What types of care does Neville Center offer?

Neville Center offers Skilled Nursing / Long Term Care.

Where is Neville Center located?

Neville Center is located at 640 Concord Avenue in Cambridge, Massachusetts.

What do families say about Neville Center?

Neville Center is a skilled nursing and rehabilitation facility in Cambridge that receives a mixed 3.1 out of 5 rating from 90 Google reviewers. Some families praise the cleanliness, staff professionalism, and physical therapy, while others report serious neglect, understaffing, and unsafe medical oversight.

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