Tammy Saunders
Feb 2026
Juan and Crystal have been amazing with my Mom and in helping us navigate the decisions we know are best for her safety. The facility is so nice and everyone has been incredibly kind and patient with our family. So thankful!
River Oaks Assisted Living & Memory Care
800 Parkway Blvd4.6(68 ratings)· Coppell average: 4.4
Part of Legend Senior Living · 80 communities · 4.4★ average
1 / 6Quick Facts
- Total units
- 5
- Licensed capacity
- 5 residents
- Community size
- Licensed for up to 5 residents
Texas HHSC
What Families Think
Families generally describe River Oaks as warm and attentive, with staff members like Juan and Crystal praised for guiding difficult care decisions with patience and professionalism. Community events such as Friendsgiving and OctoberFest are mentioned as creating a family-like atmosphere. However, one very serious complaint describes a family being denied access to a parent amid allegations of exploitation, a concern families should look into directly.
The Good
- Staff described as knowledgeable, patient, and responsive
- Warm, family-like atmosphere at community events
- Staff help families navigate difficult care decisions
- High overall Google rating from many reviewers
The Bad
- One report of a family member denied access to a resident
- One serious allegation involving family exploitation and staff cooperation
AI-generated from reviews and community data.
River Oaks Assisted Living & Memory Care is a senior living community in Coppell, Texas offering Assisted Living and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.6 out of 5 across 68 reviews.
About River Oaks Assisted Living & Memory Care
River Oaks Assisted Living & Memory Care is a small licensed community in Coppell, Texas, with capacity for 5 residents. It provides assisted living and specialized memory care for individuals with cognitive decline.
Families highlight the warm, home-like atmosphere and the attentiveness of staff. Multiple reviewers praised team members by name, particularly Juan and Crystal, for being knowledgeable, patient, and genuinely supportive through care decisions. One family wrote that "the team goes above and beyond to create a welcoming, family-like environment," and the community hosts events like Friendsgiving that bring residents and families together.
The community holds a 4.6 out of 5 Google rating based on 68 reviews. While most accounts reflect positive experiences with staff responsiveness and care quality, at least one family reported a significant access concern that warrants direct clarification before enrolling a loved one.
Types of Care at River Oaks Assisted Living & Memory Care
Assisted LivingMemory Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of River Oaks Assisted Living & Memory Care
4.6overall · 68 ratings combined
4.6★ on Google (68)
funmi akintade
Feb 2026
I met Juan to inquire about the services provided at River Oaks for a couple looking to move. He was very professional and knowledgeable. If you are looking for a place that feels like home away from home, then definitely look at River Oaks.
Elizabeth Knechtly
Feb 2026
Juan is an absolute pleasure to work with. He is so friendly which makes you feel comfortable when talking with him. He is extremely knowledgeable and able to guide me through any questions or concerns I may have which is really important to me. I recommend this community and would feel confident referring anyone looking for a place for their loved one or for themselves!
todd moulton
Dec 2025
I went to see my dad today on Christmas Eve and was denied access to my father. I was told that my sister instructed them not to allow me to see him. I asked if they had an order of protection or anything legal requiring them to deny me access and they said no, but that was their instructions and that I could not see him. My dad is diagnosed with dementia and Parkinson’s. My sister moved him from the assisted living he and my mom had been living for the last seven or eight years. My mom passed a year ago August and my sister who has been estranged from the family for the last four or five years, took advantage of my dad’s memory when mom passed and moved him less than a year ago. It breaks my heart that I’m not allowed to see my own father for Christmas on the word of a family member who is exploiting him. I now have to take legal action on Monday. Please do your due diligence before you trust this place with one of your family members if you care at all for their welfare.
Madeline Red
Nov 2025
I met Lauren and Debra during their OctoberFest event last month and it was a pleasure to join them again to co-host the Friendsgiving celebration at River Oaks Assisted Living & Memory Care. It was truly heartwarming experience. The team at River Oaks goes above and beyond to create a welcoming, family like environment for their residents. The atmosphere during the Friendsgiving was filled with joy, gratitude, and genuine connection. APAH-Carrollton is grateful for the opportunity to partner with such a caring community and look forward to many more events and memories together! Highly recommend Rivers Oaks Assisted Living & Memory Care for families seeking a warm, supportive and uplifting environment for their loved ones!
Frequently Asked Questions
What types of care does River Oaks Assisted Living & Memory Care offer?
River Oaks Assisted Living & Memory Care offers Assisted Living and Memory Care.
Where is River Oaks Assisted Living & Memory Care located?
River Oaks Assisted Living & Memory Care is located at 800 Parkway Blvd in Coppell, Texas.
What do families say about River Oaks Assisted Living & Memory Care?
Families generally describe River Oaks as warm and attentive, with staff members like Juan and Crystal praised for guiding difficult care decisions with patience and professionalism. Community events such as Friendsgiving and OctoberFest are mentioned as creating a family-like atmosphere. However, one very serious complaint describes a family being denied access to a parent amid allegations of exploitation, a concern families should look into directly.
How can families visit River Oaks Assisted Living & Memory Care?
Submit the Request Information form on this page to connect with River Oaks Assisted Living & Memory Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at River Oaks Assisted Living & Memory Care? Claim this listing to update photos, pricing, and details. It's free.
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