Quick Facts
- Medicare quality
- 2.0 of 5 stars
- Medicare certified
- Since 1985
Home Health Compare
MSA | Medical Services of America Home Health & Hospice is a home health agency serving Richlands, Virginia offering Home Health. Families rate it 3.7 out of 5 across 6 reviews.
About MSA | Medical Services of America Home Health & Hospice
MSA | Medical Services of America Home Health & Hospice is a Medicare-certified home health agency serving Richlands, VA and has been Medicare certified since 1985. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.
Medicare rates the quality of patient care at MSA | Medical Services of America Home Health & Hospice 2.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at MSA | Medical Services of America Home Health & Hospice
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3.7overall · 6 ratings combined
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Medicare Quality of Care
MSA | Medical Services of America Home Health & Hospice is a Medicare-certified home health agency (certified since 1985). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency87%US 79%
- Rated their overall care 9 or 10 out of 1088%US 85%
- Care was given in a professional way92%US 89%
- The team communicated well87%US 86%
- The team discussed medicines, pain and home safety80%US 82%
114 completed patient surveys, 30% response rate.
Hospital outcomes
- Discharged to the community77%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)15%US 11%Worse than
How patients did
- Care started within 2 days of referral98%US 94%
- Patients got better at walking or moving around77%US 83%
- Patients got better at getting in and out of bed77%US 83%
- Patients got better at bathing77%US 86%
- Patients' breathing improved78%US 85%
- Patients got better at taking medications correctly82%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations46%US 61%
Service area
MSA | Medical Services of America Home Health & Hospice reports serving 62 ZIP codes, including Bristol, Abingdon, Atkins, Bandy, Bastian, Big Stone Gap, Birchleaf, Blackwater, Bland, Bluefield and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497027. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does MSA | Medical Services of America Home Health & Hospice offer?
MSA | Medical Services of America Home Health & Hospice offers Home Health.
Where is MSA | Medical Services of America Home Health & Hospice located?
MSA | Medical Services of America Home Health & Hospice is located at 1935 Front Street in Richlands, Virginia.
Does Medicare cover care from MSA | Medical Services of America Home Health & Hospice?
Yes. MSA | Medical Services of America Home Health & Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.0 out of 5 stars.
Do I need a referral to use MSA | Medical Services of America Home Health & Hospice?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit MSA | Medical Services of America Home Health & Hospice?
Submit the Request Information form on this page to connect with MSA | Medical Services of America Home Health & Hospice and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at MSA | Medical Services of America Home Health & Hospice? Claim this listing to update photos, pricing, and details. It's free.
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