Sam Stevens
May 2026
Nice place very well kept but some of the staff seemed disrespectful other than that very good place
1 / 2Quick Facts
- Total units
- 60
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 60
- Inspections
- View history (19 citations)
- Therapy services
- On-site physical therapy for residents
CMS Care Compare
What Families Think
Families of residents at Kissito Healthcare - Maple Grove consistently praise the warmth and professionalism of the nursing, therapy, and support staff, describing care that feels personal and attentive even in end-of-life situations. A few reviewers note the facility is clean and well-kept, though one mentioned occasional staff behavior that felt disrespectful.
The Good
- Staff described as caring and genuinely attentive
- Nurses, CNAs, and therapists praised for respectful care
- Facility described as clean and well-kept
- Families felt loved ones' needs were fully met
- Accommodating with family visits, including window visits
The Bad
- One report of some staff seeming disrespectful
AI-generated from reviews and community data.
Kissito Healthcare - Maple Grove is a senior living community in Lebanon, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 10 reviews.
About Kissito Healthcare - Maple Grove
Kissito Healthcare - Maple Grove is a skilled nursing and long-term care facility in Lebanon, Virginia, licensed for 60 residents.
Families consistently praise the attentiveness of the clinical and support staff across all departments. Multiple reviewers highlighted that residents are kept clean, their needs are met promptly, and they're treated with genuine respect and dignity. One family noted the staff's flexibility with visits, even arranging window access when preferred. Residents' experience extends to food quality and daily comfort, one spouse mentioned their husband actually enjoys the meals.
The facility appears to support families through difficult transitions with professionalism and warmth. Reviewers described the atmosphere as caring and noted that visitors are welcomed as valued rather than inconvenient. One family wrote, "we were treated as if we were cherished friends."
Kissito Healthcare - Maple Grove holds a 4.3 out of 5 rating based on 10 family reviews. One reviewer noted that while the facility is well-maintained, experience with individual staff members varied slightly.
Types of Care at Kissito Healthcare - Maple Grove
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Kissito Healthcare - Maple Grove
4.3overall · 10 ratings combined
4.3★ on Google (10)
Darlene Lawson
Oct 2025
They took excellent care of my husband, from Nurses, CNA ,Physical Therapist to kitchen and housekeeping they all treated him with respect and dignity. I highly recommend them.
James Hutton
Sep 2024
Although my sister was there but a few days, the entire staff (pt, nursing, food service, etc. ) were absolutely wonderful in their genuine caring of her. Never was an unkind word spoken and we were treated as if we were cherished friends.
Wanda Jude
Jan 2022
We want to let anyone who is looking for a facility for their loved one that Maple Grove has been wonderful for my mother. She passed away three days ago, due to having so many health issues. The staff at Maple Grove are loving and very professional about caring for the residents. Our entire family felt that we were blessed to find this facility to care for our precious mom.
Amber Fiorini
Jun 2020
I honestly can not say enough good stuff about this place! The staff are amazing and kind! My husband is always clean, taken care of and has all his needs met. I think he is the youngest person there, but they treat him like a peer. Whenever I want to do a window visit, they let me and pull his bed right up to the window. He even likes the food! Thank you Maple Grove and thank you to all the staff that are taking such good care of Jamie! You all are rock stars!!
Government Inspection History
4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Oct 21, 2025Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025
Oct 17, 2024Fire Safety StandardHealth Standard8 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Dispose of garbage and refuse properly.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
May 17, 2022Fire Safety StandardHealth Standard5 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 2, 2022
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2022
Mar 12, 2020Fire Safety StandardHealth Standard5 citations
Properly provide smoke detection systems in areas open to corridors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2020
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2020
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Kissito Healthcare - Maple Grove offer?
Kissito Healthcare - Maple Grove offers Skilled Nursing / Long Term Care.
Where is Kissito Healthcare - Maple Grove located?
Kissito Healthcare - Maple Grove is located at 318 South East Main Street in Lebanon, Virginia.
What do families say about Kissito Healthcare - Maple Grove?
Families of residents at Kissito Healthcare - Maple Grove consistently praise the warmth and professionalism of the nursing, therapy, and support staff, describing care that feels personal and attentive even in end-of-life situations. A few reviewers note the facility is clean and well-kept, though one mentioned occasional staff behavior that felt disrespectful.
How did Kissito Healthcare - Maple Grove do on recent health and safety inspections?
Kissito Healthcare - Maple Grove had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Kissito Healthcare - Maple Grove?
Submit the Request Information form on this page to connect with Kissito Healthcare - Maple Grove and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Kissito Healthcare - Maple Grove? Claim this listing to update photos, pricing, and details. It's free.
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