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MSA | Albemarle Home Care & Hospice

1129 Horseshoe Road

3.4(12 ratings)· Elizabeth City average: 4

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MSA | Albemarle Home Care & Hospice

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 1968
Certification
Medicare certified home health agency since 1968
Operator type
Nonprofit agency serving Elizabeth City, NC
Therapy at home
Physical and occupational therapy delivered in the home

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of this Elizabeth City home health and hospice agency are sharply split. Patients who received physical therapy after surgery or a long rehab stay praise the therapists and office staff, while several families describe poor communication and an unhappy experience with hospice. Google rating is 3.4 from 12 ratings, and Medicare rates patient care 3.0 out of 5 stars.

What reviewers praise

  • Physical therapists praised as caring and knowledgeable
  • Fast start of home PT after knee replacement
  • Office staff and nurses described as kind
  • Offers skilled nursing, physical and occupational therapy at home
  • Medicare certified since 1968

What reviewers flag

  • Several reviewers report poor communication during hospice and end of life care
  • One report of family not notified promptly when a hospice patient died
  • Reviewers describe hospice nurses as cold or uncaring
  • Medicare quality rating is middling at 3.0 out of 5 stars
  • No published pricing

AI-generated from reviews and community data.

MSA | Albemarle Home Care & Hospice is a home health agency serving Elizabeth City, North Carolina offering Home Health. Families rate it 3.4 out of 5 across 12 reviews.

About MSA | Albemarle Home Care & Hospice

MSA | Albemarle Home Care & Hospice is a Medicare-certified home health agency serving Elizabeth City, NC and has been Medicare certified since 1968. Services offered in the home include skilled nursing, physical therapy and occupational therapy. The agency is a nonprofit organization.

Medicare rates the quality of patient care at MSA | Albemarle Home Care & Hospice 3.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.

Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.

Types of Care at MSA | Albemarle Home Care & Hospice

Home Health

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Reviews of MSA | Albemarle Home Care & Hospice

3.4overall · 12 ratings combined

3.4★ on Google (12)

Brittany White

Jul 2026

via Google ↗ · Report

The ladies who work at Albemarle Hospice are phenomenal. We had a difficult time for my Grandma and Albemarle Hospice was there every step of the way. Shout out to Leigha, Kathy, Candice, and Mrs. Hicks. They are a wonderful devoted caring team. Highly recommend.

Ginny White

Apr 2026

via Google ↗ · Report

I was in a Nursing and Rehab Center for almost five years in bed or wheelchair. In just six weeks the team of Physical Therapist had me transferring with a slide board,standing up at the kitchen sink and taking my first steps with a walker. Kory is amazing,couldn't ask for a more knowledgeable therapist. I was treated the best professionally and personally The day Kory told me it was time to be discharged from home therapy and continue at a Outpatient Therapy Center was bitter sweet.

Patricia Nelson

Feb 2026

via Google ↗ · Report

I had knee replacement on Jan 20th. I went home the next day and Albemarle Home Care came to my house to start my PT. Nick & Andria were amazing, caring, understanding and gentle. The staff & nurses in the office were very helpful and kind. I would definitely recommend them.

Carly Hernley

Jan 2026

via Google ↗ · Report

My dad was in hospice and they called to tell me if I wanted to say goodbye I should get there to see him. We left immediately. When I got there he had passed and had been dead for hours before they even called me. The hospice nurse was not even there when we got there. It was such an awful experience. Do not use them.

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By submitting, you're okay with us and MSA | Albemarle Home Care & Hospice reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

MSA | Albemarle Home Care & Hospice is a Medicare-certified home health agency (certified since 1968). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy

What patients say

5.0 / 5 patient survey rating

  • Would definitely recommend the agency87%US 79%
  • Rated their overall care 9 or 10 out of 1091%US 85%
  • Care was given in a professional way92%US 89%
  • The team communicated well92%US 86%
  • The team discussed medicines, pain and home safety82%US 82%

254 completed patient surveys, 37% response rate.

Hospital outcomes

  • Discharged to the community90%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)10%US 11%Same as

How patients did

  • Care started within 2 days of referral99%US 94%
  • Patients got better at walking or moving around84%US 83%
  • Patients got better at getting in and out of bed88%US 83%
  • Patients got better at bathing89%US 86%
  • Patients' breathing improved92%US 85%
  • Patients got better at taking medications correctly84%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations75%US 61%

Service area

MSA | Albemarle Home Care & Hospice reports serving 51 ZIP codes, including Ahoskie, Aulander, Aydlett, Barco, Belvidere, Camden, Cofield, Coinjock, Colerain, Como and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 347017. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does MSA | Albemarle Home Care & Hospice offer?

MSA | Albemarle Home Care & Hospice offers Home Health.

Where is MSA | Albemarle Home Care & Hospice located?

MSA | Albemarle Home Care & Hospice is located at 1129 Horseshoe Road in Elizabeth City, North Carolina.

What do families say about MSA | Albemarle Home Care & Hospice?

MSA | Albemarle Home Care & Hospice carries a 3.4 out of 5 rating from 12 Google reviews. Reviews of this Elizabeth City home health and hospice agency are sharply split. Patients who received physical therapy after surgery or a long rehab stay praise the therapists and office staff, while several families describe poor communication and an unhappy experience with hospice. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from MSA | Albemarle Home Care & Hospice?

Yes. MSA | Albemarle Home Care & Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use MSA | Albemarle Home Care & Hospice?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit MSA | Albemarle Home Care & Hospice?

Submit the Request Information form on this page, or contact MSA | Albemarle Home Care & Hospice directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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