1 / 5CMS Care Compare
Mountain View Healthcare Center draws mixed but largely positive reviews, with families praising the cleanliness, therapy teams, and individual staff members who guided them through rehab and discharge planning. However, a serious complaint about insurance-driven discharge pressure, food quality, and a dangerous delay in emergency care stands out alongside praise, suggesting inconsistent experiences depending on the case.
AI-generated from reviews and community data.
Mountain View Healthcare Center is a senior living community in Mountain View, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 307 reviews.
Mountain View Healthcare Center is a 129-bed skilled nursing and therapy center located in Mountain View, California. The community provides 24-hour skilled nursing care under the supervision of a Medical Director and attending physicians, offering both short-term treatment and long-term care in a tranquil residential setting.
The center's therapy services include physical therapy focused on regaining mobility and independence, occupational therapy to help residents master daily living skills and adapt to their environment, and speech therapy for communication, swallowing, and cognitive abilities. Care plans are coordinated between clinical and therapy teams to meet individual healthcare needs.
Mountain View Healthcare Center is located just blocks from Cuesta Park in the heart of Mountain View, surrounded by quiet, tree-lined streets. The neighborhood offers the temperate year-round climate, green spaces, and peaceful residential character that define Silicon Valley living, providing an ideal setting for rest and healing.
Residents have access to outdoor common areas where they can relax in California sunshine, a bright dining room for gathering with friends, and daily meals prepared fresh on-site. The community offers a structured activities program designed to encourage socialization, movement, creativity, and lifelong learning to keep residents engaged and active.
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Help Me Choose4.6overall · 307 ratings combined
4.6★ on Google (307)
Sabrina Gomez
Jul 2026
Jeannica H was wonderful to work with. She was kind, professional, and genuinely made our entire experience feel smooth and well-supported. Her dedication and positive attitude truly stood out, and I highly recommend her to anyone looking for exceptional care and service.
A Rodriguez
Jul 2026
If I could give this place less than 1 star I would. On the surface, this center seems like it is well maintained. I will admit it is one of the cleanest facilities I have ever seen, and the rooms are spacious and comfortable. Those are the only positives I can say about this place. The staff on the other hand is another story. My mom was admitted here and from the start it seemed like they were trying to push her out of the facility because her insurance had limited coverage. Zero conversations about other options such as paying out of pocket or the fact that my mom would not be ready to go home in a few weeks’ time. The social worker Karla was extremely rude, would talk over me, and had an attitude when I pressed for more information about my mom's release date and switching her insurance. She lied about the insurance process despite my telling her she was misinformed (I was told something entirely different directly from the source). She also tried to lie and say that my mom stated she wanted to go home when that was never said. Karla then went to my mom's room and tried to scold her and was insisting that my mom told her she wanted to go home, which my mom flatly denied. I am not sure if Karla is used to dealing with absentee family members and thought she could lie to me, but I am fully hands on with my mom's care for this very reason! She is also lacking in empathy and seemed to give textbook responses to my questions. Perhaps, she is in the wrong line of work, because medical care does not seem to be a good fit for her. The CNA and nurses also need to work together and practice better communication. The CNA would give my mom an insulin shot an hour before eating, but my mom would not always eat because the food here was absolute garbage. She would ask for an alternative meal and those requests were ignored by the staff. So, my mom would not eat anything and that would cause her blood sugar to drop. The last time this happened they practically killed her. It was about 4am when her roommate alerted staff that my mom was acting incoherent and talking gibberish. Yet not one person called me except my mom almost 4 hours later! I could tell immediately something was wrong. It seemed like the nurse was trying to avoid sending my mom to the ER. My mom was insistent on going to the hospital, but the nurse stated she couldn’t send her when her vitals were stable. Thankfully, the hospital agreed that my mom be admitted right away. When the hospital tried to send her back later that same day, they were told there were no beds available. Within 5 hours’ time the facility had supposedly tested her roommate for an infection, and they effectively kicked my mom out of the room. I was calling the facility to find out why they would not take her back and where did her belongings go to. I was told no one could tell me anything and I could only speak to the director, Jonah. I called the director 5 - 6 times with no reply. I would call the facility back and the receptionist insisted the director was responding to their text messages and that the director would call me back. I eventually got to speak to Jonah and I was told all my mom’s belongings would be packed up. Her things were tossed in bags with an unsecured beverage that leaked all over her things. All in all, this facility was a HUGE disappointment, with careless staff, and very rude case workers. Don’t be fooled by the outer appearances like I was.
Sydnie Ruonavaara
Jul 2026
Please release my mom. She does not need to be there anymore. She had been trying to get in contact with a social worker for almost 2 weeks now when the office is evidently across the hall from her. Please let her go. She has met her goals and will not get better while there, she needs to go home. Thank you for addressing the food issue, quality has improved some. Will change my review if issues are fixed. Please put some love and care into your food. Please check your patients more often or staff appropriately coverage so patient neglect doesn't occur. Please do not gaslight your patients with hipaa claims, you are just choosing not to communicate with a non English speaker. I'm sorry I agreed to put you here mom.
Coy Anteola
May 2026
I recently had the opportunity to experience care at Mountain View Healthcare Center, and it left a strong impression in the best way. The team there creates a welcoming and reassuring atmosphere from the start, which really helps ease any stress or uncertainty. What stood out most was the dedication of the staff. The nurses and caregivers are not only skilled but also incredibly patient and compassionate. They take the time to listen, respond promptly, and make sure each patient feels seen and cared for as an individual. It never felt rushed, everything was handled with intention and professionalism. The facility itself reflects a high standard of care. It’s consistently clean, organized, and designed to be comfortable for patients. Small details, like how well-kept the rooms are and how calm the environment feels, really add to the overall positive experience. I also appreciated how smoothly everything ran. From care coordination to communication, there was a clear effort to keep patients and families informed every step of the way. That level of organization and transparency makes a big difference. Overall, Mountain View Healthcare Center provides a supportive, compassionate, and well-managed environment. It’s a place where you can feel confident that patient care truly comes first.
Vivi Haddad
Apr 2026
My grandmother was admitted to MVHCC for a few weeks following a stroke and a difficult hospital stay. From the very beginning, the transition to MVHCC was incredibly smooth. Even the transportation was arranged for us, which made a stressful situation much easier for our family. The rehabilitation team was excellent, and we were very impressed with the level of care and attention she received throughout her stay. The social services department was especially helpful—Kim stood out with her knowledge and dedication. She guided us through the process and made sure we had everything in place for after discharge. Thanks to her support, we were able to arrange additional help at home, including in-home care through an amazing company called Absolute HomeAid. Overall, we are very grateful for the care, professionalism, and support provided by the entire MVHCC team. It made a big difference during a challenging time for our family.
18 inspection visits in the last three years, 72 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 1, 2026
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 19, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 16, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 16, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2025
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2025
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2025
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2025
Provide emergency officials' contact information.
Severity C of L: potential for minimal harm, widespreadCorrected May 29, 2025
List the names and contact information of those in the facility.
Severity C of L: potential for minimal harm, widespreadCorrected May 29, 2025
Provide primary/alternate means for communication.
Severity C of L: potential for minimal harm, widespreadCorrected May 29, 2025
Keep residents' personal and medical records private and confidential.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 28, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 15, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2024
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity H of L: actual harm, patternFound during a complaint inspectionCorrected Jul 15, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 15, 2024
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 15, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 9, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 9, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 9, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity G of L: actual harm, isolatedCorrected Jun 6, 2021
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 6, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2021
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2021
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2021
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Mountain View Healthcare Center offers Skilled Nursing / Long Term Care.
Mountain View Healthcare Center is located at 2530 Solace Place in Mountain View, California.
Mountain View Healthcare Center draws mixed but largely positive reviews, with families praising the cleanliness, therapy teams, and individual staff members who guided them through rehab and discharge planning. However, a serious complaint about insurance-driven discharge pressure, food quality, and a dangerous delay in emergency care stands out alongside praise, suggesting inconsistent experiences depending on the case.
Mountain View Healthcare Center had 18 government inspection visits in the last three years, with 72 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Mountain View Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Home care agencies serving Mountain View bring help to the house: daily living, companionship, and respite for family caregivers.
