Sheila
Feb 2026
My mother's best friend broke 3 ribs while she was at this place and is now deceased a short time later. Now my aunt is there and I'm very worried after speaking to others about their experiences here.
Mountain Ridge Center
7 Baldwin Street3.9(57 ratings)· Franklin average: 4.1
Part of Genesis HealthCare · 137 communities · 4.1★ average
1 / 6Quick Facts
- Total units
- 86
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 86
- Inspections
- View history (25 citations)
- Veteran support
- Designated We Honor Veterans community partner
- Cognitive safety measures
- Security systems for residents with cognitive deficits
- Stay options
- Offers respite care alongside long-term stays
- Quality recognition
- AHCA Bronze Quality Award winning facility
CMS Care Compare
What Families Think
Mountain Ridge Center is a skilled nursing and rehabilitation facility in Franklin, New Hampshire, known for orthopedic recovery care and short- and long-term stays. Family testimonials describe the facility as clean, with staff described as caring and accessible, and rehabilitation therapy credited with supporting residents' recovery.
The Good
- Staff described as caring and accessible
- Facility noted as clean and well-maintained
- Rehab therapy credited with aiding recovery
- AHCA Bronze Quality Award recognition
- Focus on orthopedic and joint replacement rehab
AI-generated from reviews and community data.
Mountain Ridge Center is a senior living community in Franklin, New Hampshire offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.9 out of 5 across 57 reviews.
About Mountain Ridge Center
Mountain Ridge Center is a skilled nursing facility in Franklin, New Hampshire, offering post-hospital short-term rehabilitation as well as long-term and respite care. The facility accepts Medicare, Medicaid, and most private insurances, with staff dedicated to serving the medical and rehabilitation needs of individuals recovering from illness or injury.
The facility provides orthopedic rehabilitation including joint replacement, injuries, and amputation recovery. Mountain Ridge Center is an AHCA Bronze Quality Award Winner and a We Honor Veterans community partner. The facility includes security systems to aid residents with cognitive deficits.
The care team includes physicians, nurse practitioners, occupational therapists, and rehabilitation specialists focused on continuity of care and quality outcomes. Medical leadership emphasizes population health and reducing hospital readmissions through careful transitions to community care settings.
Family testimonials describe the facility as clean and well-maintained, with staff consistently noted as caring, accessible, and willing to assist residents and their families. Rehabilitation therapy and nursing care have been highlighted as contributing to residents' recovery and improvement during their stays.
Types of Care at Mountain Ridge Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
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Help Me ChooseReviews of Mountain Ridge Center
3.9overall · 57 ratings combined
3.9★ on Google (57)
Jeanine Merrill
Jan 2026
Did the check-in process at the door found our family member easily and he was in good spirits. Nurse was helpful and PT was arriving as we were leaving.
lisa benoit
Apr 2025
My mother is in the skilled unit and loves it. Betty Dukette is her name. Betty loves her room mate and staff. I think the only complaint is staff says be right back but doesn't come back. Staff members are great. Her favorite person is Lna bre I guess they call her big bre
Joyce Truman
Feb 2024
A family friend was admitted to your facility last fall. Upon arrival your staff was very pleasant and helpful, this includes nursing staff, house keepers and dietary. They are always willing to take the time to assist Clayton and the ones who visit him. The facility though an older building has always been clean, not cluttered and other patients appear well cared for. I am impressed on the continued care that is delivered to all your patients
Diana Nowell
Jan 2024
My 90 year old brother is a resident there. The management and staff are very accessible and all my interactions with the staff have been positive. There is a high range of services provided and the residents are very well cared for by the nurses, physical therapists and other attendants and the cleanliness of his room and the common areas is always very good.
Government Inspection History
4 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 20, 2025Health Complaint6 citations
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 5, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Aug 5, 2025
Apr 17, 2025Fire Safety StandardHealth ComplaintHealth Standard8 citations
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected May 27, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected May 20, 2025
Have power receptacles that are properly grounded.
Severity B of L: potential for minimal harm, patternCorrected May 27, 2025
Jun 27, 2024Fire Safety StandardHealth Standard5 citations
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Install corridor and hallway doors that block smoke.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 14, 2024
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 14, 2024
Jun 8, 2023Fire Safety StandardHealth Standard6 citations
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2023
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 27, 2023
Ensure proper usage of power strips and extension cords.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 27, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity B of L: potential for minimal harm, patternCorrected Jul 27, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Mountain Ridge Center offer?
Mountain Ridge Center offers Skilled Nursing / Long Term Care.
Where is Mountain Ridge Center located?
Mountain Ridge Center is located at 7 Baldwin Street in Franklin, New Hampshire.
What do families say about Mountain Ridge Center?
Mountain Ridge Center is a skilled nursing and rehabilitation facility in Franklin, New Hampshire, known for orthopedic recovery care and short- and long-term stays. Family testimonials describe the facility as clean, with staff described as caring and accessible, and rehabilitation therapy credited with supporting residents' recovery.
How did Mountain Ridge Center do on recent health and safety inspections?
Mountain Ridge Center had 4 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Mountain Ridge Center?
Submit the Request Information form on this page to connect with Mountain Ridge Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Mountain Ridge Center? Claim this listing to update photos, pricing, and details. It's free.
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