MyLivingChoice

Mountain Laurel Rehab and Nursing

514 North Main Street

3.8(70 ratings)

Mountain Laurel Rehab and Nursing — photo 11 / 2

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Licensed capacity
Licensed for up to 120 residents

What Families Think

Mountain Laurel Rehab and Nursing is a skilled nursing and long-term care facility in Rural Retreat, Virginia. Reviews are sharply mixed: some families praise friendly staff and a caring leadership team, while several others describe serious lapses in monitoring, communication, and management during rehab stays.

The Good

  • Staff described as friendly and caring by some
  • Leadership team praised as responsive by one reviewer
  • Facility noted as clean with fresh smell
  • Activities Director described as creative and engaged with patients

The Bad

  • Multiple reports of poor communication and unreturned calls
  • One report of a resident left unchecked and unwashed for hours
  • One serious report of delayed hospital transfer with little family follow-up
  • One report of rude, unresponsive management (DON, ADON, Administrator)

AI-generated from reviews and community data.

Mountain Laurel Rehab and Nursing is a senior living community in Rural Retreat, Virginia offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 70 reviews.

About Mountain Laurel Rehab and Nursing

Mountain Laurel Rehab and Nursing is a skilled nursing / long term care community in Rural Retreat, Virginia. The community is licensed for up to 120 residents.

Families rate Mountain Laurel Rehab and Nursing 3.8 out of 5 based on 70 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Mountain Laurel Rehab and Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Mountain Laurel Rehab and Nursing

3.8overall · 70 ratings combined

3.8★ on Google (70)

Mark Medley

May 2026

via Google

My wife was there for rehab and she has dementia and she was very rarely checked on. I never received updates or call backs. They sent her home no info on appointments and found out she had appointments without time to plan for the trip. The RN was rude and was never to be seen. She would lay in bed wet for hours and the nurse would say "she knows there's a button" She has dementia! The RN did not read her chart. They increased her depression medication without consulting me (her power of attorney). Was told she was walking and she was not! Not all staff is bad but the level of disrespect that was shown to me was aweful. The social worker "Shane" won't answer the phone or return calls! All they care about is taking your money until your out then they send you home. I would recommend you don't use this facility for rehab. Not sure about permanent residency but not good for rehab!

Cindy Jones

May 2026

via Google

I’m suprised this place has not been shut down!! I have never seen such a poorly ran facility. The DON, ADON and the Administrator are rude, never return phone calls, and treats their staff awful. I overheard a CNA being treated badly while visiting a friend of mine who is in the facility. I have also made several complaints to the state regarding this facility and the treatment that not only the residents are receiving, but their staff as well. Whoever owns this place really needs to get it together and get rid of the management team at this facility.

Casey Shaffner

May 2026

via Google

The team at Mountain Laurel is AMAZING!! The care that they provide to the residents is great. I Highly Highly recommend them to anyone needing skilled or long term care!! They go above and beyond, the leadership team is awesome and is always there if you need anything!!

Heidi Lyall

May 2026

via Google

Was there today visiting my brother. Staff was extremely friendly, everything was clean and smell was fresh. Excellent facility. Activities Director is very creative and active. The patients love her.

Lindsay Schmidt

Apr 2026

via Google

This facility is negligent and my mother almost died due to their lack of concern. Please make sure you visit your loved ones daily and be involved in their care. She was transferred to the hospital from ML a week and 2 days ago deathly ill and we have only received 1 phone call to tell us that she had been taken to the hospital. No one has called to check on her since. This shows their lack of concern for your loved one.

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Frequently Asked Questions

What types of care does Mountain Laurel Rehab and Nursing offer?

Mountain Laurel Rehab and Nursing offers Skilled Nursing / Long Term Care.

Where is Mountain Laurel Rehab and Nursing located?

Mountain Laurel Rehab and Nursing is located at 514 North Main Street in Rural Retreat, Virginia.

What do families say about Mountain Laurel Rehab and Nursing?

Mountain Laurel Rehab and Nursing is a skilled nursing and long-term care facility in Rural Retreat, Virginia. Reviews are sharply mixed: some families praise friendly staff and a caring leadership team, while several others describe serious lapses in monitoring, communication, and management during rehab stays.

How can families visit Mountain Laurel Rehab and Nursing?

Submit the Request Information form on this page to connect with Mountain Laurel Rehab and Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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