4.1(427 ratings)· Mesa average: 4.2
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Mission Palms Post Acute are sharply split: many families and patients praise the physical and occupational therapy teams and describe caring, attentive staff, while a substantial number of others report serious lapses in basic care, cleanliness, and communication. Google reviewers frequently single out specific therapists and nurses by name for helping them recover quickly, but a recurring set of one- and two-star reviews describes patients left in soiled diapers, missed medications, and unresponsive front desk and nursing staff.
AI-generated from reviews and community data.
Mission Palms Post Acute is a senior living community in Mesa, Arizona offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 427 reviews.
Mission Palms Post Acute is a post-acute rehabilitation and long-term care community located in Mesa, Arizona, right next door to Banner Baywood Hospital, offering convenient access to emergency care when needed.
The community provides 24-hour nursing care for residents under the direction of in-house physicians. Both short-term and long-term rehabilitation programs are offered, tailored to each individual, combining therapeutic approaches with hands-on care aimed at helping guests regain strength and mobility and return home as independent as possible.
Residents and guests are treated like family, with staff working closely each day to help people achieve their rehabilitation goals in a setting intended to be comfortable, safe, and therapeutic.
A monthly activity calendar offers a wide variety of options throughout the day designed to help residents stay active and engaged.
Mission Palms Post Acute has earned a 4-star overall rating from Medicare.gov for the quality of care it delivers.
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Help Me Choose4.1overall · 427 ratings combined
4.1★ on Google (427)
TIffani Williams
Jul 2026
Place is a dump, smells horrible. The floors are disgusting, there’s sheets on the furniture, residents outside in gowns. Why is there no phones in the rooms? Why was mom mil served expired milk? I was shown one side of the building which was nice but she was put on the dirty side room was small and dirty sheets and blankets had stains this place is a JOKE
Don Desmarchais
Jul 2026
I tribally gave Mission Palms a five star rating, shower, since my discharge more than a week ago, I have been waiting for my in- home therapy to begin. This far I have not heard anything from therapy. According to Mission Palms, the referral was sent. I have been calling the office every day and they have yet to return my calls. I am recovering from broken femur surgery and PT is very important. I regret having to revise my rating!
Amber
Jul 2026
The CNA and therapy staff is extremely nice and always on top of everything. The Social Service Director is more concerned about her personal growth than patient, she doesn't answer emails, and her response after letting her know corporate and VA would be contacted was go right ahead. Do not allow them to move your love one to another room with out you packing up everything. I filled out two grievance forms for a total of $280 missing items. Never got any response. The floors in the rooms are not properly cleaned. The records for visitations are kept on paper. Have requested a history records for my father's visitors for court. Never got any response to emails once again. If you think about taking a veteran to Mission Palms I suggest to go elsewhere. The veterans are not appreciated at Mission Palms. Only see Drs in the hallway at Mission Palms never going room to room.
DOC AZ
Jun 2026
This is the only place I would ever go for post acute care rehab! I was there for 6 weeks. The staff was amazing! The therapy was amazing! It was so clean there & Everyone seemed so happy and friendly with each other and with us as patients! Thank you for taking such good care of me and I will always recommend you as my number one choice. ♥️
Musang Comel
Jun 2026
Excellent food. Physical therapy and occupational therapy that will kick your butt. Seanna was very helpful.
7 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 1, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 1, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 1, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 1, 2024
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 1, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 1, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Mission Palms Post Acute offers Skilled Nursing / Long Term Care.
Mission Palms Post Acute has not published its pricing. For context, communities in Mesa that publish rates start around $3,580 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Mission Palms Post Acute is located at 6461 East Baywood Avenue in Mesa, Arizona.
Mission Palms Post Acute carries a 4.1 out of 5 rating from 427 Google reviews. Reviews of Mission Palms Post Acute are sharply split: many families and patients praise the physical and occupational therapy teams and describe caring, attentive staff, while a substantial number of others report serious lapses in basic care, cleanliness, and communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Mission Palms Post Acute had 7 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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