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Mesa Vista Health Center

5756 N Knoll Dr

4(96 ratings)· San Antonio average: 4.3

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Mesa Vista Health Center, photo 11 / 5

Quick Facts

Total units
144
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
144
Memory care caseload
One unit serves about 65-70 residents

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Mesa Vista Health Center is a skilled nursing and long-term care community in San Antonio with a mixed reputation among families. Some reviewers praise the memory care unit staff and administration for compassion and organization, while others report serious lapses in basic care and communication.

What reviewers praise

  • Memory care unit staff described as attentive and professional
  • Administrator and social worker praised for helping families
  • Facility generally described as clean
  • Range of resident activities and programs offered

What reviewers flag

  • One report of infrequent diaper changes and showers
  • One report of ignored call lights and unresponsive staff
  • Multiple mentions of high staff turnover
  • Communication with families described as poor by one reviewer

AI-generated from reviews and community data.

Mesa Vista Health Center is a senior living community in San Antonio, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 96 reviews.

About Mesa Vista Health Center

Mesa Vista Health Center is a skilled nursing and long-term care community in San Antonio, Texas, licensed for up to 144 residents. The facility is Medicare and Medicaid certified and operates as a for-profit corporation. It offers 24-hour staffing, on-site registered nurses, medication management, and private rooms with private bathrooms. Amenities include a restaurant-style dining room, social activities, wheelchair accessibility, housekeeping, laundry service, and an emergency call system.

Reviews of Mesa Vista are sharply divided. Some families praise the facility's appearance and atmosphere, noting that it avoids the institutional feel common in nursing homes and describing staff warmth and attentiveness to activities. However, a significant number of reviewers report serious concerns with staffing levels, communication from management, responsiveness to calls, medication errors, neglect of resident needs, and inadequate monitoring. One reviewer wrote that the facility "will tell you they will do everything for your Loved one and do the exact opposite." These negative accounts cite failures in care coordination, falls, unresponsive nursing stations, and in one case, a death attributed to insufficient monitoring of vital signs.

The facility carries a one-star overall rating from the Centers for Medicare and Medicaid Services.

Types of Care at Mesa Vista Health Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Mesa Vista Health Center

4overall · 96 ratings combined

4★ on Google (96)

John Diaz

May 2026

via Google ↗ · Report

Terrible, terrible, terrible, they leave your family member uncared for and covered in poop

DANETTE MAJETTE

Apr 2026

via Google ↗ · Report

If you care at all for the well-being of your loved one I would not put them in this facility. Besides a few nurses in the memory care I can't remember the Jamaican nurse's name the rest don't care. I just bought my mom home Monday because she was not getting the care she needed and kept having falls. They were waking her up at 5am at one time and leaving her in a wheelchair until late at night without naps, wouldn't assist in feeding her because it was a dignity issue we were told. One of the nurses Jenny took my mom's wig off her head and put it on her head mocking my mom. I could go on and on but I'll save the rest for the state when I report them. Even though it seems they get a visit from the state regularly!!!! If you would like more in depth information about my horrible experiences with this place...please reach out to me.<br>And the owner of the facility please save your automatic response because I've already talked to you about this and nothing changed.

Jorge Vazquez

Jan 2026

via Google ↗ · Report

Very disappointing experience overall.<br><br>Mesa Vista fell far short of expectations as a senior living facility. Communication with families was poor, and it was often difficult to get clear or timely information about my family member that lives there. Concerns were not addressed with the urgency or compassion you would expect.

Jorge Vazquez

Jan 2026

via Google ↗ · Report

Very disappointing experience overall. Mesa Vista fell far short of expectations as a senior living facility. Communication with families was poor, and it was often difficult to get clear or timely information about my family member that lives there. Concerns were not addressed with the urgency or compassion you would expect.

Sasha Vega

Jan 2026

via Google ↗ · Report

The worst senior living place. Our experience is extremely disappointing and stressful. Communication with management is poor from the start—requests went unanswered, and when we did get responses, they were vague or dismissive.

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Government Inspection History

13 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 24, 2026Fire Safety StandardHealth Standard19 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 27, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 27, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 27, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 27, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 27, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2026

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2026

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 27, 2026

Dec 23, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 2, 2026

Dec 3, 2025Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2025

Nov 24, 2025Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 1, 2025

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2025

Aug 29, 2025Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2025

Jun 1, 2025Health Complaint2 citations
  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 2, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 2, 2025

Mar 30, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025

Mar 22, 2025Health Complaint4 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2025

Jan 31, 2025Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 1, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 1, 2025

Dec 20, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 10, 2024

May 13, 2024Health Complaint1 citation
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 14, 2024

Dec 15, 2023Fire Safety StandardHealth Standard9 citations
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

Jul 27, 2023Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Mesa Vista Health Center offer?

Mesa Vista Health Center offers Skilled Nursing / Long Term Care.

How much does Mesa Vista Health Center cost?

Mesa Vista Health Center has not published its pricing. For context, communities in San Antonio that publish rates start around $2,362 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Mesa Vista Health Center located?

Mesa Vista Health Center is located at 5756 N Knoll Dr in San Antonio, Texas.

What do families say about Mesa Vista Health Center?

Mesa Vista Health Center carries a 4.0 out of 5 rating from 96 Google reviews. Mesa Vista Health Center is a skilled nursing and long-term care community in San Antonio with a mixed reputation among families. Some reviewers praise the memory care unit staff and administration for compassion and organization, while others report serious lapses in basic care and communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Mesa Vista Health Center do on recent health and safety inspections?

Mesa Vista Health Center had 13 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Mesa Vista Health Center?

Submit the Request Information form on this page, or contact Mesa Vista Health Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Mesa Vista Health Center? Claim this listing to update photos, pricing, and details. It's free.

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