Marcus Cody
Aug 2026
Great community, very large and open space. Staff are great.
1 / 11CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most Google reviewers praise kind, attentive staff, strong therapy and rehab, and an active calendar of activities. A smaller group report serious problems: call buttons unanswered for 30 minutes or more, cleanliness and odor concerns, medication errors, and turnover in leadership. The CMS overall rating is 2 of 5 stars, well below the 4.6 Google rating.
AI-generated from reviews and community data.
Mesa Springs Healthcare Center is a senior living community in Abilene, Texas offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 145 reviews.
Mesa Springs Healthcare Center is a skilled nursing and long-term care community in Abilene, Texas, licensed for up to 89 residents. All beds are Medicare and Medicaid certified. The facility offers 24-hour staffing, on-site nursing, private rooms and bathrooms, medication management, dietary accommodations, social activities, a restaurant-style dining room, and wheelchair accessibility.
Reviewers' experiences vary significantly. Several families praised the compassionate care, kindness of staff, and welcoming atmosphere, noting that their relatives felt comfortable and well cared for across nursing, therapy, and dietary services. However, other reviewers reported serious concerns including inconsistent cleanliness, delayed response to call buttons taking 30 minutes or more, inadequate supervision of newly admitted residents, and medication management issues. One reviewer wrote, "dirty room, stench of urine immediately after going past offices." The facility carries a CMS overall rating of 2 of 5 stars, though its Google rating is notably higher at 4.6 of 5.
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Help Me Choose4.6overall · 145 ratings combined
4.6★ on Google (145)
Marcus Cody
Aug 2026
Great community, very large and open space. Staff are great.
Deanna Nieves
Jul 2026
Love it! The residents are the best. Would recommend making a move here ❤️
Travis Jones
Jul 2026
Cindy and her team at Mesa are great! They offer a very well-maintained campus with great amenities and top-notch service.
Turner
Jul 2026
Mesa Springs Retirement Village is a beautiful community with a warm, welcoming atmosphere and caring staff who truly make residents feel at home. The campus is well-maintained, offers a variety of engaging activities, and provides residents with opportunities to stay active, social, and independent. You can tell the team genuinely cares about each person and goes above and beyond to create a comfortable, family-like environment. If you’re looking for a retirement community in the Abilene area that values compassion, quality, and community, Mesa Springs Retirement Village is definitely worth visiting.
Nicole Detamore
Jul 2026
Food is terrible for the one provided meal, grass and landscape is mostly dead around the house. Had to have lots of repairs right after my family members moved in. They do enjoy the bingo and socializing with other residents.<br><br>Update: 2026<br>Same issues still continue. “Chef prepared meals” are purchased foods frozen and reheated in food truck. Website says special dietary needs and healthy meals. They are not and there is only one option provided. Landscaped property means mowing when available. Some areas that actually get watered could be considered landscaped. My parents had a pipe burst in their ceiling 1-2 years ago. Once it was finally repaired, they temporarily fixed the ceiling. That is how the ceiling has stayed. Still cracked all the way across in multiple directions, mismatched repair spots and now due to the storm last night, the ceiling leaked water everywhere. House is settling badly all over. Front glass beside door is shattered, but I think it is double pained, so not considered a problem. It is far from peaceful, carefree living. They have had two substantial rent increases. Unfortunately, due to the large influx of people for data centers, you can’t find anything else. So, just go in with your eyes wide open if you choose to live here. They have some wonderful staff that cleans, someone that takes them to stores, occasional events, but bus isn’t really handicapped accessible. Those people are so helpful. They have also made some wonderful friends with other residents and I am so thankful for them.
8 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2026
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity B of L: potential for minimal harm, patternCorrected May 8, 2026
Provide training in compliance and ethics.
Severity B of L: potential for minimal harm, patternCorrected May 8, 2026
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Severity B of L: potential for minimal harm, patternCorrected May 8, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2025
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 1, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 3, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Mesa Springs Healthcare Center offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Mesa Springs Healthcare Center is located at 7171 Buffalo Gap Rd in Abilene, Texas.
Mesa Springs Healthcare Center carries a 4.6 out of 5 rating from 145 Google reviews. A smaller group report serious problems: call buttons unanswered for 30 minutes or more, cleanliness and odor concerns, medication errors, and turnover in leadership. The CMS overall rating is 2 of 5 stars, well below the 4.6 Google rating. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Mesa Springs Healthcare Center had 8 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Mesa Springs Healthcare Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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