1 / 3Reviews of Medway Country Manor are mixed: several families praise the rehab therapists and nursing staff for compassionate, effective care, especially during short-term rehab stays and end-of-life care, while one detailed account describes serious lapses in communication, hygiene, and medication follow-through during a five-week stay. The facility's Google rating sits at 3.0 from 52 reviews, reflecting this split experience.
AI-generated from reviews and community data.
Medway Country Manor Skilled Nursing & Rehab is a senior living community in Medway, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.0 out of 5 across 52 reviews.
Medway Country Manor is a skilled nursing and rehabilitation facility in Medway, Massachusetts, providing personalized care tailored to individual resident needs. The facility serves both short-term transitional rehabilitation patients and those requiring extended nursing care stays.
The community offers an outstanding rehabilitation program led by qualified therapists and comprehensive clinical programs designed to achieve strong outcomes. Care is provided by Tender Touch, with a team described as highly experienced and dedicated to delivering the personalized attention residents expect and deserve.
The facility maintains safety protocols consistent with Department of Health directives and maintains an environment focused on resident comfort and well-being. Administration and the Director of Nursing Service are available to address resident and family questions or concerns at any time.
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Help Me Choose3overall · 52 ratings combined
3★ on Google (52)
Audra Gaul
Jun 2026
The staff and nurses at the Medway Country Manor were wonderful in my mother’s final weeks of life. They were very kind to her and to us. The facility itself could use a facelift, but it was very clean and the room we got was pleasant with a nice big window. I would recommend this facility.
Laura Albro
Apr 2026
My mother had the misfortune of spending five weeks on the 2nd floor at Medway Manor for short term rehab. The PT team was wonderful and I give them five stars. The rest of her time there was so bad that I literally felt the need to check in on her every day. I had to become a project manager to manage her care at this place because of the apathy I encountered almost every time I attempted to advocate for her. -Within the first few days of her stay,, I was shocked to find that the entire upper right side of her face was covered in a wicked bruise. Her right eye was swollen half shut. She had fallen and been sent to the ER overnight, and nobody had told me, her healthcare proxy! When I questioned Candace, who I believe is the floor supervisor, she didn’t seem terribly concerned, and she directed me to a nurse who was in the hallway. When I asked “shouldn’t you be the one talking to him?” she said something to the effect of “It will make more of an impression on him if you speak with him.” When I spoke with the nurse he was vague, and I’m pretty sure he was using a language barrier to pretend he didn’t understand what I was saying. He pointed to something on the computer screen with my mother’s profile that said “self,” which apparently means that she is her own person and can speak for herself, which was clearly not the case. Who entered that erroneous information? Was that actually the reason she was sent solo to the ER? Who knows because I probably would have had to hire a detective to actually find out. -My mother’s privacy curtain was malfunctioning from day one. At one point it was completely gone, but it took several days to replace it. And when it fell down again, there was another delay in repairing it. -My mother arrived from the ER on a Friday. Even though her personal clothing also arrived that day, she was in a dirty johnny until Wednesday, despite her family inquiring where her clothes were. -Shortly after my mother arrived, she got a new roommate who appeared to be there for psychiatric reasons. I truly sympathize and I understand that it’s hard to find placement for people with this challenge, but this woman would stare at my mother in a somewhat menacing way, and she would steal from her on a regular basis. She would walk right past my wheelchair-bound mother and take her things, including wearing one of her sweaters and using her hand cream. My mother was afraid of her. The staff acknowledged that she really shouldn’t be there, but they offered no solutions. After repeated requests for help with this matter, my mother was finally moved to another room for the last week of her stay. -Shortly before my mother’s stay, her doctor had prescribed a dental paste because she had a painful inflamed area in her mouth. It didn’t arrive at M Manor along with her other meds, and when Candace asked if I could go back to the assisted living to get it, I said yes, and brought it back that day. During her 5 weeks stay, I estimate that somebody applied this treatment perhaps 5 times. If I was with my mother when her meds were being given, the dental paste was never included. Whoever was administering meds would have to go searching for the tube of dental paste and I would have to tell them how to administer it. Over and over again….it became a ridiculous quest to have one simple thing done. -Overall, The place was depressing, and apathy permeated almost every staff member. You get off the elevator, walk in and nobody looks up. There were a few small exceptions here and there, including the Activities director and one male nurse, who I only saw once when my mother was moved to the other side of the floor. He went looking for the dental paste and confirmed that it had not been brought over to the other side. He was the only staff member who actually cared and did something about it. I could not wait to get my mother out of there. If my mother ever needs short or long-term care again, I will drive right past this place, which is only a couple of miles from my home, and find somewhere else.
Maria LeVie
Apr 2026
My grandmother was recently at Medway Country Manor after falling multiple times at home. I was so impressed with the care, all the aides care so much. I never had to worry about her while she was there and her rehab was incredible! Samantha the social worker, Kate in rehab, and Candace the second floor nurse were all so helpful about getting my grandmother home and making sure she had services in place. I can’t say enough good things about the staff, the care, and the rehab!
Nick Shea
Apr 2026
I cannot say enough wonderful things about Medway Country Manor Skilled Nursing & Rehabilitation. My dad was there for physical therapy from March 1st through March 21st, and the care he received was truly exceptional. The nursing staff was absolutely amazing—kind, attentive, and genuinely invested in his well-being. They consistently went above and beyond to make sure he was comfortable, safe, and supported throughout his stay. The rehab team was equally outstanding. They were knowledgeable, encouraging, and played a huge role in his progress. Thanks to their dedication, my dad made great strides in his recovery. From start to finish, every staff member we encountered showed compassion and professionalism. It’s clear that this facility truly cares about their patients and families. We are incredibly grateful for the care my dad received and would highly recommend Medway Country Manor to anyone in need of rehabilitation services. ⭐⭐⭐⭐⭐
Brianna Coleman
Mar 2026
A wonderful facility with a dedicated team. The staff go above and beyond to make sure patients feel comfortable and motivated. My family member had a very positive experience here and is now back home and doing well. Thank you to the entire team for your hard work and kindness!
8 inspection visits in the last three years, 81 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Apr 24, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2026
Assist a resident in gaining access to vision and hearing services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Feb 13, 2025
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Feb 13, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Feb 13, 2025
Provide and implement an infection prevention and control program.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Feb 13, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Observe each nurse aide's job performance and give regular training.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Put firmly secured handrails on each side of hallways.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 22, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Have exits that are accessible at all times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2023
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2023
Have an externally vented heating system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2023
Install properly constructed and protected linen or trash chutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Medway Country Manor Skilled Nursing & Rehab offers Skilled Nursing / Long Term Care.
Medway Country Manor Skilled Nursing & Rehab is located at 115 Holliston Street in Medway, Massachusetts.
Reviews of Medway Country Manor are mixed: several families praise the rehab therapists and nursing staff for compassionate, effective care, especially during short-term rehab stays and end-of-life care, while one detailed account describes serious lapses in communication, hygiene, and medication follow-through during a five-week stay. The facility's Google rating sits at 3.0 from 52 reviews, reflecting this split experience.
Medway Country Manor Skilled Nursing & Rehab had 8 government inspection visits in the last three years, with 81 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Medway Country Manor Skilled Nursing & Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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