Anasia
Aug 2026
Horrible scheduling process and extremely frustrating experience.**<br><br>I would not recommend MedQuest based on my experience. Their scheduling process is incredibly disorganized and seems especially inappropriate for a company providing in-home care to medically complex and disabled patients.<br><br>When they first contacted me, I answered, but they wanted to come to my home **that same day with essentially no notice**. I explained that I was having a procedure at the hospital and asked to schedule something in advance because I have frequent medical appointments and a toddler, so I need time to make arrangements. I was told they would call me Monday instead.<br><br>I missed Monday’s call because I was at the hospital. When they called again the next morning, I called back **within five minutes** and was told they had already canceled my referral because they had been trying to reach me for three days and I would need to get a new one. This was particularly frustrating because they had actually spoken to me on the first day. After I finally reached a supervisor, she confirmed that their employee had incorrectly documented our first conversation as a voicemail rather than noting that we had spoken.<br><br>Unfortunately, the scheduling problems continued even after that was corrected. They would not schedule an appointment with me in advance and instead said someone would call. I later received a call during dinner with my toddler, so I texted back with specific times I would be available. I received no response until the next day about 20 minutes before one of those times, when someone asked if they could come in 30 minutes. I was with my toddler and missed the call. I texted them and I again explained that I cannot accommodate last-minute home visits and need advance notice. I received no response.<br><br>That seems to be how MedQuest operates: you don't know when or who will be coming, visits aren't regularly scheduled ahead of time, and calls may come from individual nurses' or therapists' personal numbers. If you don't answer an unknown number at the right moment, you risk missing your visit. In my experience, there has been little consideration for the fact that patients may have medical appointments, procedures, children, caregivers, or other arrangements that make same-day visits impossible.<br><br>For a company working with people who need in-home healthcare, patients should not have to keep their entire week open waiting for an unknown number to call and ask if someone can come over immediately. **At minimum, patients deserve reasonable notice and the ability to schedule appointments in advance.**<br><br>The lack of organization, poor communication, incorrect documentation, and dismissive customer service made an already stressful healthcare situation unnecessarily difficult. I sincerely hope MedQuest improves its scheduling policies and how it communicates with the medically vulnerable patients it is supposed to serve
