MyLivingChoice

Mayfair Manor

3300 Tates Creek Road

3.8(88 ratings)· Lexington average: 4.5

Mayfair Manor, photo 11 / 5

Quick Facts

Total units
98
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
98
Therapy services
On-site physical, occupational, and speech therapy
Stay type
Accepts short-term rehab stays post-hospitalization

What Families Think

Families describe Mayfair Manor as a skilled nursing and rehab facility where staff are frequently praised for compassion, responsiveness, and hands-on therapy support, especially during post-hospitalization stays. However, one detailed account raises concerns about understaffing and slow administrative follow-through, contrasting with the mostly positive experiences shared by others.

The Good

  • Staff repeatedly described as kind and compassionate
  • Facility kept clean according to multiple reviewers
  • Responsive nursing and rehab team, per reviewers
  • Physical, occupational, and speech therapy praised by name
  • Administrator noted as caring and family-focused

The Bad

  • One report of chronic understaffing affecting response times
  • One reviewer described administration as dismissive of grievances
  • Occasional slow call-bell response noted even by a positive reviewer

AI-generated from reviews and community data.

Mayfair Manor is a senior living community in Lexington, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 88 reviews.

About Mayfair Manor

Mayfair Manor is a skilled nursing / long term care community in Lexington, Kentucky. The community is licensed for up to 98 residents.

Families rate Mayfair Manor 3.8 out of 5 based on 88 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Mayfair Manor

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Mayfair Manor

3.8overall · 88 ratings combined

3.8★ on Google (88)

Olive M. Allen

Jun 2026

via Google

My sister-in-law was a resident at Mayfair Manor on two occasions this year. She received therapy and all other services offered at the facility. Her brother and I were pleased with all services, but, most importantly, we loved the staff. The staff are kind and considerate and made my sister-in -law feel special. The staff interacted with her in such a loving manner at a very difficult period in her life. We visited every day for most of the day and they provided comfortable accommodations for us. Thank you, Mayfair.

Kimberly Haurin

Jun 2026

via Google

The nurses, CNAs, and administrative staff treat the residents with patience and compassion. The facility is always clean, and the staff is highly responsive whenever we have questions. The administrator truly cares for the residents and families love her!

Samantha

Jun 2026

via Google

If I could give zero stars I would. I have never experienced a company more unethical, more disloyal to its staff and residents and more self serving than Mayfair Manor. The administration is incredibly dismissive and unhelpful when you try to voice grievances. The facility is chronically understaffed, meaning the hardworking aides are stretched far too thin, leading to neglect and incredibly delayed care. Despite the high costs, the medical oversight and response times are completely unacceptable.Do not be fooled by the location. I strongly urge anyone looking for a rehabilitation center or long-term care facility to look elsewhere in Lexington.

Mona'Lisa Jones

Feb 2026

via Google

would like to thank each and everyone of the carers , nurses , Thearpist, social workers, activity workers and reciptionst . The care you've given her from the 1st day she arrived has been exceptional. Kind, patient, understanding, and encouraging. I will be forever grateful.Mayfair Manor thank you for the patience you showed in caring for her!!

Korinne Callihan

Jan 2026

via Google

SNF and rehab placement post-hospitalization for my dad with Parkinson’s, dementia and heart failure… I went out of my way at the beginning of our placement to tour the facility, meet the staff, make his room as cozy as possible, and be present as much as I could. My first impressions were that it was clean, well laid out, and the staff was exceptional at engaging my family when we arrived. At the same time we came in, they had a gospel choir from a local church singing in the common room and it was wonderfully comforting. Chauncey Mason Burchfield (weekend/night admin) was exceptional in making us feel at home. We were stressed and exhausted from caring for my dad at the hospital and arriving at this new facility full of unknowns, but it felt like we had just come to our favorite auntie’s house - she is that good. Nicole, Mia and Keyatta were the first nursing staff assigned to him and they helped him laugh and settle in, while helping us to feel confident they had his correct med list and were up to speed on what his care needs would be. Carmela and Elizabeth worked through the week and quickly became really special parts of the care team. Tyler, the nurse practitioner, was exceptional at listening to our needs and adjusting medication and care to help meet our goals… Dad sleeping through the night! Chanel, the night nurse was skilled, professional, and engaging. It was always a comfort to see her big smile coming through the door. The physical therapy staff started rehab with dad his first full day there… A Sunday! Justin and Heather met with us and set expectations to be aggressive with rehab and achieve our goals. Abbey, the speech therapist is also great… Worked with dad compassionately and thoroughly to help re-orient him and treated him with dignity and respect even in the face of hospital delirium on top of dementia. Cary and Tyshawn (?) from facilities, met us at the door and explained they were still finishing the arrangements for his room, including applying new paint to some cupboards to make it extra fresh. They also volunteered to bring in dad‘s recliner from my van, set it up and make sure it was working properly. They were present every day, attending to every one of our little needs… We didn’t understand the thermostat, the en suite toilet was running, the chair needed an adjustment… all easy quick fixes with their timely attention. Let me be clear: everything was not perfect and roses. It’s a nursing home - there will be smells from people who are there and can’t care for their own bodily needs. Sometimes it did seem to take a while to have someone come to our room in response to a call bell. But ALL of our concerns - and I really mean all - were addressed promptly, thoroughly, and to our satisfaction. A few times and administrator came in to talk to us about issues we had thought were no big deal, but had been escalated to them due to diligence. It was truly easy to see how much they ALL cared to do the right thing and provide a good experience. The food was fine, some days were better than others…. We supplemented 😊 We just checked out today when my dad was able to come home, so this is as current a review as can be! Today when we left, we said our goodbyes and got hugs from many. Cary and Tyshawn (?) took apart the chair and carried it back out to my van. As we drove away, I was so very, very thankful in my heart for a good experience, safety for my dad and a huge hugely improved outlook for him.

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Government Inspection History

4 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 12, 2026Fire Safety StandardHealth Standard7 citations
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2026

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2026

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 18, 2026

Nov 26, 2024Fire Safety StandardHealth ComplaintHealth Standard5 citations
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 23, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 1, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2025

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2025

Jul 30, 2024Health Complaint9 citations
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 14, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 14, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 24, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 24, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 24, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 24, 2024

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 24, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 24, 2024

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 24, 2024

Jun 24, 2021Fire Safety StandardHealth Standard10 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2021

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2021

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2021

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2021

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2021

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2021

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2021

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Mayfair Manor offer?

Mayfair Manor offers Skilled Nursing / Long Term Care.

Where is Mayfair Manor located?

Mayfair Manor is located at 3300 Tates Creek Road in Lexington, Kentucky.

What do families say about Mayfair Manor?

Families describe Mayfair Manor as a skilled nursing and rehab facility where staff are frequently praised for compassion, responsiveness, and hands-on therapy support, especially during post-hospitalization stays. However, one detailed account raises concerns about understaffing and slow administrative follow-through, contrasting with the mostly positive experiences shared by others.

How did Mayfair Manor do on recent health and safety inspections?

Mayfair Manor had 4 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Mayfair Manor?

Submit the Request Information form on this page to connect with Mayfair Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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