Sharicka Garrett
Dec 2025
Lisa West was an excellent and very consistent OT. She was always sweet and on time. She was patient with my aunt. Her attitude and work ethic is top tier. We truly enjoyed her presence.
Frankfort Regional Healthcare at Home
2041 Creative Dr Ste 2504.5(8 ratings)· Lexington average: 4.5
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Quick Facts
- Medicare quality
- 4.5 of 5 stars
- Medicare certified
- Since 1985
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families receiving home health services generally praise the nurses, CNAs, occupational therapists and physical therapists who cared for them, often naming individual staff members as especially attentive and professional. However, one reviewer described a serious conflict with a physical therapist over insurance coverage and communication, alleging dishonesty and false accusations.
What reviewers praise
- Nurses and CNAs praised as fantastic and professional
- Occupational therapist described as patient and consistent
- Staff called sweet, helpful, and on time
- Multiple reviewers name specific caregivers they'd request again
What reviewers flag
- One report of a therapist misrepresenting insurance coverage and lying
- One reviewer felt falsely accused and unheard by staff
AI-generated from reviews and community data.
Frankfort Regional Healthcare at Home is a senior living community in Lexington, Kentucky offering Independent Living. Families rate it 4.5 out of 5 across 8 reviews.
About Frankfort Regional Healthcare at Home
Frankfort Regional Healthcare at Home is a Medicare-certified home health agency serving clients in Lexington, Kentucky. Since 1985, the agency has provided skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits to help patients remain at home.
The agency holds a 4.5-star quality rating from CMS, reflecting its performance across Medicare home health measures. As a proprietary provider, Frankfort Regional Healthcare at Home delivers care tailored to individual client needs through its range of therapeutic and nursing services.
Types of Care at Frankfort Regional Healthcare at Home
Home HealthIndependent Living
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Help Me ChooseReviews of Frankfort Regional Healthcare at Home
4.5overall · 8 ratings combined
4.5★ on Google (8)
Betty Polsgrove
Mar 2025
Staff lie and don’t fulfill promises or even listen to you especially physical therapy. Falsely accuse you of things you did not do. They were my home health care agency last fall & did the same things during that time also. Stated both times I didn’t know what my referral said & was going to refer me to another home healthcare company and I tried to tell her they didn’t do anymore home health care and my insurance company as well as calling the place confirmed I was starting the correct information. This therapist seems to me she has let her license go to her head & she knows more than the doctor knows and how my body feels to me. Also she seems to know more about what my insurance company covers even if I have the coverage for this year with me and tried to show this to the therapist what it says in my policy about home health. Since there wasn’t star ratings to give this agency a minus 10 rating, I used the lowest star you have, but I don’t recommend this agency to anyone!!!
Jeff Brown
Jul 2023
Fantastic services. Miss Sharita the RN who took care of me, was extremely nice and professional. Will definitely use again if needed.
Tc Ct
Jan 2022
So nice and helpful I've spoken with 2 nurses and they was fantastic thank you
Janice Bradberry
Oct 2017
Brookdale is by far the best home health care I have ever received. This includes the RN, CNA and the OT and PT. Thanks, Shanti, Aneesah, Lisa and Chrisea!
Medicare Quality of Care
Frankfort Regional Healthcare at Home is a Medicare-certified home health agency (certified since 1985). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency80%US 79%
- Rated their overall care 9 or 10 out of 1090%US 85%
- Care was given in a professional way92%US 89%
- The team communicated well90%US 86%
- The team discussed medicines, pain and home safety86%US 82%
201 completed patient surveys, 23% response rate.
Hospital outcomes
- Discharged to the community83%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)8%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around95%US 83%
- Patients got better at getting in and out of bed96%US 83%
- Patients got better at bathing96%US 86%
- Patients' breathing improved96%US 85%
- Patients got better at taking medications correctly94%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations75%US 61%
Service area
Frankfort Regional Healthcare at Home reports serving 27 ZIP codes, including Lexington, Frankfort, Carlisle, Corinth, Georgetown, Lawrenceburg, Nicholasville, Paris, Sadieville, Stamping Ground and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 187129. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Frankfort Regional Healthcare at Home offer?
Frankfort Regional Healthcare at Home offers Home Health and Independent Living.
How much does Frankfort Regional Healthcare at Home cost?
Frankfort Regional Healthcare at Home has not published its pricing. For context, communities in Lexington that publish rates start around $5,150 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Frankfort Regional Healthcare at Home located?
Frankfort Regional Healthcare at Home is located at 2041 Creative Dr Ste 250 in Lexington, Kentucky.
What do families say about Frankfort Regional Healthcare at Home?
Frankfort Regional Healthcare at Home carries a 4.5 out of 5 rating from 8 Google reviews. Families receiving home health services generally praise the nurses, CNAs, occupational therapists and physical therapists who cared for them, often naming individual staff members as especially attentive and professional. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Frankfort Regional Healthcare at Home?
Yes. Frankfort Regional Healthcare at Home is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.
Do I need a referral to use Frankfort Regional Healthcare at Home?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Frankfort Regional Healthcare at Home?
Submit the Request Information form on this page, or contact Frankfort Regional Healthcare at Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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