Maxim Healthcare Fayetteville, NC Regional Office is a home health agency serving clients in North Carolina who need skilled nursing and medical care in their homes.
Reviewers describe markedly different experiences with the agency. Several report that staff provided compassionate, professional care, with one noting that initial concerns about in-home care were quickly relieved by the team's professionalism. Others consistently raise concerns about reliability and communication, with some mentioning staff no-shows without notification and difficulty reaching the office for updates. Experiences with customer service and responsiveness have been mixed, with some families reporting prompt assistance and others noting communication challenges.
The agency appears to attract and retain nursing staff; one reviewer noted working with them for over six months with flexibility around scheduling and family needs. The office staff receive both praise for their efforts to support patients and staff, and criticism regarding responsiveness to family inquiries.