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Marshall Manor West

207 W Merritt St

3.8(53 ratings)· Marshall average: 3.9

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Marshall Manor West, photo 11 / 2

Quick Facts

Total units
118
Medicare rating
3 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
118

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Marshall Manor West is a skilled nursing and long-term care community in Marshall, Texas, with mixed reviews from families. Some praise attentive staff and feel their loved ones are treated well, while others report serious concerns about understaffing, care lapses, and difficulty reaching administration.

What reviewers praise

  • Caretaker specifically praised by name
  • Some families feel loved ones treated well
  • One reviewer says community holds high standards

What reviewers flag

  • Multiple reports of understaffing affecting care quality
  • One report of hospice patient left unattended and unmedicated
  • One report of unresponsive business office
  • One report of unprofessional front desk conduct
  • One report of lost or stolen personal belongings

AI-generated from reviews and community data.

Marshall Manor West is a senior living community in Marshall, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 53 reviews.

About Marshall Manor West

Marshall Manor West is a skilled nursing and long-term care community in Marshall, Texas, licensed for up to 118 residents. All beds are certified for Medicare and Medicaid. The facility is operated by a hospital district and includes 24-hour staffing with on-site nurses, private rooms and bathrooms, a restaurant-style dining room, medication management, housekeeping and laundry services, an emergency call system, security, wheelchair accessibility, and social activities and gathering spaces.

The community holds a three-star rating from the Centers for Medicare and Medicaid Services. Reviews are mixed, with some families noting that staff members are caring and that residents are treated well, while others describe concerns about responsiveness to families, medication administration, and staffing levels. One reviewer noted that "when I was here, they were doing their best" despite understaffing challenges.

Types of Care at Marshall Manor West

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of Marshall Manor West

3.8overall · 53 ratings combined

3.8★ on Google (53)

Maryanne T Sammes

May 2026

via Google ↗ · Report

I still love this place and they hold high standards. Unfortunately, we are in a crisis with our medical personnel being burnt out and understaffed to meet corporate greed for profit. When I was here, they were so dearly understaffed . Those who were there were doing their best

K S (KittenFosterMom)

Jun 2022

via Google ↗ · Report

I can't say anything about the facility but my mom was in their care for about 2 months before she passed. She was on hospice care and one of the nurses refused to administer my mom her medication when she was writhing in pain. They also let her stay in her biological mess after she soiled herself. Lastly, getting Alma in the business office to answer an email or call you back is about the equivalent of pulling teeth. I should have never left my mom there.

Shiree Hicks

Mar 2021

via Google ↗ · Report

Lost my Granny's clothes, and her snuggle was stolen.👀🙄. Caretaker George was AWESOME👍👍👍😁🙌🙌🙌🙌🙌☺️

Kelly D

Feb 2021

via Google ↗ · Report

It seems nice enough. The main thing is, they are nice to my Mother and treat her well.

Jerrie L Roy

Nov 2017

via Google ↗ · Report

I did not like this place. Nursing home to place my mother.I had appointment at 2:00 pm. I went to room and woman was on phone-hateful to me. Looked for woman I made appt with. She was working on copier. Women at second station were cursing and talking bad about others. No one came to front desk where I was waiting. At 15 of 3:00 pm I left.

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Government Inspection History

5 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 4, 2026Fire Safety StandardHealth Standard16 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity G of L: actual harm, isolatedCorrected Feb 5, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2026

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2026

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2026

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2026

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2026

  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadNo revisit needed

Oct 22, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 23, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 23, 2025

Nov 6, 2024Fire Safety StandardHealth Standard11 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 14, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 14, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadDeficient, Provider has no plan of correction

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity B of L: potential for minimal harm, patternCorrected Nov 14, 2024

Jul 31, 2024Health Complaint3 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024

Sep 27, 2023Fire Safety StandardHealth Standard7 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadDeficient, Provider has no plan of correction

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Marshall Manor West offer?

Marshall Manor West offers Skilled Nursing / Long Term Care.

Where is Marshall Manor West located?

Marshall Manor West is located at 207 W Merritt St in Marshall, Texas.

What do families say about Marshall Manor West?

Marshall Manor West carries a 3.8 out of 5 rating from 53 Google reviews. Marshall Manor West is a skilled nursing and long-term care community in Marshall, Texas, with mixed reviews from families. Some praise attentive staff and feel their loved ones are treated well, while others report serious concerns about understaffing, care lapses, and difficulty reaching administration. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Marshall Manor West do on recent health and safety inspections?

Marshall Manor West had 5 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Marshall Manor West?

Submit the Request Information form on this page, or contact Marshall Manor West directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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