Lexi Gloria
Jun 2026
My grandfather lived at Maranatha Village for nearly 20 years. In April 2026, after a hospital stay, he was transferred to the skilled nursing facility on campus, where he received hospice care until he passed away on April 30.<br><br>Our family was disappointed with what we felt was the level of care he received during his final days. What happened after his passing was even more frustrating.<br><br>Just two days after he died, my 88-year-old grandmother received a bill for approximately $3,400. From everything I have been able to determine, the facility had not yet billed his insurance before billing her directly. Since then, I have repeatedly requested an itemized bill so the claim could be properly submitted. Despite multiple emails and phone calls, I have been unable to obtain the documentation needed.<br><br>When I finally spoke with a staff member named Jessica, instead of helping resolve the issue, I was told my grandmother had said my grandfather didn’t have insurance. That is simply not true. He did have insurance, and I was promised a follow-up email that never came.<br><br>Because Maranatha has continued to ignore my requests and has failed to resolve this issue, I have filed a complaint with the Better Business Bureau and am pursuing additional avenues to ensure this matter is properly investigated.<br><br>Losing a loved one is difficult enough without having to fight for transparency and answers. I hope no other family has to experience what ours has.
