Karen
Mar 2026
Terrible food. If you don't eat in the dining room, but eat in your room your food will usually be cold.
The Maples Health & Rehabilitation
610 West Sunset Street
3.8(74 ratings)
1 / 5Quick Facts
- Therapy services
- On-site physical, occupational, and speech therapy
- Room type
- Private rooms with private showers for all residents
What Families Think
Reviews of The Maples paint a mixed picture: many families praise the physical and occupational therapy team and describe staff as caring, while others report serious concerns about staffing levels, slow response to call buttons, food quality, and a handful of troubling allegations about neglect. Overall Google rating sits at 3.8 from 74 reviews, reflecting this split experience.
The Good
- Physical and occupational therapy team praised as exceptional
- Many reviewers describe staff as caring and compassionate
- Facility repeatedly described as clean and well-maintained
- Private rooms with showers for all residents
The Bad
- Multiple reports of understaffing and slow call-button response times
- Numerous complaints about poor food quality and cold meals
- Several serious reports of neglect or rough handling by staff
- No published pricing information available
AI-generated from reviews and community data.
About The Maples Health & Rehabilitation
The Maples Health & Rehabilitation is a skilled nursing facility in Springfield, Missouri offering both short-term rehabilitation and long-term care services. The community provides private rooms with showers for all residents, along with therapeutic services including physical therapy, occupational therapy, and speech therapy.
Daily life centers around resident comfort and independence. A registered dietitian develops appetizing menus to create a home-like dining environment, supported by a large communal dining space and a full kitchen and bathroom designed to help residents transition back home. Day spaces for both short-term and long-term care residents are conveniently located on each hall.
The community features an enclosed outdoor courtyard with a gazebo and concrete walking path for outdoor recreation. The facility's main entry includes a fireplace, contributing to the warm atmosphere throughout the residence.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.8overall · 74 ratings combined
3.8★ on Google (74)
tlock1964
Feb 2026
I have family there for Rehab, I have to say it's the worse food I've ever seen put out. If your a diabetic don't go as they give your everything with HIGH carbs. They say eggs your way but you only get scrambled no cook there knows how to poach a egg. For a sweetener they give you Pink Saccharin only. No liquid creamers only powder packets. They don't have anything that is sugar free or zero sugar. Now some of the staff are great so that's why I gave 2 stars. Shared rooms have 1 TV for both residents and both have a remote to the TV just stupid. Adding a bit more breakfast usually comes in around 9:30 to 10 am lunch comes in 2 hours later that's not enough time for insulin to do it's job so they come in before lunch and check glucose hell yeah it's gonna be HIGH breakfast should arrive between 7 and 8 am to allow the insulin to work. Oh and then if your out of the room for any reason they send you a tray of what ever they want which is usually a carb loaded meal.
Karen
Feb 2026
I have visited this community many times to visit in the last few years. The staff is pleasant, cordial, and professional. The overall community is beautiful and well maintained.
FOSTER TV LLC
Jan 2026
I wanted to share my recent experience at The Maples, particularly as it relates to the 5-star reviews I’ve come across. My brother-in-law stayed there for rehabilitation after a lengthy hospital stay, and while there were some positive aspects, I believe it's important to provide a balanced perspective. First and foremost, I must commend the physical therapy team. They were truly exceptional, and my brother-in-law made significant progress thanks to their dedication and expertise. However, my concerns primarily lie with the nursing staff and overall care. On the first night, we encountered a nurse who admitted she had no prior experience with feeding tubes. While I understand that everyone has to start somewhere, this lack of experience raised concerns about the level of care being provided. Additionally, we faced delays in medication delivery. For instance, it took seven hours to receive necessary pain medication because of delays in ordering from Arkansas. This was distressing, especially in urgent situations. Moreover, for two weeks, he was not offered a shower, and the overall bedside manner of some staff members left much to be desired. Communication seemed lacking, as questions often had to be repeated multiple times before receiving a response. Meal delivery also fell short, with trays sometimes not arriving at all. I believe that constructive feedback is vital for improvement, and I hope this message provides some insight into our experience. While there are certainly strengths at The Maples, there are also areas that need attention to ensure that all patients receive the high standard of care they deserve. For more on my investigative report tune in to FTVN on Roku and Apple TV only on the Foster TV Network.
SNUGGLEBEAR
Jun 2025
One of the best facilities in the southwest of Missouri. Definitely a great place to have a love one brought to.
Frequently Asked Questions
What types of care does The Maples Health & Rehabilitation offer?
The Maples Health & Rehabilitation offers Skilled Nursing / Long Term Care.
Where is The Maples Health & Rehabilitation located?
The Maples Health & Rehabilitation is located at 610 West Sunset Street in Springfield, Missouri.
What do families say about The Maples Health & Rehabilitation?
Reviews of The Maples paint a mixed picture: many families praise the physical and occupational therapy team and describe staff as caring, while others report serious concerns about staffing levels, slow response to call buttons, food quality, and a handful of troubling allegations about neglect. Overall Google rating sits at 3.8 from 74 reviews, reflecting this split experience.
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