Karen
Mar 2026
Terrible food. If you don't eat in the dining room, but eat in your room your food will usually be cold.
1 / 5Quick Facts
- Medicare rating
- 4 of 5
- Ownership
- For profit, Individual
- Certified beds
- 120
- Inspections
- View history (32 citations)
- Therapy services
- On-site physical, occupational, and speech therapy
- Room type
- Private rooms with private showers for all residents
CMS Care Compare
What Families Think
Reviews of The Maples paint a mixed picture: many families praise the physical and occupational therapy team and describe staff as caring, while others report serious concerns about staffing levels, slow response to call buttons, food quality, and a handful of troubling allegations about neglect. Overall Google rating sits at 3.8 from 74 reviews, reflecting this split experience.
The Good
- Physical and occupational therapy team praised as exceptional
- Many reviewers describe staff as caring and compassionate
- Facility repeatedly described as clean and well-maintained
- Private rooms with showers for all residents
The Bad
- Multiple reports of understaffing and slow call-button response times
- Numerous complaints about poor food quality and cold meals
- Several serious reports of neglect or rough handling by staff
- No published pricing information available
AI-generated from reviews and community data.
The Maples Health & Rehabilitation is a senior living community in Springfield, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.8 out of 5 across 74 reviews.
About The Maples Health & Rehabilitation
The Maples Health & Rehabilitation is a skilled nursing facility in Springfield, Missouri offering both short-term rehabilitation and long-term care services. The community provides private rooms with showers for all residents, along with therapeutic services including physical therapy, occupational therapy, and speech therapy.
Daily life centers around resident comfort and independence. A registered dietitian develops appetizing menus to create a home-like dining environment, supported by a large communal dining space and a full kitchen and bathroom designed to help residents transition back home. Day spaces for both short-term and long-term care residents are conveniently located on each hall.
The community features an enclosed outdoor courtyard with a gazebo and concrete walking path for outdoor recreation. The facility's main entry includes a fireplace, contributing to the warm atmosphere throughout the residence.
Types of Care at The Maples Health & Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Kitchen
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of The Maples Health & Rehabilitation
3.8overall · 74 ratings combined
3.8★ on Google (74)
tlock1964
Feb 2026
I have family there for Rehab, I have to say it's the worse food I've ever seen put out. If your a diabetic don't go as they give your everything with HIGH carbs. They say eggs your way but you only get scrambled no cook there knows how to poach a egg. For a sweetener they give you Pink Saccharin only. No liquid creamers only powder packets. They don't have anything that is sugar free or zero sugar. Now some of the staff are great so that's why I gave 2 stars. Shared rooms have 1 TV for both residents and both have a remote to the TV just stupid. Adding a bit more breakfast usually comes in around 9:30 to 10 am lunch comes in 2 hours later that's not enough time for insulin to do it's job so they come in before lunch and check glucose hell yeah it's gonna be HIGH breakfast should arrive between 7 and 8 am to allow the insulin to work. Oh and then if your out of the room for any reason they send you a tray of what ever they want which is usually a carb loaded meal.
Karen
Feb 2026
I have visited this community many times to visit in the last few years. The staff is pleasant, cordial, and professional. The overall community is beautiful and well maintained.
FOSTER TV LLC
Jan 2026
I wanted to share my recent experience at The Maples, particularly as it relates to the 5-star reviews I’ve come across. My brother-in-law stayed there for rehabilitation after a lengthy hospital stay, and while there were some positive aspects, I believe it's important to provide a balanced perspective. First and foremost, I must commend the physical therapy team. They were truly exceptional, and my brother-in-law made significant progress thanks to their dedication and expertise. However, my concerns primarily lie with the nursing staff and overall care. On the first night, we encountered a nurse who admitted she had no prior experience with feeding tubes. While I understand that everyone has to start somewhere, this lack of experience raised concerns about the level of care being provided. Additionally, we faced delays in medication delivery. For instance, it took seven hours to receive necessary pain medication because of delays in ordering from Arkansas. This was distressing, especially in urgent situations. Moreover, for two weeks, he was not offered a shower, and the overall bedside manner of some staff members left much to be desired. Communication seemed lacking, as questions often had to be repeated multiple times before receiving a response. Meal delivery also fell short, with trays sometimes not arriving at all. I believe that constructive feedback is vital for improvement, and I hope this message provides some insight into our experience. While there are certainly strengths at The Maples, there are also areas that need attention to ensure that all patients receive the high standard of care they deserve. For more on my investigative report tune in to FTVN on Roku and Apple TV only on the Foster TV Network.
SNUGGLEBEAR
Jun 2025
One of the best facilities in the southwest of Missouri. Definitely a great place to have a love one brought to.
Government Inspection History
6 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 7, 2025Fire Safety StandardHealth Standard12 citations
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 29, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 29, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 29, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 29, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2025
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Dec 18, 2024Health Complaint1 citation
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Oct 4, 2024Health Complaint1 citation
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 8, 2024
Feb 5, 2024Health Complaint1 citation
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2024
Jun 23, 2023Fire Safety StandardHealth Standard11 citations
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Aug 7, 2023
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2023
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 7, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 7, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 7, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2023
Feb 19, 2020Fire Safety StandardHealth Standard6 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2020
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2020
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2020
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2020
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2020
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Maples Health & Rehabilitation offer?
The Maples Health & Rehabilitation offers Skilled Nursing / Long Term Care.
How much does The Maples Health & Rehabilitation cost?
The Maples Health & Rehabilitation has not published its pricing. For context, communities in Springfield that publish rates start around $3,501 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is The Maples Health & Rehabilitation located?
The Maples Health & Rehabilitation is located at 610 West Sunset Street in Springfield, Missouri.
What do families say about The Maples Health & Rehabilitation?
Reviews of The Maples paint a mixed picture: many families praise the physical and occupational therapy team and describe staff as caring, while others report serious concerns about staffing levels, slow response to call buttons, food quality, and a handful of troubling allegations about neglect. Overall Google rating sits at 3.8 from 74 reviews, reflecting this split experience.
How did The Maples Health & Rehabilitation do on recent health and safety inspections?
The Maples Health & Rehabilitation had 6 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Maples Health & Rehabilitation?
Submit the Request Information form on this page to connect with The Maples Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Maples Health & Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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