MyLivingChoice

Birch Pointe Health And Rehabilitation

3705 S Jefferson Ave

3.1(90 ratings)· Springfield average: 4.1

Birch Pointe Health And Rehabilitation, photo 11 / 5

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Rehab services
Physical, occupational, and speech therapy on-site
Care settings offered
Short-term rehab, respite, and long-term care
State oversight
One reviewer cites active state negligence investigation

What Families Think

Reviews of Birch Pointe are sharply divided: many families praise the physical, occupational, and speech therapy teams and describe specific staff as compassionate, while a large number of other reviewers report serious concerns about understaffing, slow response times, medication errors, and neglect. The facility itself is frequently described as clean and attractive, but care consistency appears to vary widely depending on shift and department.

The Good

  • Therapy department (PT/OT/speech) praised repeatedly
  • Many reviewers call staff caring and compassionate
  • Facility described as clean, bright, and well-kept
  • Individual nurses and aides singled out by name for great care
  • Whirlpool shower room and bistro noted as nice touches

The Bad

  • Numerous reports of slow response to call lights, sometimes over an hour
  • Multiple accounts of medication errors or missed doses
  • Several reviewers describe chronic understaffing affecting care quality
  • Multiple complaints about rude or disrespectful staff toward residents
  • One report of state investigation for negligence
  • Several billing complaints about surprise or repeated charges after discharge

AI-generated from reviews and community data.

Birch Pointe Health And Rehabilitation is a senior living community in Springfield, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.1 out of 5 across 90 reviews.

About Birch Pointe Health And Rehabilitation

Birch Pointe Health and Rehabilitation is a skilled nursing community in Springfield, Missouri, offering care for both short-term rehabilitation residents and long-term care residents in a supportive, home-like setting.

Accommodations include comfortable rooms with showers, and each hall features day space designated for both long-term and short-term residents for added convenience. A kitchen and bathroom area is also available to help residents practice daily living skills as they transition back to home.

Clinical services include physical therapy, occupational therapy, and speech therapy, with care tailored to meet each individual's needs. The community's kitchen staff prepares appetizing menus designed to reinforce a warm, welcoming, home-like atmosphere.

The team at Birch Pointe emphasizes a caring, professional approach, aiming to enhance residents' quality of life through attentive, respectful support.

Types of Care at Birch Pointe Health And Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Kitchen
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Birch Pointe Health And Rehabilitation

3.1overall · 90 ratings combined

3.1★ on Google (90)

Kim

May 2026

via Google

Had my mom there for a week. Worst mistake of my life.

Kevin G

Feb 2026

via Google

Terrible leadership.It's absolutely horrific the type of treatment.Those who cannot help themselves receive

Tiffany Odem

Jan 2026

via Google

Beautiful facility. Smells clean and well lit inside. The staff goes above and beyond.

John Deragowski

Jan 2026

via Google

Birch point has been a wonderful group to work with Bethany A is very knowledgeable and kind to the patients and staff!

Nolin

Dec 2025

via Google

It was heart warming and very caring. The staff was very nice, and we had events that were a lot of fun!

Request information

Ask about availability, pricing, or a tour. Your details go only to Birch Pointe Health And Rehabilitation, never sold or shared.

Government Inspection History

6 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 13, 2025Fire Safety StandardHealth Standard10 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 30, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 30, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 30, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2025

Aug 22, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 2, 2024

Jul 12, 2024Health Complaint1 citation
  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 26, 2024

Dec 1, 2023Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 15, 2024

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 15, 2024

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

Aug 1, 2023Health Complaint3 citations
  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 14, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 14, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 14, 2023

Jun 2, 2021Fire Safety StandardHealth Standard14 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2021

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2021

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2021

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2021

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2021

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2021

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2021

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2021

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2021

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2021

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2021

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Birch Pointe Health And Rehabilitation offer?

Birch Pointe Health And Rehabilitation offers Skilled Nursing / Long Term Care.

How much does Birch Pointe Health And Rehabilitation cost?

Birch Pointe Health And Rehabilitation has not published its pricing. For context, communities in Springfield that publish rates start around $3,501 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Birch Pointe Health And Rehabilitation located?

Birch Pointe Health And Rehabilitation is located at 3705 S Jefferson Ave in Springfield, Missouri.

What do families say about Birch Pointe Health And Rehabilitation?

Reviews of Birch Pointe are sharply divided: many families praise the physical, occupational, and speech therapy teams and describe specific staff as compassionate, while a large number of other reviewers report serious concerns about understaffing, slow response times, medication errors, and neglect. The facility itself is frequently described as clean and attractive, but care consistency appears to vary widely depending on shift and department.

How did Birch Pointe Health And Rehabilitation do on recent health and safety inspections?

Birch Pointe Health And Rehabilitation had 6 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Birch Pointe Health And Rehabilitation?

Submit the Request Information form on this page to connect with Birch Pointe Health And Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Birch Pointe Health And Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Springfield.

Prefer to stay home?

Home care agencies serving Springfield bring help to the house: daily living, companionship, and respite for family caregivers.