Kim
May 2026
Had my mom there for a week. Worst mistake of my life.
Birch Pointe Health And Rehabilitation
3705 S Jefferson Ave
3.1(90 ratings)· Springfield average: 3.9
1 / 5Quick Facts
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 120
- Rehab services
- Physical, occupational, and speech therapy on-site
- Care settings offered
- Short-term rehab, respite, and long-term care
- State oversight
- One reviewer cites active state negligence investigation
CMS Care Compare
What Families Think
Reviews of Birch Pointe are sharply divided: many families praise the physical, occupational, and speech therapy teams and describe specific staff as compassionate, while a large number of other reviewers report serious concerns about understaffing, slow response times, medication errors, and neglect. The facility itself is frequently described as clean and attractive, but care consistency appears to vary widely depending on shift and department.
The Good
- Therapy department (PT/OT/speech) praised repeatedly
- Many reviewers call staff caring and compassionate
- Facility described as clean, bright, and well-kept
- Individual nurses and aides singled out by name for great care
- Whirlpool shower room and bistro noted as nice touches
The Bad
- Numerous reports of slow response to call lights, sometimes over an hour
- Multiple accounts of medication errors or missed doses
- Several reviewers describe chronic understaffing affecting care quality
- Multiple complaints about rude or disrespectful staff toward residents
- One report of state investigation for negligence
- Several billing complaints about surprise or repeated charges after discharge
AI-generated from reviews and community data.
About Birch Pointe Health And Rehabilitation
Birch Pointe Health and Rehabilitation is a skilled nursing community in Springfield, Missouri, offering care for both short-term rehabilitation residents and long-term care residents in a supportive, home-like setting.
Accommodations include comfortable rooms with showers, and each hall features day space designated for both long-term and short-term residents for added convenience. A kitchen and bathroom area is also available to help residents practice daily living skills as they transition back to home.
Clinical services include physical therapy, occupational therapy, and speech therapy, with care tailored to meet each individual's needs. The community's kitchen staff prepares appetizing menus designed to reinforce a warm, welcoming, home-like atmosphere.
The team at Birch Pointe emphasizes a caring, professional approach, aiming to enhance residents' quality of life through attentive, respectful support.
Types of Care
Skilled Nursing / Long Term Care
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.
Help Me ChooseReviews
3.1overall · 90 ratings combined
3.1★ on Google (90)
Kevin G
Feb 2026
Terrible leadership.It's absolutely horrific the type of treatment.Those who cannot help themselves receive
Tiffany Odem
Jan 2026
Beautiful facility. Smells clean and well lit inside. The staff goes above and beyond.
John Deragowski
Jan 2026
Birch point has been a wonderful group to work with Bethany A is very knowledgeable and kind to the patients and staff!
Nolin
Dec 2025
It was heart warming and very caring. The staff was very nice, and we had events that were a lot of fun!
Frequently Asked Questions
What types of care does Birch Pointe Health And Rehabilitation offer?
Birch Pointe Health And Rehabilitation offers Skilled Nursing / Long Term Care.
Where is Birch Pointe Health And Rehabilitation located?
Birch Pointe Health And Rehabilitation is located at 3705 S Jefferson Ave in Springfield, Missouri.
What do families say about Birch Pointe Health And Rehabilitation?
Reviews of Birch Pointe are sharply divided: many families praise the physical, occupational, and speech therapy teams and describe specific staff as compassionate, while a large number of other reviewers report serious concerns about understaffing, slow response times, medication errors, and neglect. The facility itself is frequently described as clean and attractive, but care consistency appears to vary widely depending on shift and department.
Work at Birch Pointe Health And Rehabilitation? Claim this listing to update photos, pricing, and details — it's free.
Nearby Communities
Other senior living options within 25 miles of Springfield.
The Montclair Senior Living
Springfield, Missouri
4.7(180)
Assisted LivingIndependent LivingMemory Care
Sunterra Springs Springfield
Springfield, Missouri
4.3(176)
Skilled Nursing / Long Term Care
Spring Valley Health and Rehabilitation Center
Springfield, Missouri
2.6(123)
Skilled Nursing / Long Term Care
From $10,380/moThe Neighborhoods at Quail Creek
Springfield, Missouri
3.1(121)
Assisted LivingAt-Home CareMemory Care+1 more
From $2,400/moThe Cambridge Senior Living
Springfield, Missouri
4.5(119)
Assisted LivingAt-Home CareIndependent Living+3 more
Magnolia Square Nursing
Springfield, Missouri
4.3(110)
Skilled Nursing / Long Term Care