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MacGregor Downs Health Center

2910 Macgregor Downs Road

3.4(56 ratings)· Greenville average: 4.4

MacGregor Downs Health Center, photo 11 / 6

Quick Facts

Total units
152
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
152

What Families Think

There isn't enough detailed review content available to describe specific family experiences at Macgregor Downs Health Center By Harborview. The community holds a 3.5 out of 5 rating from 55 Google reviews, but no individual reviewer comments were provided to draw on.

The Good

  • 3.5 out of 5 average rating from 55 Google reviews
  • Offers skilled nursing and long-term care services

The Bad

  • No individual reviewer comments available to assess care quality
  • No published pricing information
  • No amenities information listed

AI-generated from reviews and community data.

MacGregor Downs Health Center is a senior living community in Greenville, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.4 out of 5 across 56 reviews.

About MacGregor Downs Health Center

Macgregor Downs Health Center By Harborview is a skilled nursing / long term care community in Greenville, North Carolina. The community is licensed for up to 152 residents.

Families rate Macgregor Downs Health Center By Harborview 3.5 out of 5 based on 55 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at MacGregor Downs Health Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of MacGregor Downs Health Center

3.4overall · 56 ratings combined

3.4★ on Google (56)

Jennifer D

Jun 2026

via Google

They almost killed my mom. She was only there for 8 days and caught blood clots, sepsis, c diff and no electrolytes. I voiced my concern and it was ignored. Thank God I took my mom out of there. Even doctors at the hospital and the new rehab hospital, we're shocked when I mentioned them. They were also lazy. Attitudes when my mom needed changing. She had a stroke and couldn't do for herself. They didn't give her half of her meds... She's a diabetic and no meds for a week. Y'all should be shut down

Tonya

Apr 2026

via Google

Gwen Moore deserves recognition for her dedication and professionalism, especially when it comes to supporting families through complex billing issues. During a recent situation with my family, what could have easily been dismissed or delayed was instead handled with urgency and precision. Gwen took the time to thoroughly review the account, explain each charge in detail, and correct discrepancies that others had overlooked. She followed up consistently, kept communication clear, and ensured we felt informed and supported every step of the way. That level of ownership is something you don’t always see. While some may misinterpret her direct and structured communication style, it’s clear that she is focused, detail-oriented, and committed to doing things the right way. In a space where errors can directly impact families, her diligence, accountability, and willingness to address issues head-on are critical strengths—not shortcomings. She sets a standard that prioritizes accuracy, transparency, and resolution. For leadership, I would strongly encourage taking a closer look at the value Gwen brings beyond surface-level perceptions. New leaders often challenge existing norms, and that can sometimes be uncomfortable, but it’s also where growth happens. Gwen demonstrates initiative, follow-through, and a clear commitment to improving processes and outcomes. Investing in her development, supporting her approach, and recognizing her contributions will not only strengthen your team but also elevate the experience for the families you serve. She is truly an asset whose impact should be acknowledged and nurtured.

Niya Bryant

Feb 2026

via Google

Y’all should be a shame of how yall neglect peoples parents and grandparents that you get paid to look after & take care of . My grandma passed in y’all’s care yesterday & it didn’t sit well with me at all . Yall are extremely lazy & very rude to family while visiting , especially those who are concerned & in questioning about things that are being done properly considering loved ones . My grandma had bed sores from the bottom of her back down to her middle part of her thighs do to sitting in her urine & poop for hours and hours without being changed , cleaned properly or rotated! We made multiple complaints through out her 6 month stay & nothing changed at all !!! She couldn’t see to eat her food people wouldn’t even take the time out to feed her being that she was legally blind ! Please do not take your people here , made her long term resident without us even requesting , all she needed was 3 weeks of rehab & they messed my grandmother up !! Y'all let her sit in a bed all day for 6 months deteriorate like she was a piece of garbage! It’s okay god said touch not his anointed to each & every person who treated my grandma like that good luck on life .

Lisa Pase

Jan 2026

via Google

My mom went there in order to regain her strength and get BETTER. Within a week of her being there, so started showing signs of dementia. She didn't have dementia, her calcuim levels were so high that she didn't know who her family was. The PT and OT did very minimal to help my mom. I would go visit and my mom would be sitting in the hallway in a wheelchair. She was always so weak she couldn't even walk with assistance to the bathroom and that is what PT and OT is for. My mother entered this facility in April 2025 and died 2 months later. She could have lived longer had she had the assistance she was paying for, however, I worked and lived nearly 2 hours away so I trusted this facility to do there part at nearly $9K a month. We had family, she had her brothers and sisters that checked on her and her healthcare POA. But I lost my mom, and I will never get her back. She drove herself to the hospital never to return home. When she was sent back to the hospital for the second time from this facility, and the hospitalist spoke with me and I knew that it was a matter of days or maybe a few weeks. When we went to get her stuff out of her room, it was gone. Her cell phone, clothes and shoes were missing and someone was already in her room that was still being paid for by my mom's insurance. So, before you send your love one there, please check out other places, outside of Greenville, NC. I would have taken my mom to Chapel Hill with me but she didn't want to leave Greenville because she thought she would get better. Advocate for your loved ones, especially when they are not thinking clear. Be as present as possible and keep an eye on there belongings ALWAYS.

Dennis Teel

Sep 2025

via Google

This will be my second review of MacGregor Downs. My family member spent 75 days there and our family members went everyday. Most days, a family member was there at least 12 or more hours a day. We know the place well. MacGregor Downs is by far the best rehab center in our area. Yes, there are improvements that can be made, but you will find that in any facility. The outside grounds are impeccably maintained. You get a warm feeling as you enter the property. Upon entering the building, you get an even better feeling as the front desk workers give you such a warm welcoming, especially Sharon. Once you begin walking the halls you will quickly see the building is dated and needs some upgrades. Sometimes it is as simple as a fresh coat of paint with brighter and lighter colors. We did experience some bumps along the way, but our overall experience was outstanding. The Crown Jewels of this facility is the staff. We had the most awesome nurses and nursing assistants. Most give 100% each day. They may seem short staffed at times but these workers try to meet every need of their patients and those of the family. Our family member was probably often difficult to handle, but they met his needs with great competence, compassion and patience. Nurses Adeana, Deja, and Alicia were great nurses as well as some others. Nursing Assistants Trinity and Gracie, along with some others, met my dad’s needs with such gentleness, while always maintaining his dignity. They also treated him and other family members with utmost respect. Each would often ask if we need anything. Daily, they would go above and beyond the call of duty. Lastly, the speech and physical therapists were the best you could ever find. Meredith provided our family member with the speech services fit for a king. She closely observed him and would identify other health concerns that needed attention. She was the first to identify the possible onset of pneumonia. Therefore, he received immediate treatment. Marsha and Kelsey were excellent therapists. They could motivate my dad to complete therapy even when he wasn’t feeling his best. They never gave up nor did they lower their expectations. The progress he made was amazing. Kelsey went above and beyond when she shared concern about a possible UTI. Because of her diligence, dad was able to be tested and treatment was begun. At no time did any employee state “it is not my job,”. They were always quick to point us in the right direction. As we prepared to exit, Jenny, our social worker, offered the best advice and worked tirelessly to make sure we had a smooth discharge. Patrick, the director, had a desire to make our experience the best and once advocated to get a much needed medication refilled when the process seemed to have stalled. Our family will be forever grateful for the hospital liaison, Amanda and in- take nurse Samantha. Both of these workers met our initial needs and reassured us that our family member would be well taken care of at MacGregor Downs. Again, the staff is what makes this the best rehab place around. In a way, we hated to leave as they had become more like the dearest of family. I highly recommend without reservation.

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Government Inspection History

5 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 30, 2026Health ComplaintHealth Standard3 citations
  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2026

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2026

Feb 13, 2025Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternCorrected Mar 13, 2025

Aug 2, 2024Health Complaint2 citations
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 19, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 19, 2024

Dec 22, 2023Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 24, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 24, 2024

  • Have power receptacles that are properly grounded.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2024

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2024

  • Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity B of L: potential for minimal harm, patternCorrected Jan 24, 2024

May 14, 2021Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does MacGregor Downs Health Center offer?

MacGregor Downs Health Center offers Skilled Nursing / Long Term Care.

Where is MacGregor Downs Health Center located?

MacGregor Downs Health Center is located at 2910 Macgregor Downs Road in Greenville, North Carolina.

What do families say about MacGregor Downs Health Center?

There isn't enough detailed review content available to describe specific family experiences at Macgregor Downs Health Center By Harborview. The community holds a 3.5 out of 5 rating from 55 Google reviews, but no individual reviewer comments were provided to draw on.

How did MacGregor Downs Health Center do on recent health and safety inspections?

MacGregor Downs Health Center had 5 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit MacGregor Downs Health Center?

Submit the Request Information form on this page to connect with MacGregor Downs Health Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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