Southbay
Jun 2026
I do not recommend this convalescent hospital at all. Completely unprofessional and often rude to the patients and their family members. They have poor communication and if you try to call or speak to someone regarding issues, they have excuses and are quite defensive. A lot of times, I was told that the correct person that I need to speak with is either not at work that day and or in a meeting and they would need to take a message and they would call me back, but I have yet to receive any calls back from them regarding my family member. The staff there seem poorly trained and don’t know what’s happening with the patients. I’ve been told by my family member that they don’t always come right away and clean you up if you urinate and or defecate on yourself and leave you sitting in it until they decide to help you. The social service department is not helpful whatsoever and refuses to work with patients family members. They never send you paperwork that you requested, if your belongings gets lost and or stolen from you, the refuse to accept that they are responsible and will not replace them even if they were inventoried. They will not let you bring your family member any outside food that they might like, even though the staff brings their lunches into the facility and or let the staff leave the facility for lunch and could possibly bring Covid-19 back to the convalescent hospital. They will not allow you to bring new clothing for your family member due to Covid-19??? They do not allow visitors since March of 2020 yet the staff is able to come in and out freely? How are they regulating that? Why cant they come up with some sort of plan so that their patients are able to visit with family and or friends safely? Couldn’t they do temperature checks for visitors and or social distancing in one of their many courtyards? While still following CDC guidelines??? Don’t they realize that their patients need human interaction with their family and or friends to maintain healthy mental well-being? Do they even care? Do they listen to their patients complaints and or concerns?!? I don’t think so, they brush them off and or lie to the patients and say they are working on it. The food here is absolutely atrocious and wouldn’t even feed it to my dog. My family member never knows what they are eating because they purée it. The don’t seem to concerned about their patients needs and or family members needs. They neglect their patients mental health as well as physical health. A lot of the nurses seem irritated that they have to do their jobs and or help the patients. They get angry if you ask them questions or need reassurance. It seems to me that they are in the wrong profession and definitely shouldn’t be in the health care industry. Please think twice about bringing your family members here and please do extensive research before hand. If they seem unwilling to answer your questions now and or give you any information now, imagine what it would be like once your family member is in the facility. In my opinion the entire staff needs to be replaced with caring, informed, compassionate people who actually like helping people and their families. *******Update******* as of March 3 2026 This incompetent facility contacted a assisted living facility without my knowledge or permission and without my family members knowledge or permission and moved them out of their facility, THAT they had been living at for 17years in a SKILLED Nursing facility and moved them to a assisted living!!!! ABSOLUTELY RIDICULOUS!!! My family member is currently in the hospital for the last 3 weeks fighting for their life, Because Los Palos AKA White Point entire administration and the Social Worker dept decided to get rid of a resident who clearly cannot live in a assisted living situation. My family member is a diabetic and doesn’t know how to check and or administer insulin themself. And was sent to the hospital. 3 months of absolute hell this facility has cause my entire family!!! Please rethink about coming here or sending a loved one here.
