Emmanuel Sally
Mar 2026
I want to start by saying that the front-end staff at this facility have generally been kind, caring, and supportive toward my mother. There are individuals here who clearly show compassion, and that has meant a lot to our family. However, my experience on the clinical and administrative side has been concerning. There was a recent incident involving my mother that resulted in her being transferred to a mental health hospital. As her Power of Attorney, I was actively involved, available, and even on my way to the facility within minutes to help de-escalate the situation. Despite this, the decision to transfer was made quickly without coordination or meaningful communication with me. Since then, I have struggled to receive clear answers or consistent communication from nursing staff and leadership, including individuals such as David Williams and Stephanie White. I have also not received any direct communication or clarity from the attending physicians, including Dr. Patel and Dr. Brisbois, which is concerning given the seriousness of the situation. While I understand that healthcare environments can be complex and fast-moving, communication and collaboration with family—especially when a Power of Attorney is involved—should be a priority, not an afterthought. I am currently working through proper channels to better understand what occurred and to ensure that my mother’s care plan, rights, and support system are fully respected moving forward. I truly hope the facility takes this as an opportunity to improve communication and coordination with families, because there are good people here—but the system around them needs to be stronger.
