Justin Kearney
Jul 2026
I am looking into reporting these issues to the appropriate agencies because this level of neglect should not be ignored. I am beyond disgusted by the level of neglect and lack of basic human decency my mother has experienced at this rehabilitation facility. No patient — especially an elderly person depending on staff for care — should ever be treated this way. My mother has repeatedly been left sitting in her own feces and urine for HOURS despite staff being notified multiple times. This was not a one-time accident or an isolated incident. We spoke directly with staff and voiced serious concerns about her being ignored when she needed to be changed and cleaned. Shockingly, the EXACT SAME ISSUE happened again the very same day after we complained. At one point, she was left waiting so long for assistance that she urinated on herself FOUR separate times before anyone properly helped her. Imagine the humiliation, discomfort, and emotional distress that causes a vulnerable patient. It is degrading and inhumane. The neglect does not stop there. She has struggled to even get something as basic as water. Patients should never feel thirsty and helpless because staff cannot be bothered to respond to the call button for hours on end. To make matters worse, my mother gave a staff member $5 to buy her a soda from the vending machine that cost $2.40, and only received 40 cents back. Whether intentional or careless, taking advantage of elderly patients — even in small amounts — is unacceptable and speaks volumes about the culture of this facility. This place advertises rehabilitation and care, but what we have witnessed is neglect, indifference, lack of dignity, and complete failure to meet even the most basic standards of patient care. Families trust facilities like this to protect and care for their loved ones when they cannot be there every second. Instead, we have watched my mother be ignored, humiliated, and neglected. If you are considering placing a loved one here, think very carefully. No family should have to wonder whether their loved one is sitting in soiled clothing begging for help while staff ignore them. If they do this to someone coherent and able to speak, just imagine what happens to patients who are unable to communicate.
