4.4(90 ratings)· Lillington average: 4.2
1 / 6CMS Care Compare
AI-generated from reviews and community data.
Lillington Health & Rehab is a senior living community in Lillington, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.4 out of 5 across 90 reviews.
Lillington Health and Rehabilitation Center is a skilled nursing and rehabilitation facility in Lillington, North Carolina, offering short-term inpatient recovery programs for patients following surgery, illness, or injury.
The center provides customized therapy programs available up to seven days a week for 2-3 hours per day, tailored to each patient's individual needs. Services include recovery support following knee and hip surgeries, stroke and heart attack rehabilitation, and care for patients dealing with falls or respiratory illness. The facility features state-of-the-art therapy equipment and a dedicated gym with the latest advancements in therapy technology.
The care team includes physicians, nursing staff, and therapists employed directly by the center rather than contractors. Patients and families can track daily progress through a Personal Report Card system. The center emphasizes a culture of personalized attention and exceptional care designed to help patients feel comfortable, heard, and supported throughout their recovery.
The facility is located near Campbell University on Route 421 and offers a comfortable environment with an inviting dining room featuring restaurant-style dining where chefs prepare meals according to patient preferences. The center has been focused on caring for residents for over 50 years.
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Help Me Choose4.4overall · 90 ratings combined
4.4★ on Google (90)
kiana mitchell
Jul 2026
Great experience with an exceptional staff. I came in after a severe car accident, and the nurses and nurse director were incredibly attentive, compassionate, and friendly throughout my care. Their professionalism and kindness made a difficult situation much easier, and I’m truly grateful for the support I received.
Alex
Jul 2026
This assisted living home truly feels like family. The teamwork among the staff is evident every day, and everyone works together to make sure the residents receive the best possible care. From the administration DON/nursing & therapy. You can tell the caregivers genuinely love what they do and treat each resident with kindness, patience, and respect. It’s comforting to know there are people who go above and beyond to create a warm, caring environment. I highly recommend this community to anyone looking for a place where compassion and teamwork come first.
Avery Dixon
Apr 2026
I’m writing this review to share our experience with this long-term care facility, where a family friend is currently staying. This was not our first choice, but after being reassured during the tour that it was a lovely place and that he would be well cared for, we decided to move forward..especially given the convenience of the location for our family. Unfortunately, that decision has been disappointing. During my visit, I observed multiple staff members walking around or gathered at desks, some appearing disengaged and focused on their mobile phones, while call lights outside patient rooms went unanswered. I remained in his room for 45 minutes, intentionally waiting to see if assistance would arrive. No one responded to his call light during that time, which is simply unacceptable. It also appeared that he had been left in the same gown for at least two days. It wasn’t until two staff members came in with his clean laundry that I was finally able to get someone’s attention and request assistance. When I raised these concerns with his nurse, she brought in the director. That interaction was particularly discouraging. Rather than addressing the situation with professionalism or urgency, I felt dismissed, as though my observations were being exaggerated. The conversation lacked empathy and accountability, and no meaningful resolution was offered. I do want to acknowledge that the staff member who handles appointments was kind, attentive, and professional. That interaction stood in stark contrast to the rest of our experience and was genuinely appreciated. Overall, I am deeply concerned about the level of care, responsiveness, and professionalism at this facility. Based on what I’ve witnessed, I cannot confidently say that residents are receiving the attention and respect they deserve.
Jasmine Lewis
Apr 2026
I’ve had a great experience with Lillington Health and Rehabilitation Center. The staff is attentive, compassionate, and truly cares about the residents. There’s a strong focus on providing quality care and excellent customer service. Communication is consistent, and any concerns are handled quickly and professionally. It’s clear the team takes pride in what they do. Highly recommend!
Marilyn Dukes
Mar 2026
The review is more about a particular staff member and not just the facility itself. I have come in over the last few weeks to visit my family member and have had the opportunity to meet a few of the nurses/cna's. If you know anything about long term care, you know it takes a good set of people to work there and you may get some good ones and you may not. I met this nurse named Ericka, she said I could call her cookie (I hope I spelled her name right), and she is the epitome of what a nurse should be. Her spirit is bright, she is full of smiles, and welcoming and her southern ways is so inviting. You can tell she loves what she does not just there for money. Just to watch her with her patients in passing (not just my family), I saw how blessed this facility is to have her. If needed, my family would choose this place again simply to have our family under her care. She talks to the family like we are her own and she gives her best to her patients (you can see it when she is giving care). I hope this facility takes the time to recognize her for how good she is because she really stands out.
6 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 5, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 20, 2025
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2025
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2025
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2025
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2025
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Jun 20, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Sep 11, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 24, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedCorrected Mar 26, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedCorrected Mar 26, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Lillington Health & Rehab offers Skilled Nursing / Long Term Care.
Lillington Health & Rehab is located at 1995 East Cornelius Harnett Boulevard in Lillington, North Carolina.
Lillington Health & Rehab had 6 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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