MyLivingChoice

Liliha Healthcare Center

1814 Liliha Street

3.9(20 ratings)· Honolulu average: 4.5

Liliha Healthcare Center, photo 1

Quick Facts

Total units
92
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
92
Room Setup
Dorm-style rooms with four residents each
Discharge Policy
Discharge may occur once insurance benefits exhausted

What Families Think

Liliha Healthcare Center is a skilled nursing facility in Honolulu with a mixed reputation: while one longtime family found staff willing to work with them, most reviews describe serious concerns about staffing levels, hygiene, and how residents are cared for during their stay. Several reviewers reported declines in residents' mobility and toileting ability after admission, and describe communication and discharge practices as troubling.

The Good

  • Staff willing to work with families over time
  • A few nurses praised for genuine compassion
  • Long-term residents have stayed there for years

The Bad

  • Multiple reports of neglect affecting bathing and toileting
  • Reports of severe understaffing relative to resident needs
  • Dorm-style rooms house up to four residents together
  • Complaints about discharge once insurance coverage is exhausted
  • One report of rough handling and unsanitary conditions

AI-generated from reviews and community data.

Liliha Healthcare Center is a senior living community in Honolulu, Hawaii offering Skilled Nursing / Long Term Care. Families rate it 3.9 out of 5 across 20 reviews.

About Liliha Healthcare Center

Liliha Healthcare Center is a skilled nursing / long term care community in Honolulu, Hawaii. The community is licensed for up to 92 residents.

Families rate Liliha Healthcare Center 3.9 out of 5 based on 20 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Liliha Healthcare Center

Skilled Nursing / Long Term Care

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Reviews of Liliha Healthcare Center

3.9overall · 20 ratings combined

3.9★ on Google (20)

Marshall Rieth

Dec 2024

via Google

My brother has vascular dementia and was admitted in October due to a broken arm and was there until December 10th. When he went in, he could stand on his own, used the toilet and was able to walk. After his release, he had not been properly bathed, he had a foul stench, he no longer uses the toilet and can hardly stand on his own. I have been able to retrain him to some extent but he no longer tries to use the toilet. This is the second time he was there with similar results. The speed of his decline was slow until going in to LHCC and since out, he is able to relearn somethings. I really do not think the staff was negligent but that they are grossly understaffed for the capacity. The goal was to prepare him to be able to function at home like before but not bathing him properly and not training him to use the toilet seem to be a problem. Also, his arem was healed up and the doctor said it should be weight bearing but he still avoids using his left arm. This is an issue that they should have addressed while there before releasing him home.

Flyonalynn John

Jul 2024

via Google

One star for the couple nurses that tried and understood my aunt's situation. For the rest no star for social services and all the other service... if you plan on putting your loved one here please rethink it. One their beds only available to people on longterm insurance, once your loved ones insurance is exhausted they will discharge even with no place to go, without wound completely healing without family knowing how to inject Insulin they dont care. With constant update of phone numbers they claim they have been trying yo reach us that is because they did not update the phone number given. On top of that the whole time stayed and every visit next patients who wants to take a walk or get up I witness nurses puting them back into bed sounding annoyed and irritated which to me it isnt right.

asmleong

Aug 2023

via Google

My mother has been staying there for a few years. It is actually not as bad as some other reviews. The staff are willing to work with me most of the time. If you look at some other nursing facilities reviews; they all have good and bad reviews. Nowadays nursing homes and hospitals are all short staff. I heard a lot of other bad things happening in other hospitals and facilities including private living assisted living.

Patrice Driver

Jun 2023

via Google

Horrific. They put forth an effort to keep people long term , rather than helping them improve their health.. No care or consideration for the patient. They'll contact family members with lies and misinformation trying to keep control of patients, their money, their lives. Dorm style with 4 to a room. I had 4 roommates die in a short period of time. They have more deaths than normal nursing homes. This is no place you want a loved one.

Letitia MH

Aug 2022

via Google

Extremely abusive towards residents!! I did my clinically here for KCC (before switching to a completely different educator) this place was the utmost worst. It stunk- real bad- even in the nurses locker room. Everything was completely dirty and covered in#2. The nurses were horrible & ** ripped** out one lady's dentures during lunch. She was screaming and crying, they shut her in her room with no food to eat. I reported this incident among others to my school and was fully reimbursed. Proceeded my education with CTCC in Kalihi, clinicals at CCOH are(highly recommended). Be very cautious of admiring anyone here. Only residents with consistent visitors get adequate treatment.

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Government Inspection History

4 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 9, 2025Health Complaint5 citations
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 24, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 24, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2025

Jan 31, 2025Fire Safety StandardHealth ComplaintHealth Standard13 citations
  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2025

Jan 26, 2024Fire Safety StandardHealth Standard10 citations
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2024

Feb 14, 2023Fire Safety StandardHealth Standard28 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedCorrected Apr 7, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity G of L: actual harm, isolatedCorrected Apr 14, 2023

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2023

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2023

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2023

  • Establish an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023

  • Establish staff and initial training requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity C of L: potential for minimal harm, widespreadCorrected May 5, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Liliha Healthcare Center offer?

Liliha Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Liliha Healthcare Center located?

Liliha Healthcare Center is located at 1814 Liliha Street in Honolulu, Hawaii.

What do families say about Liliha Healthcare Center?

Liliha Healthcare Center is a skilled nursing facility in Honolulu with a mixed reputation: while one longtime family found staff willing to work with them, most reviews describe serious concerns about staffing levels, hygiene, and how residents are cared for during their stay. Several reviewers reported declines in residents' mobility and toileting ability after admission, and describe communication and discharge practices as troubling.

How did Liliha Healthcare Center do on recent health and safety inspections?

Liliha Healthcare Center had 4 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Liliha Healthcare Center?

Submit the Request Information form on this page to connect with Liliha Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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