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Life Care Center Of The North Shore

111 Birch Street

4(143 ratings)

Life Care Center Of The North Shore, photo 11 / 5

Quick Facts

Total units
123
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
123
Nearby hospital
4 miles from North Shore Medical Center
Distance to Boston
13 miles from downtown Boston
Therapy services
In-house team of therapists and nurses

What Families Think

Reviews for this Lynn skilled nursing and rehab facility are sharply mixed, with some families praising attentive, communicative staff and rehabilitation support, while others report serious lapses in basic care, hygiene, and medical monitoring. The facility's 4.0 average from 143 Google reviews masks a pattern of both strongly positive and alarming negative experiences.

The Good

  • Praised for communicative, responsive staff by several families
  • Music therapy program supports resident quality of life
  • In-house nurses and therapists build individualized care plans
  • One reviewer confidently recommends facility for rehab care

The Bad

  • One report of severe clinical neglect leading to hospitalization
  • Multiple reports of slow or ignored call-button response
  • One report of prolonged soiled diapers raising hygiene concerns
  • Several reviewers cite inconsistent care quality over time

AI-generated from reviews and community data.

Life Care Center Of The North Shore is a senior living community in Lynn, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 143 reviews.

About Life Care Center Of The North Shore

Life Care Center of the North Shore is a skilled nursing home and rehabilitation facility located in Lynn, Massachusetts. The community provides 24/7 skilled nursing care and inpatient rehabilitation services delivered by an in-house team of therapists and nurses who create individualized care plans focused on each resident's goals and needs.

The facility emphasizes helping patients and residents reach their maximum level of independence through therapeutic services and enrichment activities. A notable program is the community's thriving music therapy program, which contributes to residents' quality of life.

Situated within 4 miles of North Shore Medical Center and 13 miles of downtown Boston, Life Care Center of the North Shore is positioned in Lynn, one of the most culturally diverse cities in Massachusetts according to the U.S. Census Bureau, and the community takes pride in making each resident and patient feel like family.

Types of Care at Life Care Center Of The North Shore

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Life Care Center Of The North Shore

4overall · 143 ratings combined

4★ on Google (143)

Sheila Ercolini

May 2026

via Google

we arrived last night and I was a little disappointed in the lack of communication. However, the charge nurse on the third floor was lovely. Gave me directions to get home in 10 minutes and when I came in today, I was so impressed your entire staff is so helpful and caring and responsive to your patient’s needs. The only issue I have is my husband is a very large man and he cannot sleep in that wheelchair that he sits in and he used to napping two or three times a day if he had a recliner, he would be more comfortable, but I didn’t see any in the J room and that is the only issue I have the food what looked lovely I didn’t needed it. It was his dinner, but the fish look beautiful. I like the fact that he gets a little sweet every day. I like the snacks and I love the constant attention to make sure that everybody everybody in that day stay hydrated, and that your staff connects with everybody that seems to need some help.

Pastora Michelle Ozuna Yarde (ISAJ)

May 2026

via Google

I do not recommend this facility. My father is currently at Life Care Center of Lynn, and our experience has been very concerning. There have been multiple times where he has called for help and has been ignored. I have personally been on the phone with him while he was calling staff with no response. Today, he had an appointment and was not prepared on time, and he was not even given breakfast. This is basic care that should never be missed. I am also very concerned about hygiene. No patient should be left in a soiled diaper for long periods of time. This can lead to serious infections and bedsores, and it is unacceptable. While some staff members are kind, others lack compassion and professionalism. The case manager has also been very unprofessional, and at times her behavior has felt discriminatory. At first everything seems fine, but over time the level of care is not consistent. Families need to check on their loved ones often. I am sharing this so others are aware and can advocate for their family members.

Jennifer Hunt

May 2026

via Google

My mother was sent to this place post influenza hospitalization in January of this year for one week of physical therapy in five days, she received one short walk down the hallway with her Rollator walker that was the extent of the physical therapy given. On the second day, there she began experiencing severe diarrhea. I alerted the staff multiple times. They did nothing to rehydrate her or further test Her electrolyte levels or kidney function. As a patient with congestive heart failure and chronic kidney disease and type two diabetes their clinical failure was profound. After three days of diarrhea and constant neglect my mother was swelling up like a balloon. I requested they call an ambulance as I live out of state, they allowed her to refuse the ambulance as she did not want to go back to the hospital, even though she clearly needed to go back to the hospital. This happened twice. On the fifth day I finally escalated it to the highest level with the director and nursing supervisor and we got her back to the hospital where her kidney function had went from a baseline of 45 prior to her stay there down to 13! Since then she has had three more hospitalizations due to the acute kidney injury sustained at this facility. It is completely unacceptable. Additionally, their nurse practitioner Tshilanda Mukala is completely ignorant and rude to family members and hung up on me. She also confused my mother with another patient it turned out. My mother caught C diff from this place. Do not send your loved ones there!! Total clinical failure of care all around, sadly at 87 my mother’s decline since this experience has been precipitous. I have since spoken with a former RN who worked for them and she said the place should be shut down. She quit to avoid jeopardizing her nursing license. If your loved ones must receive residential nursing care or short term rehab literally go ANYWHERE else!

Marissa Hamel

Apr 2026

via Google

My mother recently stayed at this facility for rehabilitation, and we had a very positive experience overall. The communication from the staff was excellent—they kept our family informed, answered questions promptly, and made sure we understood each step of her care. We’re very grateful for the support she received and would confidently recommend this facility to others in need of rehab care.

Diana Day

Apr 2026

via Google

There are some great employees there but many terrible ones. Hit button at 2am to use commode. Takes an hour and she asked what I wanted. Told her and she said she was busy and I would have to wait until I threatened to wet the bed. This is one example. There are many others. Food was disgusting. Who takes a grilled cheese sandwich and puts veg medley with liquid in it and puts it on same plate. So many meals like this.

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Government Inspection History

4 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 19, 2026Fire Safety StandardHealth Standard8 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026

Apr 3, 2025Fire Safety StandardHealth Standard16 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 6, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 6, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025

Apr 18, 2024Fire Safety StandardHealth Standard9 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2024

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2024

Jul 25, 2023Health Complaint4 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Life Care Center Of The North Shore offer?

Life Care Center Of The North Shore offers Skilled Nursing / Long Term Care.

Where is Life Care Center Of The North Shore located?

Life Care Center Of The North Shore is located at 111 Birch Street in Lynn, Massachusetts.

What do families say about Life Care Center Of The North Shore?

Reviews for this Lynn skilled nursing and rehab facility are sharply mixed, with some families praising attentive, communicative staff and rehabilitation support, while others report serious lapses in basic care, hygiene, and medical monitoring. The facility's 4.0 average from 143 Google reviews masks a pattern of both strongly positive and alarming negative experiences.

How did Life Care Center Of The North Shore do on recent health and safety inspections?

Life Care Center Of The North Shore had 4 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Life Care Center Of The North Shore?

Submit the Request Information form on this page to connect with Life Care Center Of The North Shore and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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