4.8(247 ratings)· Hilo average: 4.3
Part of Life Care Centers of America · 147 communities · 4.5★ average
1 / 5CMS Care Compare
Families of residents at Life Care Center of Hilo generally describe attentive, compassionate staff and clean surroundings, with several noting strong communication from social services and clinical teams. One reviewer reported a serious concern about a missing personal item after a resident's passing, with little accountability from staff.
AI-generated from reviews and community data.
Life Care Center Of Hilo is a senior living community in Hilo, Hawaii offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.8 out of 5 across 247 reviews.
Life Care Center of Hilo is a skilled nursing home and rehabilitation facility in Hilo, Hawaii, offering short-term rehabilitation, long-term care, and post-operative recovery services. The community is the second-largest nursing home in Hawaii and features two special care units, positioning it as a comprehensive care option for residents with varying needs.
The facility provides 24-hour skilled nursing care with a focus on inpatient and outpatient rehabilitation. An in-house team of therapists and nurses develops individualized, goal-oriented care plans tailored to each resident and patient's specific needs and recovery goals.
Life Care Center of Hilo operates a secured Alzheimer's and dementia unit as part of its specialized care offerings. Located in a quiet residential area of Hilo just 2 miles from the local hospital, the facility overlooks Mauna Loa and Mauna Kea, providing a scenic setting within the community.
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Help Me Choose4.8overall · 247 ratings combined
4.8★ on Google (247)
Lehua Maebo
May 2026
I appreciate the Life Care facility and staff for allowing us to share Bible truths to the residents by means of our Public Bible Talks via zoom Sunday mornings at 10 am on the second floor dining room. This provision offers the message from God’s Word to all and how it can truly benefit us today as well as give us a better hope in the future.
Simon Holley
May 2026
My mother lived at this facility for two years and wore her wedding ring every single day during her stay. After she passed away, I asked staff about the ring and was told they had never seen it. I even provided photos clearly showing her wearing the ring while in their care, yet the response was simply, “Sorry, we don’t have it.” This is completely unacceptable. A sentimental and irreplaceable item disappeared while my mother was under their supervision, and no accountability or concern was shown. Families trust facilities like this to care for their loved ones and their belongings with dignity and respect. I strongly encourage anyone considering this place for a family member to consider other facilities carefully before doing so. No family should have to experience something like this during an already heartbreaking time.
Lani Havlicek
May 2026
My father was very well cared for at Life Care Center of Hilo. The staff treated him and his family like ohana. They went above and beyond to ensure Dad's care and emotional needs were satisfied and communicated clearly, frequently and compassionately with our family. Dad's health and mobility improved markedly at Life Care Center of Hilo much to the relief of his family. Big hugs and kudos to your the LCC Hilo team. Mahalo nui loa!
Donna Matsumoto
Apr 2026
My mom is at Life Care Center Of Hilo. She is in a great nursing home. The place is very clean and the workers are very pleasant to the patients and their family. Social Services have worked with me to meet the needs of my mother.
Katherine Miura
Feb 2026
Dad is well cared for at Life Care. Very generous visiting policy that allows for multiple visitors, both friends and family to spend time with him and to bring in outside food. I feel welcome when I come to visit him. He gets to keep his phone, snacks and belongings at bedside. Appreciate that they have a separate floor for patients needing a secured unit, rather than subjecting him to heavy restrictions and intrusive peers.
5 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2023
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2023
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2023
Post nurse staffing information every day.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2021
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2021
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 16, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Life Care Center Of Hilo offers Skilled Nursing / Long Term Care.
Life Care Center Of Hilo is located at 944 West Kawailani Street in Hilo, Hawaii.
Families of residents at Life Care Center of Hilo generally describe attentive, compassionate staff and clean surroundings, with several noting strong communication from social services and clinical teams. One reviewer reported a serious concern about a missing personal item after a resident's passing, with little accountability from staff.
Life Care Center Of Hilo had 5 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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