563 Kaumana Drive
3.6(19 ratings)· Hilo average: 4.3
1 / 5CMS Care Compare
Reviewers describe a mix of experiences at Legacy Hilo, with several praising the warmth and professionalism of nursing staff and therapists, especially for long-term residents. Others report serious lapses including a cockroach in a patient's room, medication delays, inconsistent staffing, and poor communication.
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Legacy Hilo Rehabilitation & Nursing Center is a 100-bed skilled nursing and rehabilitation facility located in Hilo, Hawaii. The facility serves patients who require clinical and rehabilitative care with the goal of safely transitioning them home or into long-term care communities, using a multidisciplinary team approach.
The rehabilitation program provides evaluation and treatment for neurological and orthopedic disorders through inpatient physical, occupational, and speech therapy. Services include discharge planning, family and caregiver training, and assessments to ensure safe transitions to home. A Restorative Nursing Program helps residents maintain their highest functioning level.
The center offers assistance with activities of daily living including personal hygiene, dressing, eating, walking, toileting, and transferring. Registered and licensed nurses and certified nursing assistants provide 24-hour care. Services encompass medication management, food and nutritional evaluation, and specialized dietary support. Each resident receives an individualized plan of care developed by an interdisciplinary team including the medical director, in-house physician, licensed nurses, social workers, rehabilitation therapists, activities coordinator, and dietitian.
Specialized clinical services include advanced wound care, diabetes support, IV therapy, enteral nutrition, and pain management. The facility has been recognized for participation in the American Heart Association's Mission: Lifeline Stroke Post-Acute Care Initiative, highlighting its commitment to quality, patient-centered care for stroke patients. Planned social events provide residents with opportunities for companionship in a family-oriented setting.
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Help Me Choose3.6overall · 19 ratings combined
3.6★ on Google (19)
Abel Tom Brown
Aug 2025
My Brother has been in legacy for many years needing around the clock. The nursing and aids have been so friendly kind and caring, even when my brother has been very grumpy and agitated at times. Mahalo to all staff and administrators.
Jeff Mills
May 2025
The facility is nice. The staff are friendly and professional. My low review comes from putting my 94 yr old mother in with a roommate who had an infectious cough. After her five day respite, she's now home achy and coughing.
Robbie Rose
Mar 2025
Beware - it looks like a nice place but don't be fooled. The people who are working there (with the exception of the Dr I had dealings with) were professional and caring if overloaded. The first day I was there, no meds were sent with me from Hilo Beniof Medical Center. I was there for PR from a shattered femur - I was made to wait from arrival (around noon) til 8:10 pm for any meds from the pharmacy. When I arrived the room was nice but there was a chemical smell. A worker came in and said he had sprayed for cockroaches. He then proceede to step on 5 or 6. At 11:40 pm I was awoken by one crawling on my face. Terrified I stayed up the rest of the night, drinking coffee. The next day, the arrogant Dr (who would use his ability to walk) would leave in the middle of my speaking. He tried to cut and make changes to the meds I was taking prior to th shattered femur. I left AMA. My family came and got me. Legacy provided a wheelchair but no human help to get me in the car. Legacy treated me with dispect,would not listen to me and the Dr actually treated me a bit like an addict.
Andrew Johnson
Aug 2024
The staff are absolutely incredible! They all knew me by first name from day one and provided very thorough and professional care during my entire time at the facility. Whether the nurses, aides, physicians, physical therapists, anyone at the facility for that matter were amazing! Thank you all so much for everything that you do!!
A A
Aug 2024
A review that is NOT by staff; unreliable staff. You'll never see the same worker twice. The majority seem dismissive and uncaring about things. Most don't even know what is going on and it takes multiple tries to find answers to the most basic questions. Very very poor communication. It's depressing here. If you want a place that does the bare, and I mean BARE minimum, this is your stop.
Legacy Hilo Rehabilitation & Nursing Center offers Skilled Nursing / Long Term Care.
Legacy Hilo Rehabilitation & Nursing Center is located at 563 Kaumana Drive in Hilo, Hawaii.
Reviewers describe a mix of experiences at Legacy Hilo, with several praising the warmth and professionalism of nursing staff and therapists, especially for long-term residents. Others report serious lapses including a cockroach in a patient's room, medication delays, inconsistent staffing, and poor communication.
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