3.7(51 ratings)· Des Plaines average: 4.2
1 / 4CMS Care Compare
Families describe a mixed experience at Lee Manor, a family-owned skilled nursing and rehab center in Des Plaines. Many reviewers praise long-tenured, caring staff, spotless facilities, and strong physical/occupational therapy results, while a notable number of reviewers report serious concerns about neglect, staffing levels, and cleanliness issues.
AI-generated from reviews and community data.
Lee Manor Post Hospital Rehabilitation and Long-Term Care is a senior living community in Des Plaines, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 51 reviews.
Lee Manor Post Hospital Rehabilitation and Long-Term Care is a 262-bed skilled nursing and long-term care facility in Des Plaines, Illinois. It operates as a privately run community and serves both short-term rehabilitation and extended-stay residents.
Families who rate the facility highly consistently praise the nursing and CNA staff for attentiveness and genuine care. Multiple reviewers noted the longevity of staff members, some with 10 to 24 years of tenure, as a sign of workplace stability and quality. Positive experiences mention clean, hotel-like rooms, good food, and staff who treat residents and families "like we were part of their family." One family wrote that their mother "came home walking independently" after a three-week rehabilitation stay. Families also appreciate the facility's responsiveness during medical episodes and its hospice care approach.
The facility has earned a 3.7 out of 5 rating across 51 reviews. However, critical reviews raise serious concerns: some describe inadequate fall assessments leading to missed head injuries, neglect of basic care such as hydration and nutrition monitoring, and reported pest infestation. A few families cited communication barriers with certain staff and frustrations with management practices. These negative experiences suggest inconsistency in care quality and oversight, warranting careful consideration during the evaluation process.
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Help Me Choose3.7overall · 51 ratings combined
3.7★ on Google (51)
Paul S.
Jul 2026
The staff here are amazing. Every one of them go out of their way to make the residents and visitors feel welcome. This building is also very well taken care of and probably one of the cleanest facilities I have ever seen. I am very happy that my mother was able to come here. I highly recommend it. Thanks to all the staff that take care of my 100 year old mother. You're the best.
fred acker
May 2026
I LIVE HERE A DECENT PLACE TO LIVE!!!!!!
Mike Herron
May 2026
Hi, I am Mike Karen staying at Lee Manor was an excellent stay. The rooms that I stayed in felt like I was at a hotel the bathroom I had a shower and the and the room was big enough for two people if you needed somebody else to stay the staff is very kind from the cleaning staff to the restaurant environment. The food was very good. The only thing is I didn’t like the fish the CNA staff was wonderful. They always checked on on me and made sure how I was doing. I would like to say that the CNA’s made you feel like you’re at at home. . They’re nursing staff I would like to say they are wonderful. They helped me out and made sure I didn’t have pain during the day and always made sure I was OK when I want to rehab. The nurse nurses took care of you and made sure when you went to bed you would feel good when you woke up in the morning knowing that you’re staying at Lee Manor they have a rehab center that they are there to get you better they’re very very strong and make sure that when you leave you’re gonna feel healthy for the next journey. I would like to say that they have a good activity staff activity. Staff is always doing something to keep the residence Too. The patients that are only here for a couple weeks they make it fun and it’s never boring. The last thing I would like to say is that Lee Manor was the best experience I had again the staff made me feel so comfortable that the day I left I was in tears that I had to leave. it was hard for me to leave because Leigh Manor Like they were part of your life Thank you, Mike Herron
R.C.W. LLC Chicago
Apr 2026
I made this post once before asking for your help I get off in the evening and I come to visit my mother. I sit outside with her because the weather is beautiful and I watch employees going to their cars parked in the visitor parking now I see students parked in the visitor parking can something please be done about this I would greatly appreciate it. Thank you
Jillian Bocenda
Oct 2025
It seems most people do surveys to complain. I want to commend the staff at Lee Manor . Always friendly , professional and helpful. I especially want to comment on the compassion, kindness and professionalism from Peggy Gallegos. She goes above and beyond to show that she cares and is dedicated to the staff and residents. Please recognize her. Thank you.
6 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 28, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Apr 19, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Apr 19, 2025
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Apr 19, 2025
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2025
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 19, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2024
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2024
Establish policies and procedures for sheltering.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2024
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2023
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Lee Manor Post Hospital Rehabilitation and Long-Term Care offers Skilled Nursing / Long Term Care.
Lee Manor Post Hospital Rehabilitation and Long-Term Care is located at 1301 Lee Street in Des Plaines, Illinois.
Families describe a mixed experience at Lee Manor, a family-owned skilled nursing and rehab center in Des Plaines. Many reviewers praise long-tenured, caring staff, spotless facilities, and strong physical/occupational therapy results, while a notable number of reviewers report serious concerns about neglect, staffing levels, and cleanliness issues.
Lee Manor Post Hospital Rehabilitation and Long-Term Care had 6 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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