MyLivingChoice

Lee Healthcare

620 Laurel Street

2.3(15 ratings)

Lee Healthcare, photo 11 / 4

Quick Facts

Total units
88
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
88

What Families Think

Reviews for Lee Healthcare are overwhelmingly negative, with families describing neglect, poor communication, and unsanitary conditions across multiple stays. The community holds a 2.3 out of 5 rating from 15 Google reviews, and no reviewer in the provided data reported a positive experience.

The Bad

  • Multiple reports of neglect, including unaddressed illness and hygiene issues
  • Several reviewers describe poor communication about medication changes or hospital transfers
  • Reports of delayed or minimal physical and occupational therapy after admission
  • Concerns about unsanitary rooms, dirty floors, and overflowing trash in common areas

AI-generated from reviews and community data.

Lee Healthcare is a senior living community in Lee, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.3 out of 5 across 15 reviews.

About Lee Healthcare

Lee Healthcare is a skilled nursing / long term care community in Lee, Massachusetts. The community is licensed for up to 88 residents.

Families rate Lee Healthcare 2.3 out of 5 based on 15 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Lee Healthcare

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Lee Healthcare

2.3overall · 15 ratings combined

2.3★ on Google (15)

Matt

Jan 2026

via Google

The majority of the nursing staff(Unit1)neglect there duties for there patients. Never once heard from the facility doctor or updates if they change medication. Unit 1 Staff at times rude and dismissive. Few times family was never alerted when patient was sent to hospital who does this? Had family in there 18 months last 14 in Long Term Care. Was severely neglected, room was kept unsanitary constant overflow of trash in the rooms bathroom and in common area. Floors dirty. No communication from case manager last 7 months she was was there. She passed away in hospital with care at BMC Comfort Care Palliative Unit. Shame on Lee healthcare for how you treat patients.

Jeff Batchelder

Nov 2025

via Google

My wife was recently a patient at this facility. She was sent there for physical and occupational therapy following back surgery. This was largely neglected as she was there 5 days before either of the two were begun. They had her in a wheelchair for nearly two weeks with physical and occupational therapy taking up approximately 25 minutes a day 5 days a week with nothing being done on the weekends. The food that was served in this place I personally would not serve to my worst enemy on my worst day. In the 21 days that she was there she lost 8 lbs. Not only would I not recommend this place to anybody that needs to have a family member there . Rather I would question their sanity for sending their family member to such a place

Melissa Irwin

Feb 2025

via Google

My grandmother has been there since October there has been nothing but emotional and physical neglect. All staff is very cruel, unprofessional and unkind. Recently, my grandmother became sick and they played it off. As just a cold. The nurses kept lying to my family about her temputure be taken finally One nurse took her temperature. While my aunt was there and It was almost 102!! my grandmother never was seen by one of the doctors. She became sicker and sicker. finally after a few weeks of pleading. my family was able to get her to the hospital where she was diagnosed with Covid and pneumonia!! this is completely horrific and disgusting!! . My grandmother could’ve died. your place should be shut down.

Segalla Sand & Gravel, Inc.

May 2023

via Google

My grandmother was transported here from Baystate. She died within less than 2 weeks in hospice care. Prior to being transferred from Baystate, she was stable, able to talk, get out of bed with assistance. Which is why they released her. My sister and I visited her every day to check on her and every time we were there we had an issue. One example she was on puree food diet. She had french toast caked onto her dentures that had been left in for over a week. We had to ask if she was being rotated, even after we requested nurses to write on the white board when they were in and position. She ended up being bed ridden. If you do not want to care for someone, don't become a nurse. This job isn't for everyone. Imagine if this was your relative? Someone you care for and they were getting minimal care.

Michael Sayers

May 2023

via Google

To Lee Health Care, My father Walter A Sayers Jr was admitted to the hospital, and ultimately had to spend some time in rehab where he was sent to Lee healthcare. I told these people on numerous occasions my dad did not want to be vaccinated. My dad and my families natural immunity was good enough and you took that from me and from him and from my grandkids and for my kids and from his wife for that you will pay. We actually refused the vaccine and we had to do all of our meetings outside when I came to visit. When I came to visit, he was unkempt His hair was a mess he had food in his beard. My dad did not wear a beard. My dad would sit in front of the mirror for hours combing his hair. My father was vaccinated without my permission without my step mother’s permission. Your people are the worst. And for that I am going to sue you for everything I can. I just wanted to inform you. Sincerely, Michael Sayers

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Government Inspection History

5 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 13, 2026Health Complaint1 citation
  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2026

Nov 19, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025

Sep 10, 2025Fire Safety StandardHealth Standard15 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Oct 3, 2025

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025

Jul 25, 2024Fire Safety StandardHealth Standard11 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 28, 2024

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 28, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 28, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternCorrected Aug 28, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Aug 28, 2024

May 9, 2023Fire Safety StandardHealth Standard11 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2023

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 14, 2023

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 6, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Lee Healthcare offer?

Lee Healthcare offers Skilled Nursing / Long Term Care.

Where is Lee Healthcare located?

Lee Healthcare is located at 620 Laurel Street in Lee, Massachusetts.

What do families say about Lee Healthcare?

Reviews for Lee Healthcare are overwhelmingly negative, with families describing neglect, poor communication, and unsanitary conditions across multiple stays. The community holds a 2.3 out of 5 rating from 15 Google reviews, and no reviewer in the provided data reported a positive experience.

How did Lee Healthcare do on recent health and safety inspections?

Lee Healthcare had 5 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Lee Healthcare?

Submit the Request Information form on this page to connect with Lee Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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