MyLivingChoice

Mount Carmel Care Center

320 Pittsfield Road

4.3(23 ratings)· Lenox average: 4.4

Mount Carmel Care Center, photo 11 / 5

Quick Facts

Total units
69
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Church related
Certified beds
69
CMS Rating
Five-Star rated by Medicare, top 10% nationally
Therapy Availability
PT/OT offered seven days a week

What Families Think

Families describe Mount Carmel as a smaller, older skilled nursing facility where the physical building shows its age but the caregiving is consistently warm and attentive. Reviewers repeatedly highlight strong staff-family communication, clean conditions, and robust rehabilitation therapy, with several noting it stood out favorably compared to other facilities they toured.

The Good

  • Staff described as warm, attentive, and caring
  • Strong communication with families about care plans
  • 7 days a week PT/OT therapy offered
  • Clean facility despite older building
  • CMS Five-Star rated, top 10% nationally
  • No skin breakdown issues over multi-year stay

The Bad

  • One reviewer noted the building is old and needs updating

AI-generated from reviews and community data.

Mount Carmel Care Center is a senior living community in Lenox, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 23 reviews.

About Mount Carmel Care Center

Mount Carmel Care Center is a skilled nursing community in Lenox, Massachusetts, providing medical care and rehabilitation services to residents and patients. The facility is designated as a Five-Star facility by Centers for Medicare & Medicaid Services and ranks among the top 10% of skilled nursing facilities nationwide.

The community's primary clinical goal is restoring independence and helping patients and residents lead fuller, more active lives. The care approach emphasizes a person-centered environment designed to feel like home, with a team-based model built on shared commitment and respectful treatment. The facility operates from a mission grounded in healing and advocacy for the elderly, with particular attention to palliative care.

Mount Carmel Care Center has received recognition from the Berkshire Eagle as a Best of the Berkshires honoree, reflecting community appreciation for the facility's work. Recent resident satisfaction survey results placed the community in the 100th percentile, demonstrating strong outcomes in resident experience.

Types of Care at Mount Carmel Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Mount Carmel Care Center

4.3overall · 23 ratings combined

4.3★ on Google (23)

Zoe

May 2026

via Google

The actual facility could use a serious update because it's very old and in general could just use an upgrade. However the care that my mother has received has been overall very good. People there obviously interact with her and she really enjoys the people that just stop in from the hallways (or to give her therapy or activities to do) to come and see her. She has serious dementia and can be aggressive at times and often refuses to get out of bed maybe averaging once a week to be cooperative to get out of bed and in the three years she's been there we've had no skin problems we've had no problems with staff being rude to her or anything else which we have had in other facilities. There are difficulties like in any nursing home however overall I'm really grateful to the staff.

tim murdock

Aug 2022

via Google

Choosing a nursing facility for my dad was a difficult task not really knowing what to look for. Some facilities were designed like fancy hotels but once inside we noticed the staff looked exhausted , over worked or un happy with their workplace. Mount Carmel was different.and my dads experience there reflects that difference. Every caregiver who enters my fathers room brings a unique way to understand my father, not just his needs but who he is , what brings a smile to his face. On many occasions I’ve heard him express his love for those caring for him and the gesture is reciprocated. Mount Carmels communication with family also has been outstanding. They reach out regularly for care plan meetings and any medical or prescription changes in a timely reassuring manner. Any concerns or questions we’ve had are answered immediately. The decision to place my father in a nursing care facility was a difficult step but there’s no doubt in my mind that Mount Carmel was absolutely the right choice.

Sue and Alex

Aug 2022

via Google

Mt Carmel takes loving care of my Mom. Mom doesn’t talk much, but all the staff engages her anyway and, as a result, gets a smile or a comment. They make her feel loved and important. Additionally, all the staff welcomes visitors, each and everyone saying “hello, can I help?” I and other family and visitors have been ignored in other facilities. I don’t have to worry for a moment about Mom’s care and safety.

John Kearns

Aug 2022

via Google

My 104 year old mother has been at MCCC for 4 years. I wouldn't want her anywhere else. It is very clean facility and the staff are excellent. They are caring and warm in their approach to the residents, and treat them like family.The rehab staff also is top notch. My mother is very happy there and compliments the staff every time I come to visit her. It is truly a jewel in Berkshire County among nursing homes.

Cheryl Caffrey

Jun 2018

via Google

We looked at four different places in the area and decided on Mount Carmel. We noticed that the residents were out and about and were conversing with each other and doing activities. The staff was busy and working hard and very attentive to the residents. The facility was clean and most of all, my 93 year old mother in law was comfortable right away - and this was a woman who didn't want to go to a 'nursing home'. Hopefully she is just there for rehab and will be back home soon and I feel confident she will have the best chance there - 7 days a week PT/OT - the most of all the places we visited. And they have cute male PT's as I have been told by staff and residents :-)!

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Government Inspection History

3 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 23, 2025Fire Safety StandardHealth Standard6 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

Apr 10, 2024Fire Safety StandardHealth Standard14 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected May 17, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2024

Jan 23, 2023Fire Safety StandardHealth Standard5 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Mount Carmel Care Center offer?

Mount Carmel Care Center offers Skilled Nursing / Long Term Care.

Where is Mount Carmel Care Center located?

Mount Carmel Care Center is located at 320 Pittsfield Road in Lenox, Massachusetts.

What do families say about Mount Carmel Care Center?

Families describe Mount Carmel as a smaller, older skilled nursing facility where the physical building shows its age but the caregiving is consistently warm and attentive. Reviewers repeatedly highlight strong staff-family communication, clean conditions, and robust rehabilitation therapy, with several noting it stood out favorably compared to other facilities they toured.

How did Mount Carmel Care Center do on recent health and safety inspections?

Mount Carmel Care Center had 3 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Mount Carmel Care Center?

Submit the Request Information form on this page to connect with Mount Carmel Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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