Tisa Del Valle
Jun 2026
The staff truly love their patients & take good care of them. For an unannounced visit, the room was very clean, my friend was as well.
1 / 5Quick Facts
- Total units
- 64
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 64
- Inspections
- View history (24 citations)
CMS Care Compare
What Families Think
Reviewers largely describe Laurelwood Health Care Center as clean, welcoming, and staffed by people who care about residents, with several visitors noting no unpleasant odors and well-kept patients. However, one family reported a case of severe neglect that led to a lengthy legal battle, which the facility's bankruptcy filing reportedly limited compensation for.
The Good
- Staff described as caring and attentive
- Facility kept clean on unannounced visits
- No unpleasant smells or odors reported
- Helped coordinate needed mental health treatment for a resident
- High overall Google rating (4.6 from 72 reviews)
The Bad
- One report of serious neglect leading to near-death and a legal battle
- Reviewer states company filed bankruptcy to limit payout after a legal claim
AI-generated from reviews and community data.
Laurelwood Health Care Center is a senior living community in Jackson, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Emergency Call System. Families rate it 4.6 out of 5 across 72 reviews.
About Laurelwood Health Care Center
Laurelwood Health Care Center is a skilled nursing facility in Jackson, Tennessee. The community is committed to providing nursing care with a focus on continuous quality improvement across all healthcare services offered.
The facility works to create a loving, welcoming, and encouraging environment where residents can achieve their highest potential in physical, emotional, and social well-being.
Types of Care at Laurelwood Health Care Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Laurelwood Health Care Center
4.6overall · 72 ratings combined
4.6★ on Google (72)
Asher Eheyeh
Oct 2025
Someone in my family was neglected here to the point of near death and after years of legal battles they were forced to settle for a fraction of what they were owed because the company filed bankruptcy to avoid paying an appropriate amount. Do not put your loved ones in here they will be neglected than they will not be compensated nor criminal charges pushed.
Carolyn Sherrod
Jun 2025
Awesome place to visit. Staff was nice , welcoming and the building was neat and clean. The patients were well kept and friendly. No smells or unpleasant odor.
Anya Patton
May 2025
I haven’t been to visit yet but my dad seems to be doing well there. When they got my dad they sent him straight out for mental heath treatment and I appreciated that cause I had been telling people for 6 months he needed it and no one would listen. They seem to have gotten him the help he needed and they finally seem to have gotten his meds right. When you have been on the road we’ve been on with a loved one and they are FINALLY resting properly. It makes a huge difference in everyone thank yall for the treatment yall are currently providing for him.
Kelly Callahan
Jul 2024
This is a reply to Ms. Pace’s review. The resident in question was well taken care of and very happy at Laurelwood. She and the facility knows exactly why this review was left defaming the staff and facility and it has nothing to do with the care that the resident actually received. I encourage anyone who is looking for quality care for their loved one to do an in person tour of Laurelwood before taking this review to heart.
Government Inspection History
3 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 22, 2026Fire Safety StandardHealth Standard5 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity J of L: immediate jeopardy, isolatedCorrected Feb 11, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026
Jan 24, 2025Fire Safety StandardHealth Standard8 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025
Mar 26, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 19, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 19, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Laurelwood Health Care Center offer?
Laurelwood Health Care Center offers Skilled Nursing / Long Term Care.
Where is Laurelwood Health Care Center located?
Laurelwood Health Care Center is located at 200 Birch St in Jackson, Tennessee.
What do families say about Laurelwood Health Care Center?
Reviewers largely describe Laurelwood Health Care Center as clean, welcoming, and staffed by people who care about residents, with several visitors noting no unpleasant odors and well-kept patients. However, one family reported a case of severe neglect that led to a lengthy legal battle, which the facility's bankruptcy filing reportedly limited compensation for.
How did Laurelwood Health Care Center do on recent health and safety inspections?
Laurelwood Health Care Center had 3 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Laurelwood Health Care Center?
Submit the Request Information form on this page to connect with Laurelwood Health Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Laurelwood Health Care Center? Claim this listing to update photos, pricing, and details. It's free.
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