Kath 8475
Jun 2026
I don’t remember her name but the young lady who does check-in at the front desk with black hair She is great! Very caring and bubbly. She is helpful and goes out of her way for you. Thank you!
1 / 5Quick Facts
- Total units
- 160
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 160
- Inspections
- View history (61 citations)
- Inspection frequency
- External cleanliness and safety surveys twice yearly
- Wound care
- Dedicated team for complex wound healing
- Neuro rehab detail
- Includes cognitive support and swallowing safety protocols
CMS Care Compare
What Families Think
Landmark of Plano is a skilled nursing and rehabilitation facility where several reviewers single out individual staff members for warm, attentive care, while one detailed account describes serious understaffing that led to delayed medications, falls, and a lack of promised physical therapy. Overall ratings are mixed, reflecting both praise for compassionate front-line staff and a significant complaint about care consistency.
The Good
- Staff praised by name as caring and helpful
- Specialized orthopedic and neurological rehabilitation programs offered
- Dedicated wound care team for complex healing needs
- Facility described as clean and well-maintained by a reviewer
The Bad
- One detailed report of severe understaffing causing delayed care
- One report of falls linked to slow staff response times
- One report of promised physical therapy not being delivered
AI-generated from reviews and community data.
Landmark of Plano is a senior living community in Plano, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 4.1 out of 5 across 34 reviews.
About Landmark of Plano
Landmark of Plano Rehabilitation and Nursing Center is a skilled nursing facility in Plano, Texas, offering comprehensive rehabilitation and long-term care services. The facility focuses on personalized care plans tailored to each resident's individual needs, with a clinical team dedicated to patient-centered support.
The center provides specialized rehabilitation programs including orthopedic rehabilitation for patients recovering from surgeries and injuries such as total hip and knee replacements, fractures, and post-fall injuries. The interdisciplinary team emphasizes pain management, mobility restoration, strength and balance training, and safe transitions back to home or prior living situations. Additionally, the facility offers neurological rehabilitation for residents with conditions including stroke and Parkinson's, focusing on restoring independence, improving daily function, and enhancing quality of life through mobility, balance, cognitive support, and safe swallowing protocols.
Wound care is another specialized service at the facility, with a trained team providing complex wound care with a commitment to promoting healing and improving comfort. The facility also cares for patients experiencing deconditioning after extended hospital stays.
The facility maintains high standards of cleanliness and safety through its White Glove Program, which includes rigorous training and regular external surveys twice yearly. The commitment to a clean, safe environment is emphasized as a core operational standard across all locations.
Nutrition is recognized as an important aspect of quality of life at Landmark of Plano, with menus featuring regional favorites made from high-quality ingredients, designed to be both nutritious and enjoyable for residents as a social activity.
Types of Care at Landmark of Plano
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
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Help Me ChooseReviews of Landmark of Plano
4.1overall · 34 ratings combined
4.1★ on Google (34)
Bambi Rowe
Jun 2026
My mom was staying at this nursing home for almost 2 years, from our experience don’t send someone you love here… they are very understaffed, which means day in and day out my mom had to wait hours for meds, care, and there were several times they ran out of important medication of hers and didnt have it stocked/called in, my mom had several severe falls because she can barely walk and she tried getting up because she needed to use the bathroom, nurses would never come within a reasonable time period for care. I would’ve gotten her transferred sooner but was unable to due to insurance issues, she is now in a way better nursing facility thank goodness! So glad she is away from landmark. My advice to landmark, get more staff, invest in good care givers. That will do wonders. don’t recommend at all this place for a loved one who is severely sick and needs round the clock care. Might I add, my mom was able to walk before entering landmark, she didn’t get the physical therapy she was supposed too get and now cant barely walk it’s such a sad thing to see. One therapist she did have though one time massaged her leg wrong (she has arthritis/congestive heart failure/fluid in legs/feet), and it messed up the nerves in her knee whatever that one therapist did. It’s a shame there’s only so much information I can obtain and also only so much I can do on my end as a daughter who has her own health issues as well. It genuinely broke my heart to see my mom how she is after this place. I repeat, DONT SEND YOUR LOVED ONE HERE. And also landmark my reply to your reply is do better as these are precious lives at stake. DO BETTER. Thank you.
Carrie Whitsell
Dec 2025
Amazing facility! Alecia in medical records was a so kind and helpful. Thank you, Landmark of Plano team! ❤️
Evie Smith
Oct 2025
Linda Oleru, Assistant Director of Nursing, did a wonderful job in assisting my brother, Mr. Kelvin Smith with his care and transportation service. Ms. Linda went out of her way to help my family. Excellent customer service.
Agnela Pratt
Jun 2025
Landmark Memory care facility has been truly phenomenal. The level of care and attention they have provided to our family member has exceeded our expectations. From day one, the staff has been exceptionally kind, compassionate, and attentive to every need. It's clear that they genuinely care about the well-being of the residents, and that warmth makes all the difference. The administrative team has also been outstanding—always approachable, responsive, and willing to go the extra mile to address any questions or concerns we’ve had. Knowing that support is just a phone call or visit away has given our family incredible peace of mind. The facility itself is always clean, well-maintained, and thoughtfully designed with safety in mind. We’ve consistently felt that our loved one is in a secure and nurturing environment. Whether it’s day-to-day care, emotional support, or simply offering a friendly face, everyone at Landmak shows a high level of professionalism and empathy. We’re deeply grateful for the care and support Lamdmak has given our family member—and by extension, our entire family. They’ve made a challenging journey easier and filled it with dignity, respect, and compassion.
Government Inspection History
14 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 20, 2026Health Complaint1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2026
Nov 26, 2025Health Complaint1 citation
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2025
Nov 24, 2025Health Complaint1 citation
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 25, 2025
Nov 13, 2025Health Complaint1 citation
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 13, 2025
Aug 26, 2025Fire Safety StandardHealth Standard13 citations
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 29, 2025
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 28, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 28, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025
Jul 18, 2025Health Complaint2 citations
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 19, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 19, 2025
Jun 19, 2025Health Complaint3 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2025
May 28, 2025Health Complaint3 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
May 14, 2025Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 16, 2025
Mar 18, 2025Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025
Feb 4, 2025Health Complaint2 citations
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 6, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 6, 2025
Aug 27, 2024Health Complaint6 citations
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2024
Jul 11, 2024Fire Safety StandardHealth Standard16 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2024
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2024
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Ensure electrical receptacles or cover plates have distinctive color or marking.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
May 17, 2023Fire Safety StandardHealth Standard9 citations
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 19, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Landmark of Plano offer?
Landmark of Plano offers Skilled Nursing / Long Term Care.
Where is Landmark of Plano located?
Landmark of Plano is located at 1621 Coit Rd in Plano, Texas.
What do families say about Landmark of Plano?
Landmark of Plano is a skilled nursing and rehabilitation facility where several reviewers single out individual staff members for warm, attentive care, while one detailed account describes serious understaffing that led to delayed medications, falls, and a lack of promised physical therapy. Overall ratings are mixed, reflecting both praise for compassionate front-line staff and a significant complaint about care consistency.
How did Landmark of Plano do on recent health and safety inspections?
Landmark of Plano had 14 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Landmark of Plano?
Submit the Request Information form on this page to connect with Landmark of Plano and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Landmark of Plano? Claim this listing to update photos, pricing, and details. It's free.
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