La Bella of Edwardsville

Momma T

Jun 2026

via Google ↗

There are just no words to adequately describe the care of my relative that was in that facility. Without any exaggeration, the amount of time the employees are on their phones that I witnessed watching You Tube videos, movies and of course scrolling through Facebook and especially while my relative waited 25 minutes for someone to come help him use the restroom was just unbelievable. We tried to give the facility the benefit of doubt as I am sure they are understaffed but those residents who are in there are not in there by their choice. Please extend some compassion and help both to the residents and to getting the staffing needed...... The administration from the top down was of no help at all when we had situations that needed attention they just seemed to be immune to it all - it gave us the impression that it was just a job to them. Things were promised that were to happen with no follow through and when addressed all the responses were "that's not my job, that's so-so's job", we could never find the right people to talk to. We witnessed police presence several times from complaints that were filed for various reasons. It was unfortunately after my relative was placed there that we saw the 1.5 star rating from Medicare.gov or we would have looked further. There were a few of the kind hearted aides that did their best to help make life a little easier but they were in the minority - most were pretty rude and just didn't care. It's just a sad case any way you look at it. This was our first time working with any nursing facility and it certainly was an eye-opener - we did really try to put ourselves in the facility's shoes but there was just too many issues that could have been resolved quickly and easily if someone just paid attention and cared.....

DSC DSC

Apr 2026

via Google ↗

My father is there now and has been there about 3 months. We moved him after severe neglect at another facility. La Bella staff has been PHENOMENAL. He is so very well cared for. He’s always clean and comfortable when I visit. Daily. The staff is so friendly. And there’s a lot of staff! They are paid well and happy to be at work! I’m so thankful I moved him here!

Terri Perez

Jan 2026

via Google ↗

A grateful thank you to the compassionate staff at LaBella Of Edwardsville. Thank you, Angie, the social services director for your unwavering dedication, not only during my father‘s 18 month stay at your facility, but all of your help once he left. Matt, the business office manager went above and beyond with financial advice. His knowledge, care, and compassion was a true gift to our family. I can’t stress enough, how the physical therapy and occupational therapy teams helped, and truly improved the quality of life for my father. He still has a ways to go, but thanks to the PT and OT staff I believe he will get there. We are grateful to the entire staff for their personalized care that he received. With great, thanks, Terri.

Brandi Borts

Oct 2025

via Google ↗

Update ///// my uncle “fell” busted his head wide open his cheek bone, nose and lip were messed up as well. He was so badly dehydrated he also had a UTI !!! This is unacceptable he was there for such a short time now he’s back at the hospital. See last picture!! The nurses were making jokes as well ! First impressions wasn’t impressing! My uncle wasn’t even there two days and nothing has changed! First day my cousin walked in on him hanging half off his bed with ice creme spilled everywhere. Pants that don’t belong to him reeking of pee in the bathroom! He had feces caked to his bottom. I came the next day to find a drink spilled on the floor next to his pillow, eggs all over the floor, trash randomly scattered on the floor, food dried on his bed side table, stained pillow cases, pee so dark you can tell he wasn’t properly hydrated. Same pee soaked pants reeking in the bathroom! Wish I was able to come earlier in the day but I had to work so the breakfast food just taking up space on the floor which was eggs since breakfast when I got there at 3:30 pm also we were told he had oat mean for breakfast where did the eggs come from. Was also given the food from another person. Not looking good. People please go check on your loved ones since most of the CNA/ nursing staff was just sitting around on their phones and talking to each other. DO BETTER ITS A PAYCHECK TO YOU BUT ITS OUR LOVED ONE!!!!

sunny daze

Jun 2025

via Google ↗

The staff is attentive to the patient's needs everything's on a schedule and they follow that schedule. The facilities are clean and well maintained. The staff is friendly and polite. Parking is adequate. They offer in-house hospice care when the end of life is approaching.