MyLivingChoice

Kinsington Oak Grove

77 Oak Grove Rd

3.7(27 ratings)· Medford average: 4

Kinsington Oak Grove, photo 11 / 6

Quick Facts

Licensed capacity
60 residents

California CDSS

Security
Secured setting to prevent resident wandering/elopement
End-of-life support
Coordinates with outside hospice teams for dying residents

What Families Think

Reviews for Kinsington Oak Grove are sharply divided. Many families praise the caregivers as warm, attentive, and skilled in dementia care, especially during hospice and end-of-life periods. However, several other families describe serious conflicts over visitation policies in residents' final days, along with complaints about unresponsive administration and, in one case, neglect.

The Good

  • Caregivers frequently described as kind and compassionate
  • Clean, well-organized environment noted by multiple reviewers
  • Attentive, hands-on care during hospice and final days
  • Good quality meals praised by several families
  • Secured setting to prevent wandering residents from leaving

The Bad

  • Multiple reports of confusing, restrictive visitation rules near end of life
  • One report of neglect and unsanitary bathroom conditions
  • Front office/administration described as cold or unresponsive by some reviewers
  • Staff and management gave conflicting information about policies, per several reviewers

AI-generated from reviews and community data.

Kinsington Oak Grove is a senior living community in Medford, Oregon offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 27 reviews.

About Kinsington Oak Grove

Kinsington Oak Grove is an assisted living community in Medford, Oregon, with a 3.7-star rating across 27 Google reviews.

Family experiences at the community split sharply. Several families praised the facility as clean and well-maintained, with staff described as warm, caring, and respectful during their relatives' stays, one family noted their mother was happy there and had made many friends. However, multiple families reported serious concerns about administrative practices, particularly around visitor restrictions. These families felt management enforced visitation limits inconsistently with the stated open-door policy, sometimes citing a resident's power of attorney as justification for denying family access. One family wrote, "staff are very controlling over family visitation." Additionally, some families noted gaps in care coordination, such as staff being unaware of residents' basic needs like glasses or dentures.

The contrast between caregiver warmth and administrative rigidity appears in multiple accounts. While direct care staff received consistent praise, families described the front office as controlling, cold, or indifferent. One family expressed frustration that office staff seemed disconnected from the hands-on work happening in the cottages. Concerns about transparency, families requesting written policies but receiving none, also surfaced in several reviews.

The facility draws a mixed picture: strong direct care and a clean environment, but significant family concerns about governance, communication, and visitor rights.

Types of Care at Kinsington Oak Grove

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Kinsington Oak Grove

3.7overall · 27 ratings combined

3.7★ on Google (27)

Connie Lowe

Mar 2026

via Google

Best Experience At Kinsington Oak Grove with our Dad. From the very beginning you are treated with respect and like Family during this difficult time. I cannot say enough about the Administration and staff. I honestly did not expect to be treated other than business is business but instead and surprisingly we were treated with the utmost respect. Our Dad was a rarity in that he was able to go back home and we attribute his speedy recovery to the great meals and nourishment as well as over the top staffing. Shout out to Coco as I was there one evening and saw how exceptionally well She was dealing with the residents.<br>Overall very clean and tidy/caring staff and Administration/Food is great and they even encourage family members to eat when they visit. The meals that had were quite good- kudos to Kinsington kitchen crew.<br>Should our Dad be in need again of a Memory Care Facility we will look no further than Kinsington as it does not get any better.

rick lowe

Mar 2026

via Google

We placed our father at Kinsington Oak Grove. It was a great experience with the whole facility. The staff are wonderful and I would like to give a shout out to the administration staff,Frank,Christina and Kerry were awesome. I ate lunch with my father on a few occasions and the food was really good. I can't say how accommodating the whole establishment was. If I could give higher than 5 stars I would.

Christine Feldman

Oct 2025

via Google

Mom spent 10 months at Kinsington, and we are so grateful for the good care she received there. It's always a little scary to have to look for outside help for a loved one, and it's natural to worry and wonder if they will be treated with kindness and professionalism, so it was with great relief that we watched staff and other residents as they interacted with Mom. Staff were warm and caring, and we had great communication about Mom's evolving Alzheimer's needs and how best to meet them. The camaraderie among the residents was quite touching, and I'm so glad Mom was in such a caring environment even right up to the very end. Thank you so much for all of your help in navigating the final stages of Mom's Alzheimer's journey and for making our family feel like we were not alone in all of this. And thank you for everything you did to make her final days peaceful and comfortable--it means so much.

becky conlan

Sep 2025

via Google

I am so grateful for the care my mom received here. Everyone was so very good to her.

Cynthia Valdovinos

Aug 2025

via Google

Wonderful facility with caring and attentive staff. The environment is clean, safe, and well-organized. Residents are treated with respect and dignity. Highly recommend for anyone looking for quality memory care.

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Frequently Asked Questions

What types of care does Kinsington Oak Grove offer?

Kinsington Oak Grove offers Assisted Living.

Where is Kinsington Oak Grove located?

Kinsington Oak Grove is located at 77 Oak Grove Rd in Medford, Oregon.

What do families say about Kinsington Oak Grove?

Reviews for Kinsington Oak Grove are sharply divided. Many families praise the caregivers as warm, attentive, and skilled in dementia care, especially during hospice and end-of-life periods. However, several other families describe serious conflicts over visitation policies in residents' final days, along with complaints about unresponsive administration and, in one case, neglect.

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