JD Guillory
Dec 2023
Just got off of the phone with my Dads weekend nurse. He is there for rehab from a broken hip. He hit his call button for forty minutes to try to get someone to just move his curtain so he could watch his T.V. because he had asked the nurse aid to move his curtain earlier and she slung it to the side and it blocked his view of the tv and walked out. My Dad called me hoping i was still in Kinder to go move it cuz i had visited him earlier. I wasn’t, so i called and told the girl at front desk my Dads issue and she told me maybe i needed to speak to someone. I waited on the phone a few minutes and a lady got on the phone and gave me her name but no title and began to get rude right away. She kept asking who i was but i had asked her what her title was because i told her that I could be speaking to anyone. This was a private matter and she also puts me on speaker phone which i asked her why she did that. Again it’s a private matter. The lady raised her voice at me several times and when i told her my Dad said his nurse had slung his curtains in the way of his tv the lady on the phone got mad raised her voice and exclaimed “im his nuse and it didn’t happen “. Well i said then why is my Dad calling me at home to contact the nursing home to go move his curtain. Well, it was apparently a nurse aid but then why didn’t she just tell me that upfront or go see who it was instead of being rude about everything. My Dad is a heart patient as well. If he couldn’t get someone to respond in 40 minutes the what happens if he goes into cardiac arrest. I am mad about him not getting help when needed and also the fact that this nurse was so damn rude. There is a professional way to handle these things and this nurse needs a lesson in it. They forget that they could be in that bed one day or one of there family members.
