Paula Smith
Dec 2021
The Residence at Brookside in Avon, CT recommended Kerian to me when I was suddenly called out of town for an emergency and my father had an important doctor's appointment that could not be cancelled. I spoke with the owners of Kerian and explained that my father had Alzheimers and that he might not be able to comprehend why I was not taking him to a new doctor's visit. He had just moved out of his home to The Residence at Brookside in Avon and the scenario was not ideal to be adding confusion to his day. Kerian handled the appointment and my father better than I could have imagined with an early arrival. communication, updates and even helping to facilitate a virtual phone call with the doctor so that I could manage the check in process and take part in the appointment despite being many miles away. When they returned my dad to his room, they phone me one more time to let me know he was doing well. Highly professional, compassionate and caring!!! I would highly recommend them and we look forward to working with them again.






