Reviewers describe Kerak as a small, family-run assisted living home in Battle Creek with a warm, home-like atmosphere and staff who go the extra mile, including hands-on care for bedbound residents. One family reported a dispute with the owners over a billing policy that charges a full month's fee after a resident passes away.
AI-generated from reviews and community data.
Kerak Assisted Living & Kerak Hilltop is an assisted living community in Battle Creek, Michigan, operated as a family-run business.
Families consistently praise the staff and management for attentiveness and genuine care. Administrator Lia and the caregiving team are frequently highlighted as friendly, knowledgeable, and respectful—particularly for residents with complex needs. The physical environment draws repeated mention: visitors note a clean, pleasant-smelling home with a scenic setting that feels more like a family residence than an institutional facility. One family wrote that the staff "are on it" and "don't skip a beat."
Some families have raised concerns about billing practices, particularly regarding notice requirements and fees after a resident's passing. These disputes represent a minority of feedback but deserve weight in decision-making.
The community holds a 3.5-star Google rating across 11 reviews, with the majority of feedback highly positive.
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Help Me Choose3.5overall · 11 ratings combined
3.5★ on Google (11)
Michael Paul
Dec 2025
They have a great staff that are dedicated to Making sure your loved ones are taken care of and Respected. The facility has a very scenic surrounding for those tired of the city life. it’s a family run business that has dedicated their lives to helping others 😊
Katie Hall
Nov 2025
Amazing, amazing, amazing! Staff are on it, the administration doesn’t skip a beat, and the owners are behind it all. Thank you for not being like so many of these other homes. I highly recommend. Don’t always go off of the bad reviews people because more than likely someone pissed in their Cheerios, they didn’t get their way, or they need attention.
Kelly Mezo
Nov 2025
I concur with Chris Snyder. We did have a family member here. My father did really like Lia and the care givers, however the owner’s are where he had a problem. They claim they need 30 days notice for when your loved one dies or you pay another month. $ 4500.00 Imagine a hospital charging you a 30 days notice icu charge after you leave. I would like to have her family charged that. And I see she is stating I broke HIPPA , not true, I’m listed on all papers to speak on patients chart for my father. Think about this before you go there. No nursing home can charge you another month. To clean a room or as she claimed to have time to fill it. Not our issue or problem to pay that!!! So for those reasons we are giving a pour review. Sorry Lia, totally not on you, but on your owners who don’t show up or support you anyway!
Erin Yolks
Nov 2025
Staff are very friendly and knowledgeable, what they couldn’t answer managers did. Prices are not outrageous for the care they provide along with the beautiful home and training. It’s definitely a family/home setting and unlike most homes the smell is amazing when you walk through the door, everyone is always so nice and helpful. Keep up the amazing work.
Jessica Bradstone
Nov 2025
Amazing atmosphere, friendly, helping, loving and all of the above. The management and admin are top notch and you can genuinely tell they care. My Aunt was bed bound and it required a lot but they did not skip a beat, when he passed they walked us through each step of the process, respected our wishes and gave us relief. Lia the Administrator was simply an angel, and management and staff were great! The owners truly knew what they were doing opening this home and my family firmly believes mistakes happen and people get mad and need ones to blame as I can see in the post below, it’s sad because there’s so many bad homes that are truly bad but this is far from one. Myself and my family recommend highly, good care nowadays is hard to find but if you go to Kerak you will get everything thing you need and more. Thank you Kerak for all the love and care you provided for my aunt. We love each and every one of you. God bless you all.
Kerak Assisted Living & Kerak Hilltop offers Assisted Living.
Kerak Assisted Living & Kerak Hilltop is located at 14077 Stone Jug Rd in Battle Creek, Michigan.
Reviewers describe Kerak as a small, family-run assisted living home in Battle Creek with a warm, home-like atmosphere and staff who go the extra mile, including hands-on care for bedbound residents. One family reported a dispute with the owners over a billing policy that charges a full month's fee after a resident passes away.
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