Kensington Gardens Rehab & Nursing Center

2055 Palmetto St

3.2(195 ratings)· Clearwater average: 4.3

Kensington Gardens Rehab & Nursing Center, photo 1

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Quick Facts

Total units: 150
Medicare rating: 1 of 5
Ownership: For profit, Individual
Certified beds: 150
Inspections: View history (53 citations)
Licensed capacity: Licensed for up to 150 residents

What Families Think

Reviews for Kensington Gardens describe a facility where basic communication and item/laundry management have repeatedly broken down, even as a few individual nurses are praised for compassion. Multiple reviewers report unanswered phones, lost belongings, and poor discharge coordination, alongside a low overall Google rating.

The Good

Individual nurses praised for compassion and patience
Nursing Director noted for explaining treatment thoroughly
Helped one resident successfully transition back home

The Bad

Multiple reports of unanswered phones and poor communication
Several accounts of lost clothing, phones, or belongings
One report of inadequate discharge planning and coordination
One report of dismissive or uncaring staff behavior

AI-generated from reviews and community data.

Kensington Gardens Rehab & Nursing Center is a senior living community in Clearwater, Florida offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 3.2 out of 5 across 195 reviews.

About Kensington Gardens Rehab & Nursing Center

Kensington Gardens Rehab & Nursing Center is a 150-bed skilled nursing and long-term care facility in Clearwater, Florida. It serves patients requiring post-acute rehabilitation and extended nursing care.

Family feedback reveals a deeply divided picture. Some families praise individual staff members for compassion and attentiveness, one family highlighted the Nursing Director's patience in explaining treatment details. However, the majority of reviews describe serious operational failures: persistent inability to reach staff by phone, with calls going unanswered for extended periods; mishandling of patient belongings, including lost personal items and mixed-up clothing; and general neglect in facility maintenance, with furnishings described as visibly damaged and rooms appearing run down. Families expressed frustration over lack of communication during critical moments in their loved ones' care.

The facility holds a 3.2/5 Google rating based on 195 reviews, with a stark concentration of one-star assessments alongside occasional five-star praise, suggesting inconsistent service quality and serious gaps in administrative accountability.

Types of Care at Kensington Gardens Rehab & Nursing Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

Emergency Call System
Private Bathroom
Private Rooms
Wheelchair Accessible

Meals & Dining

Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

24-Hour Staff
Housekeeping
Medication Management
On-Site Nurse (RN)
Security

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Reviews of Kensington Gardens Rehab & Nursing Center

3.2overall · 195 ratings combined

3.2★ on Google (195)

Write a review

Darlene Lombardi

Jun 2026

via Google ↗

My brother is a patient here, I have been calling to see how my brother is doing and they pick up but when they and transfer to the me to nurse or the manager they just let the phone ring or hang up on me. Yesterday I called the non- emergency police department to do a welfare check on him. I live in Texas and he is in Florida. This is so hard on me. They told the cop that they called me but I don’t answer. That’s a big fat lie. My brother is dying with cancer I don’t know how long he has left all I want to do is to talk to him. Why is that hard for them to do. I can’t sleep because I worried about him. How can people be so heartless. I went to see him two months ago. . I can’t come back out.

Jazz P

Apr 2026

via Google ↗

0/5 stars, my father has been here for three months now and communication with staff has been terrible since day one. No one answers the phone at the nurses station, your on hold for over an hour which is highly unacceptable when you have a loved one who can be going through God knows what and family will never know!

J R

Mar 2026

via Google ↗

I am grateful for the care and compassion some of the nurses showed my father at this establishment, but the way this place is ran is a disgrace. My father recently passed away and when I get there to collect his possessions I am presented with boxes filled with another man's clothes. Two shirts were my father's. I did not get any of his new art supplies, his portable oxygen machine, none of the food recently bought for him. Just boxes filled with another man's clothes. Lucky his phones were in there. Sadly they had been "lost" for the final month of his life and it really limited the amount I was able to get a hold of him as I lived out of state and his room phone was unplugged until a very compassionate nurse plugged it in and called me personally so I could speak to my father. Any other person I spoke to there just said they would look for his phones but never found them. He was constantly losing clothes and items during his time here, Which I find insane to happen to a man that is for all intents and purposes bedridden. At times management were responsive, but overall good luck getting a hold of anyone as all their mailboxes were full.

Solar

Feb 2026

via Google ↗

I want to preface this review by saying that I am grateful for the assistance this nursing home provided for my mom so that she could go home. However, that's the only positive thing that I'll say about this place. Everything looks run down and outdated in the rooms, and one example I can give is that some dressers have visible holes in the drawers, thus making it impossible to use them normally. Some staff can be extremely rude/uncaring when it comes to taking care of your loved ones and an example I have is that when I visited my mom, one of the nurses made a visibly disgusted face before assisting my mom in the bathroom. This specific nurse also made my mom feel humiliated when she used a can of air freshener and sprayed it all around my mom and her room. When my mom's bed was made, little effort was given to make it presentable and the nurse that was taking care of my mom's bed laid only a sheet and an underpad down, which I wasn't pleased with. In addition to that, it takes at least two to three to even four tries to get what my mom was requesting (for example, another pillow to lay her head on) and even then you'd still have to wait. Now, I understand that the nurses are taking care of a lot of people at once and can forget things at times, however it shouldn't take multiple reminders for a small request. This facility also lost a couple of my mom's dresses in the laundry, of which I wasn't able to go back into the room to assist in looking for the dresses my mom wanted. No one has bothered to follow up with us regarding the lost items, either, so this incident has further soured my opinion on this place. When it comes to discharging someone to go home, this facility completely dropped the ball with my mom. Instead of making sure that my mom would be set as far as reintegrating into her community and aftercare, pretty much everything was left to me to coordinate and set up (i.e. her outpatient therapy, insurance, and sending equipment to the house before her release day.) I'm still dealing with the ramifications of this gross negligence to this day and it caused a delay in allowing my mom to see her doctor when she should have. All in all, please look for somewhere else for your loved one(s) to go. This place is not worth it and there are far better nursing homes (Aviata at Countryside comes to mind) available that will be more efficiently ran, have caring and compassionate staff, and overall leave a great impression on you when you visit them.

Katherine Mack

Oct 2025

via Google ↗

I love the attention to detail and how they welcome you as family. The nurses are professional and courteous and take their time with you as a patient. Shout out to the Nursing Director who took her time and her patience explaining the treatment details.

Government Inspection History

8 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 18, 2026Health Complaint2 citations

Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 18, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2026

Jan 16, 2026Health Complaint10 citations

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 15, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 15, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 18, 2026
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 18, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2026

Jun 12, 2025Health Complaint4 citations

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 12, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2025

May 13, 2025Health Complaint3 citations

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 12, 2025
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2025

Feb 1, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations

Post nurse staffing information every day.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 29, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 29, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 29, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 29, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024

Dec 14, 2023Health Complaint3 citations

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 14, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 14, 2024
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 14, 2024

Apr 14, 2022Fire Safety StandardHealth Standard9 citations

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2022
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2022
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2022

Feb 5, 2021Fire Safety StandardHealth Standard6 citations

Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2021
List the names and contact information of those in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2021
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2021
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2021
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Kensington Gardens Rehab & Nursing Center offer?

Kensington Gardens Rehab & Nursing Center offers Skilled Nursing / Long Term Care.

Where is Kensington Gardens Rehab & Nursing Center located?

Kensington Gardens Rehab & Nursing Center is located at 2055 Palmetto St in Clearwater, Florida.

What do families say about Kensington Gardens Rehab & Nursing Center?

How did Kensington Gardens Rehab & Nursing Center do on recent health and safety inspections?

Kensington Gardens Rehab & Nursing Center had 8 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Kensington Gardens Rehab & Nursing Center?

Submit the Request Information form on this page to connect with Kensington Gardens Rehab & Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Kensington Gardens Rehab & Nursing Center? Claim this listing to update photos, pricing, and details. It's free.

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Quick Facts

Total units: 150
Medicare rating: 1 of 5
Ownership: For profit, Individual
Certified beds: 150
Inspections: View history (53 citations)
Licensed capacity: Licensed for up to 150 residents

What Families Think

The Good

Individual nurses praised for compassion and patience
Nursing Director noted for explaining treatment thoroughly
Helped one resident successfully transition back home

The Bad

Multiple reports of unanswered phones and poor communication
Several accounts of lost clothing, phones, or belongings
One report of inadequate discharge planning and coordination
One report of dismissive or uncaring staff behavior

AI-generated from reviews and community data.

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Kensington Gardens Rehab & Nursing Center

Quick Facts

What Families Think

The Good

The Bad

About Kensington Gardens Rehab & Nursing Center

Types of Care at Kensington Gardens Rehab & Nursing Center

Amenities

Room Amenities

Meals & Dining

Community Amenities

Need help deciding?

Reviews of Kensington Gardens Rehab & Nursing Center

Request information

Government Inspection History

Frequently Asked Questions

Nearby Communities

Safe Harbor Elder Care Services LLC

The Villas of Casa Celeste

Palm Garden Of Largo

Aviata At Seminole

Aviata At Bryan Dairy

Euphoria Vacation Homes

Prefer to stay home?

HEARTS DESIRE HOMEMAKER AND COMPANION SERVICES DBA’s: Heart’s Desire Background Screening’s, Heart’s Desire Nurse Registry

No Place Like Home Care, LLC

BrightStar Care