3.6(13 ratings)· Liverpool average: 4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most reviewers describe Keepsake Village as a warm, well-staffed memory care community where families feel their loved ones are safe and cared for. However, one reviewer reported a serious neglect incident that resulted in a state health department citation, which stands out against the otherwise positive feedback.
AI-generated from reviews and community data.
Keepsake Village is a senior living community in Liverpool, New York offering Memory Care and Respite / Short-Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Published pricing starts around $6,891 per month. Families rate it 3.7 out of 5 across 12 reviews.
Keepsake Village is a memory care community located in Liverpool, New York, offering specialized programming for residents with Alzheimer's disease and other memory-related impairments. The community is part of Viva Senior Living, built to provide compassionate care that fosters independence and active engagement.
The community's clinically guided memory care program is designed to provide appropriate support, guidance, and care to help residents make the most of each day. Staff includes nurses trained in senior care, contributing to the facility's clinical approach to resident well-being.
Keepsake Village offers respite care options for shorter or trial stays, providing a safe and structured alternative for residents whose regular caregivers are unavailable or those interested in experiencing the community before committing to longer-term residence.
The community emphasizes creating a home-like environment where residents feel welcomed from the moment they arrive. Programming is evidence-based and designed to support the specific needs of those living with memory impairments, with attention to maintaining dignity and quality of life.
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Help Me Choose3.6overall · 13 ratings combined
3.7★ on Google (12) · 2★ on MyLivingChoice (1)
Jeffrey F.Family member of a resident
Oct 2026
My mom stayed there about a year. Her clothes & shoes went missing, her room was invested with bed bugs, and employees were observed on their phones sitting in lunch room on numerous occasions. This place also had several deaths due to covid.
Andrew Prouty
Nov 2025
My mom just moved in and she has been treated well. The staff is very friendly and knowledgeable. Thank you!
Claudia Maurer
Nov 2022
Both of our parents are living at Keepsake Village. Two of our aunts lived there several years ago. The staff has been caring, attentive and very knowledgeable in dealing with dementia. They work with us on all of the medical and emotional needs. We can sleep at night knowing that our parents are safe.
Ann Kalkbrenner
Mar 2021
My mother was a resident at Greenpoint memory care for six months. She ended up with bruises on her arm. The caregivers neglected to report the incident. It wasn't until she went to the ER because she was sick with pneumonia that her bruises were discovered. The physicians confirmed that she recently received these bruises We reported this to health department and the facility received a citation. I would never bring my loved ones to this care facility.
Ralph Tubolino
Nov 2020
I recently put my father in the memory care at keepsake and I am very happy with my decision in making this his new home. He is doing fantastic and loves it there. The staff has been wonderful . Skip and Kelly went beyond and above there job to help me get my father in his new home from Kentucky back to New York where he's lived all his life. Thank you keepsake Village for making my father feel like one of the family and at home. Donna in Kentucky
Keepsake Village offers Memory Care and Respite / Short-Term Care.
Published pricing at Keepsake Village starts around $6,891 per month. Final costs depend on care needs and apartment selection; contact the community for a detailed quote.
Yes. Keepsake Village lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.
Keepsake Village is located at 138 Old Liverpool Rd. in Liverpool, New York.
Keepsake Village carries a 3.7 out of 5 rating from 12 Google reviews. One family has reviewed it on MyLivingChoice, averaging 2.0 out of 5. Most reviewers describe Keepsake Village as a warm, well-staffed memory care community where families feel their loved ones are safe and cared for. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Submit the Request Information form on this page, or contact Keepsake Village directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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